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Hotel Indigo London - Paddington
4/5105 Ulasan

Hotel Indigo London - Paddington

London|0.1km dari Paddington
We had a very disappointing stay at Hotel Indigo, as our room was plagued with problems that the front desk had little sympathy for and lots of excuses. Half our stay (4 out of 8 nights) we went without AC - 4 sleepless nights in a room with temperatures in the 80s. Every time we reported it to the front desk, we were given a different excuse - from “it’s a known issue”, to “the whole neighborhood block is having problems (which made zero sense as AC in every other part of the hotel), to “maintenance is looking into it”. One morning, our room lost all power, and again, after a sleepless night, we made our way to the front desk, where we were told it was a neighborhood power grid issue. I explained that made no sense, as the maid next door was vacuuming and no where else in the hotel had lost power. Thankfully maintenance came to investigate (after much arguing with the front desk) and he said the card key controller that powers the room was broken, hence no power. A whole morning was lost to this, and we missed our prepaid excursion. Another morning the safe would not open - which is a horrible feeling with all our cash and passports locked away. Again, more time wasted waiting for someone to come and fix - maintenance told us not to use as the safe was old and broken. My biggest complaint was the lack of concern and attention from the front desk. No one seemed to know or care what we were going through, and we were made to feel like a nuisance when we had serious problems with our room. Upon checkout, we were asked how our stay was. I said it was honestly very disappointing, and explained all the issues we had. The front desk replied “Oh, I’m sorry. Would you like a copy of your invoice?”. Upon our return home, I received an email from the hotel inviting me to share feedback on our stay. I documented all the above, and asked for a follow-up reply. Almost immediately after it was sent, I received a form letter reply. As a loyal IHG Gold Elite member, I purposely booked this property over Marriott Bonvoy, even though this stay cost us much more. After this unacceptable experience, I will be spending future hotel stays with Marriott Bonvoy, where I am respected as a guest.

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Lihat Ulasan Tetamu untuk Hotel di London

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Dolphin Inn - the Lodge
3.5/557 Ulasan
The hotel (lodge) met our needs. Some minor maintenance issues needed attending to. No plug in bathroom, no top on soap dispenser. Only one teaspoon and a single milk supplied. No bathmat or hand towels, although reception provided these when requested. Breakfast OK once a school group departed. Perhaps a separate 30 minute block set aside for groups? Food was basic but sufficient. Overall, the stay represented reasonable value for money.
Mercure London Paddington Hotel
3.7/5134 Ulasan
Great location if travelling to Heathrow via Paddington. The room I was given smelt and the lights didn't work. They changed my room but the second room wasn't so great and the bed sheets had stains so I had to change them myself as the house keeping wasn't available.
The Pilgrm
3.8/5101 Ulasan
This hotel is so beautiful! There is a cafe downstairs and a lounge/cafe upstairs too. The breakfast was incredible. We chose the smallest room so we expected it to be small- which it definitely was! Very snug. But it was cleverly designed with some rail space, hair dryer, safe under the bed etc. There wasn’t much floor space but again we could have chosen a bigger room if we wanted to. The room is very well decorated. The location is amazing as you can see Paddington station from the entrance. There are plenty of bars and restaurants on the street. The staff were very friendly. I would stay here again.
Tudor Court Hotel
3.7/5103 Ulasan
除了地點好之外,其他只是一般,店家人友善,附近食店也多,離火車站地鐵站非常方便,唯獨是房間面積比較細,廁所浴室超迷你
Norfolk Inn Paddington
2.8/5113 Ulasan
Good room and good location. Quite small but that’s what you get for the price you pay.
Hilton London Paddington
4.3/5171 Ulasan
Great location right opposite the Paddington underground station. Room was clean and spacious with tea and coffee facilities…. The room has air conditioning that you can control unlike the other Hilton at tower bridge they had set temperatures. Obviously to save money.. the only let down was I tried to get some milk for tea around 11pm nobody answered the phone besides room service who told me to contact housekeeping … I ended up buying a bottle of milk from a shop opposite the hotel … even reception was not answering

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