Hotel berhampiran Los Angeles Intl. Airport (LAX), Los Angeles

Here's why we gave the experience 3 stars; First of all, when we booked the hotel, neither Trip.com nor The Aster, Los Angeles, mentioned anything about the rooftop being closed on the dates we booked. On May 13 and May 14, we stayed in room 3 0 6. The hotel pictures showed and bragged about having a rooftop and plenty of pics of people there, and nowhere was revealed anywhere on their website or Trip.com that would not be available on those dates. When we reached out to Trip.com, they pretty much said that the rooftop amenities weren't listed as part of our package. Really Trip.com? You have to list the rooftop as the amenity... Got it. That was so lame a response. Everyone knows people book due to the pictures, and this was a seriously lame response from the Trip.com customer support personnel. We decided to save our opinion for this review. The Aster had nice people, but it's hard to believe the availability missing on their website is a detail they would miss. Their hotel has impeccable detail and design. One can only surmise they conveniently left out the information because people would obviously not book there and go somewhere else. I told the front receptionist this as we were checking in. She mentioned, well, it said it on *******. But we didn't book through *******, we booked through Trip.com. And those specific details were not evident. After July 1st the Government is getting stricter on transparency with hotels having to mention things so we missed this window, but we're happy to hold hotels like The Aster accountable:-) Also, on Wednesday, we checked out, and they had a fire alarm drill test that lasted about 10 minutes. They forgot to mention another minor ”inconvenience” when we booked on their website. It was at 10 am. It wasn't so bad, but to state the obvious, they left out the ability for customers to decide by not making that information transparent during the booking process. It's not like the fire department or tech people didn't schedule that in advance. 1. If you book through Trip.com, please make sure you specify, call their customer support, and get it in writing. The clickbait and pictures seem shady and sketchy and reflect a lack of credibility in the process. 2. Trip.com asked which room we wanted to be in. When we picked the room, we picked the city-view balcony. But we got put in the poolside view instead. It wasn't bad, but that was missing in the booking details that Trip.com sent to The Aster. My fiance ended up being okay with the poolside view, but it should have been in the booking details via Trip.com. So please, please make sure you watch this if you book through them and call the hotel in advance. Lastly, the decor, valet, and, in general, the service people were very nice and thoughtful. We would give them 5 stars.

Overall was good, nice helpful front desk staff. But, did not inform us that parking was not free. I was only made known when my room deposit refund was usd15 lesser. Please have courtesy to inform us first.

The room was very clean, and the staff was absolutely incredible—kind, helpful, and welcoming throughout our stay. However, the parking situation was a nightmare. The only option was valet parking, which wasn’t made clear in advance. Finding the entrance was confusing, and once we finally did, we learned valet was mandatory at $63 per day. The valet staff were very friendly, but I prefer the flexibility to park and access my car on my own schedule. There was a nearby hotel offering parking for $40/day, but the back-and-forth logistics made that option impractical. The room itself was stylish and well-kept but extremely small with minimal privacy. I was traveling with kids for a cheer competition, so we had a lot of gear, and there just wasn’t enough space. The room only had a small table under the TV, a few nightstands, and a bench—no real space for extra luggage or to move around comfortably. The layout was tight, especially between the bed and furniture. The bathroom setup was a major downside. There was no separate bathroom area—just a shower and toilet with no full wall or door for privacy. With a group of young girls in the room, this made things really awkward, especially when I wasn’t feeling well and needed a private space. There was no fan or door to close off the bathroom area completely, which was a big issue. While the room was clean overall, I did notice dust in some areas—on the top shelves, above the fridge, and on the showerhead. I always do a wipe-down when I check in, and while the floors and surfaces were generally clean, those harder-to-reach spots had been missed. There also weren’t enough hooks or space to hang and organize clothing or gear. Overall, the cleanliness and staff were great, but the lack of space, privacy, and clear parking info really took away from the experience. Because of the room layout alone, I wouldn’t choose this hotel again—especially when traveling with kids or for an event where space is a must.

