The Aster

Here's why we gave the experience 3 stars; First of all, when we booked the hotel, neither Trip.com nor The Aster, Los Angeles, mentioned anything about the rooftop being closed on the dates we booked. On May 13 and May 14, we stayed in room 3 0 6. The hotel pictures showed and bragged about having a rooftop and plenty of pics of people there, and nowhere was revealed anywhere on their website or Trip.com that would not be available on those dates. When we reached out to Trip.com, they pretty much said that the rooftop amenities weren't listed as part of our package. Really Trip.com? You have to list the rooftop as the amenity... Got it. That was so lame a response. Everyone knows people book due to the pictures, and this was a seriously lame response from the Trip.com customer support personnel. We decided to save our opinion for this review. The Aster had nice people, but it's hard to believe the availability missing on their website is a detail they would miss. Their hotel has impeccable detail and design. One can only surmise they conveniently left out the information because people would obviously not book there and go somewhere else. I told the front receptionist this as we were checking in. She mentioned, well, it said it on *******. But we didn't book through *******, we booked through Trip.com. And those specific details were not evident. After July 1st the Government is getting stricter on transparency with hotels having to mention things so we missed this window, but we're happy to hold hotels like The Aster accountable:-) Also, on Wednesday, we checked out, and they had a fire alarm drill test that lasted about 10 minutes. They forgot to mention another minor "inconvenience" when we booked on their website. It was at 10 am. It wasn't so bad, but to state the obvious, they left out the ability for customers to decide by not making that information transparent during the booking process. It's not like the fire department or tech people didn't schedule that in advance. 1. If you book through Trip.com, please make sure you specify, call their customer support, and get it in writing. The clickbait and pictures seem shady and sketchy and reflect a lack of credibility in the process. 2. Trip.com asked which room we wanted to be in. When we picked the room, we picked the city-view balcony. But we got put in the poolside view instead. It wasn't bad, but that was missing in the booking details that Trip.com sent to The Aster. My fiance ended up being okay with the poolside view, but it should have been in the booking details via Trip.com. So please, please make sure you watch this if you book through them and call the hotel in advance. Lastly, the decor, valet, and, in general, the service people were very nice and thoughtful. We would give them 5 stars.

整體一般，服務尚可。 地段還算安全，但不在繁華街區。 安靜度不錯，健身房雖小，器械還算多元。 需要收取房費幾倍的按金，溝通了一下之後沒有收取。對於美洲地區的信用卡預授權制度不是很信賴。

酒店位置優越 樓下就是荷里活 非常適合來旅遊的朋友 房間寬敞明亮 裝修很藝術 工作人員都很熱情 。 另外酒店的屋頂餐廳是一亮點

房間很大很好很乾凈，温馨有家的感覺，服務的話真的太看人了，兩極分化嚴重，門僮Micheal會記得你的名字並且服務很周到；前台另一位Lady（就不具名了）就臭臉。酒店的位置還算ok，雖然在荷里活比較亂的地段附近但那條街上沒有homeless，建議不要瞎溜達，出入乘車

住了荷里活三個酒店 這個應該算荷里活最好的酒店了 住了十多天 pool club房型好

酒店位置不錯，環境也很好，服務也很細緻，前台小姐姐很漂亮～整體很滿意，就是價格不便宜，但那是我的問題 hh

太吵了 樓上酒吧 旁邊夜店 吵得根本睡不着覺 想要安靜的就算了

Horrible staff. The room I booked they didn’t have. They downgraded my room. Staff was very rude and refused to accommodate or issue a refund, only provided a free conference room. Emailed management and was also rude. Put me in room next to washer and dryer were doing laundry until midnight. Horrible experience.

Loved this Hotel! Very quaint and old Hollywood vibe. The restaurants was all excellent, I especially enjoyed dinning rooftop at the Lemon Grove. Loved all the plants throughout the hotel and the wallpaper.