Hotel berhampiran Huntington Library, Art Collections and Botanical Gardens di Los Angeles

A naval ship type experience. Smallest hotel room I’ve been in since NYC. Reinforced staying on the right side of the law lest you end up in a place this small. The shower glass was a part of the actual room. We love historic hotels but I’ll pass on this one. The great downtown location you’d expect for a historic hotel, but not even a dresser in the room itself. No room! Nowhere to even put one piece of luggage in the closet! Only plastic cups in the room, no room to put a toothbrush on the bath vanity, no floor length mirror (we were attending an event), and the room lighting was poor. We are only here for two days, and we were claustrophobic the first hour. Even the hallway felt like being on a ship. Truly considered upgrading or changing hotels. Nice ambiance and charm downstairs. Parking situation was decent but expensive (as expected), $29 for self park. I think it might be a nice place for an event, but truly go get a hotel room built for modern size humans. Hotel staff gave little help with taxi service which I found baffling.

地理位置不錯，比較安全，帕薩迪納本來就是LA比較安全的地帶，homeless people很少。逛街吃東西方便。算是比較舒適的。在攜程定性價比劃算的。值得一提的是攜程的海外管家服務，真是24小時，賓至如歸的感覺，有問必答，有問題必解決。不厭其煩，後面續訂攜程上滿房了，攜程管家幫我聯繫酒店，直接在前台續訂了。已經是很滿意的服務了，最後我發現和攜程比較差價太多，詢問了一下，海外管家竟然把差價退回我攜程賬戶。我真是差點流淚了。哎尤其是一個人漂在外麪，他們太溫暖了。 一百個贊海外管家的客服們，謝謝🙏

房間還算可以，廁所相對較大，洗澡間及其簡陋，帆布簾擋着，有簡單的一小點洗頭膏，護膚油，毛巾，沒有拖鞋，牙刷，位置有點偏，床躺着還算舒服，有停車位置，早餐很簡單，麪包火腿腸咖啡麥片，一點水果。

The people at the hotel are very sweet and accommodating but they need to do better when cleaning hotel rooms…the sink smelled like sewer water. I thought it’s just one night but every time we turned it on it was a strong odor. I felt gross even washing my hands, let alone brushing my teeth. The drain should be cleaned at hotels. The vents were full of dirt. I had my baby and it just disappointed me more than anything..it felt dirty. It was too late to switch or do anything. Please do better for the health of others.

Front desk polite . Room is clean everything is good. However the EV charging is malfunctioning

Hotel ini sangat menjimatkan, terdapat banyak orang Cina, dan perkhidmatan Cina lebih menyeluruh, dan robot yang membawa barang sangat menarik! Tetapi perkhidmatannya kurang dari 5 bintang dan bilik tidak dapat dibersihkan pada hari yang sama. Anda perlu membuat janji sehari lebih awal! Perasaan keseluruhan cukup baik!

We were very happy with this hotel. Employees were friendly and nice and it was in a good location. Room was clean and nice. They have candy, cup of noodles, tea and coffee in the lobby for free. They also have free bottles of water and chips in the room, which was a nice touch. The breakfast was the usual continental, but was kept well stocked. Overall, it was a good value for the price and we would stay there again.

Perkhidmatan Hebat Bersih Lokasi yang hebat di sebelah restoran kedai fwy Tempat bersih dengan kakitangan dan perkhidmatan yang hebat Pemandangan yang menakjubkan

Clean and new hotel in a great location to visit Pasadena. Walking distance to a large selection of restaurants and some shops. No thrills but has everything that you need for a hotel in a very relaxed atmosphere. Highly recommended for Pasadena.

Our family had a leak in our home and were displaced for about a month. After staying in 4 other hotels prior to the Residence Inn, we decided to choose the Residence Inn Los Angeles Pasadena / Old Town for the remainder of our displacement. Overall our stay was great! The staff, especially the morning front desk team, was very friendly to us, and our family was able to become very familiar with them. Our daughter even made some of them friendship bracelets! The rooms were spacious, and for the most part, quiet, and we took advantage of some of the amenities like the gym and free complimentary breakfast. The only thing I would suggest improving upon would be the communication between the sales team and front desk, and front desk and housekeeping. There seemed to be some communication breakdowns between the departments. I'd also suggest that the sales team be more responsive to the guests when asked questions. I sent two emails and never received a response, and instead, had to also follow up with phone calls. That isn't the best business practice in a hospitality setting. Other than those small issues, the hotel was clean, modern, and quiet. It was a great place for an extended stay with children. The location is perfect as its a VERY short walk to restaurants, bars, and shopping in Old Town Pasadena. Also, it's only a short drive to the Rose Bowl. God forbid we are in that position again, but if we are, we will certainly stay at the Residence Inn Los Angeles Pasadena / Old Town! Special shout out to: Kayre (FD), Brianna (FD), Sebastian (Hskp), Danny (FD), Carmen (Hskp), Evelyn (FD), Katrina (FD), and Janet (FD)