My wife and I visited Catalina Island for our 28th anniversary — our first time back since before we were married in 1997. We chose the Catalina Canyon Inn specifically for the pool, jacuzzi, on-site restaurant, and shuttle service. Their website is very nice and seemed like a perfect match for the occasion. Unfortunately, very little matched what was advertised. Shuttle: The shuttle was not waiting at the Catalina Express port when we arrived on the last ferry Saturday evening which was unexpected. Four of us were left waiting in the dark for about 20 minutes until the other couple called the hotel. The driver was friendly and apologized, but this set the tone for the weekend. The shuttle was consistently unreliable throughout our stay. They tell you to call the driver directly, but he often didn't answer. You'd end up having to call the hotel instead, and the shuttle only seemed to come after someone went inside and told the front desk in person. At one point we waited 45 minutes. Some guests got frustrated and just decided to walk, but the hotel sits at the top of a steep hill — not a realistic option, especially for older guests like us. Their website suggests the shuttle runs regularly, but that was far from our experience. Restaurant: We arrived at the restaurant at 7:30 PM Saturday and were turned away, even though their website says they're open until 8:00 PM. We had to rush down the hill to find dinner to-go in town before the shuttle stopped running at 8:45. It was a shame we didn't even have time to stay and eat on our anniversary or face having to trek up that hill. The next morning I mentioned this to the restaurant owner, who insisted they closed at 8:00 and that she was there. She then told us the restaurant closes at 2:00 PM on Sundays — so dinner there that night wasn't an option either. She was very friendly though I must say. On Monday we finally had breakfast before checkout. The food was mediocre and didn't match the glowing reviews at all. The prices were also odd — $12 for mozzarella sticks, $20 for nachos, but only $11 for pulled pork sliders, which you'd expect to be the pricier item. The pricing just didn't add up. While we were there, another couple was turned away at 1:30 PM because the restaurant closes from 2–4 on Mondays. We could feel their frustration. Jacuzzi: The jacuzzi we were looking forward to was covered up and converted into a gazebo with chairs. At first we couldn't find it but yea. No mention of this on the website. Room issues: The soap dispenser in the shower was empty. The front desk told us we can mention it to housekeeping, who didn't come until after 5:00 PM. We got the soap and a couple fresh towels. The towels themselves were thin and didn't dry well overnight so fresh ones were sorely needed to get at least one shower in with soap before we had to leave the next day. The TV didn't work at all, and the microwave was unplugged — though I was able to fix that myself. The hotel also doesn't offer complimentary coffee, which is standard at most hotels we've stayed at for half the price. The good: The staff was friendly, the bed was comfortable, the A/C worked well, and the balcony was a nice touch. The room was quiet. Bottom line: The website gives a very different impression than what you actually get. Between the unreliable shuttle, limited and unpredictable restaurant hours, missing amenities, thin towels, and no coffee, this was not the anniversary experience we hoped for. I'd recommend staying somewhere closer to downtown so you're not dependent on a shuttle and stuck with limited options. I think we need to redo our anniversary. It was a miss for sure.

Although the place looks a bit old, it is very clean, and you can tell the host has taken great care of it to provide good facilities for guests to use. The room is actually much larger than it looks in the photos, and everything you need is well prepared. If you have any questions, you can ask the host, who is very friendly and kind. Overall, it was a very satisfying stay experience. Highly recommended. 这里虽然看起来旧可是很干净看得出屋主很用心照顾好让我们有很好的设施可以用。房间实际比图片看起来大得多，该有的都准备好，有疑问可以询问屋主很友善很好的人。很满意的住宿体验，赞。

Located near Artesia Metro train station but the area is fenced up that it seems impossible to cross over the track directly to the hotel. I chose LA Crystal Hotel thinking I could walk there after taking the Metro train to the Artesia station ( according to Google map). We took the bus at the M station and one stop only later, you still need to walk and cross the road ( Be very careful of oncoming trucks, cars because it can be a blind spot as they turn a curve towards your side of the road!). However, on your return to the M station, you could walk easily ( no need to risk crossing the road this time) and downslope without need to take the bus to the Artesia Station. I like the self-making Waffle station ( see photo ) at breakfast time.

我是被首頁泳池照騙進店，攜程訂單連定了3天，又官網定了一天銜接攜程訂單，相當於四晚。結果房間侷促不説，晚上屋頂酒吧重金屬樂隊噪音巨大持續到凌晨，嚴重影響休息，正好倒時差，很痛苦，想協商提前離店，取消一兩天，攜程很用心溝通，店家態度強硬，退房可以，錢不退，三四千的房價，衹能連住四晚，訂單本來含早餐，結果退房還是扣了185刀亂七八糟的税費什麼費，相當於四千+日租，房間很小，椅子桌子都沒有，用電腦都沒地方放。電梯跟外來酒吧客户共用，考慮安全性，不是酒吧愛好者不建議入住。泳池很小，加上水涼沒下去，這一萬多花的很不爽。

My go to for Hollywood. Very clean, location is a tad sketchy but it’s close to Universal and TCL. Bathroom is always clean. Staff is not warm but get the job done. Cheapest place around that isn’t gross or sketchy. Would recommend.

位置很好 在西荷里活大街上 唯一就是低樓層臨街會有點吵 最開始住2樓 當天是週五週六 樓下有party很吵鬧，後來幫換到了高樓層，餐廳食物很新鮮也很好吃，整體體驗還不錯

First time, i stayed at hostel and the hostel was acceptable with location and safety in hostel. Bus stops and metro is prettt easy to use. The people was nice to talk and communicate in hostel. Easy check in-out. The breakfast is not breakfast, just bread, nutella, peanut butter and pancake mix. Every morning, a lady cleaned the bathroom. Everyone was respectful to be quiet for others in my room; i was lucky✨🤞🏻