La Quinta by Wyndham LAX

Saya hanya tinggal selama satu malam kerana saya perlu naik semula ke kapal terbang pada waktu pagi. Ia adalah sempurna. Saya mendapat pengangkutan ulang-alik dari LAX untuk menjemput saya dan membawa saya ke hotel. Daftar masuk adalah sangat mudah. Kakitangan baik hati dan mengambil kira peraturan COVID-19. Terdapat tempat makanan lewat malam di blok yang sama (Taco Bell, Subway, McDonalds…), semuanya dalam jarak berjalan kaki. Terdapat juga pilihan makanan dan snek di lobi, termasuk makan malam dengan microwave (ada microwave di dalam bilik). Bilik saya sangat bersih. Bilik mandi yang bersih adalah satu kemestian bagi saya dan ia bersih! Katil juga sangat selesa. Saya sebenarnya sedih saya hanya tinggal satu malam. Daftar masuk awal adalah mudah, dan saya dapat menaiki pengangkutan ulang-alik ke LAX. Sangat mengesyorkan hotel ini.

Terdapat restoran dan kedai makanan ringan berhampiran hotel, serta kedai serbaneka stesen minyak, kereta bawah tanah, McDonald's, bilik-bilik terang, dan ia mengambil masa hanya 10 minit untuk ke lapangan terbang dengan menaiki kereta.

Terdapat bas ulang-alik lapangan terbang setiap setengah jam, yang sangat mudah. Walaupun berdekatan dengan lapangan terbang, bilik itu tenang. Tidak dapat mendengar bunyi bising pesawat berlepas dan mendarat. Kelemahannya ialah harga daftar keluar lewat terlalu mahal untuk $25/jam.

Tanpa pengangkutan ulang-alik, berita sebelumnya di Internet mengelirukan penggunaan.

The hotel was near the airport, but we ended up having to take a cab to the airport after waiting 15 minutes for a late shuttle. Also, we had an earlier flight and breakfast doesn’t start until 7pm.

This hotel provided the worst customer service I have ever experienced. They started by putting a pending charge of four times their standard security bond ($200 USD instead of $50 USD) onto my credit card in two transactions. During our first day the cleaning staff threw out $95 USD worth of property from our room. Everything that wasn't inside our suitcases was gone. The reception staff's immediate response was to say I must have asked for the cleaners and was therefore to blame. Instead of being empathetic or even slightly helpful, I had to ask and prompt them for everything like; "Can I make an incident report?" "Can I please have a toothbrush and toothpaste from the hotel?" I eventually confirmed with the management it was because they had lost/deleted our booking from their system, so the cleaning staff assumed the room was meant to be empty (despite the suitcases and possessions inside). I asked if there would be an issue with our security deposit returning, as I couldn't see how their automatic system would process the pending funds/cancel the transaction at check-out if they didn't have our original booking. Management assured me it would be fine, but unsurprisingly their system only refunded the security deposit for one transaction and charged my account a further $100 USD. The assistant manager at least attempted to reimburse my account $95 USD for our possessions, but these funds were then debited again by the hotel the same day. Despite me sending several emails requesting assistance and updates, I have only received one response from them which just said they would get back to me. It has now been six weeks since I stayed there and I’m not even receiving acknowledgement of my emails, let alone help with a resolution to the problems. Terrible overall experience, the customer service was so bad and I am still out of pocket $195 USD.

Despite offering free breakfast, it does NOT start till 7-00am, then finishes at 9-00 sharp. Lots of food then thrown out, it was like packaged scrambled egg, small overcooked mini sausage, and diced fried potato. Lots of overseas guests cane after 9-00am no food? People leaving before 7-00am missed out as well! Room was okay and bathroom was very clean!

Did a last minute booking. Well worth the value. Near the LAX airport and there is a free shuttle to/fro airport - there is no need to reserve. Just go to the correct berth and wait for it. The room is well appointed and great for a good night sleep before flying out again the next morning. Breakfast was ok and much appreciated.

This was one the worst hotel have ever stayed. First, when we checked in, we were not able to do that. The young female staff at the front desk just said that we couldn’t because of the clean-up unpreparedness. It was past check-in time, 15:00. We asked what time we can check in, but she repeated, “I don’t know.” Then, we asked her to let us know when the room was ready. She didn’t meet our needs and passed us. Since we waited for one hour, we went to the front desk again and told our story. All she said was that she has not listened to our story. We managed to check in over one hour later than the check-in time. There was no hospitality nor curtesy toward us guests. Also, we asked the staff to change towels and clean up the room. However, when we came back to the room, nothing was done about our request. The same female staff replied to us on the phone that we should come and pick up the towels at the front desk. Anyway, we would not stay at the hotel again in spite of the convenient location.