Hotel berhampiran University of California, Los Angeles, Los Angeles

Here's why we gave the experience 3 stars; First of all, when we booked the hotel, neither Trip.com nor The Aster, Los Angeles, mentioned anything about the rooftop being closed on the dates we booked. On May 13 and May 14, we stayed in room 3 0 6. The hotel pictures showed and bragged about having a rooftop and plenty of pics of people there, and nowhere was revealed anywhere on their website or Trip.com that would not be available on those dates. When we reached out to Trip.com, they pretty much said that the rooftop amenities weren't listed as part of our package. Really Trip.com? You have to list the rooftop as the amenity... Got it. That was so lame a response. Everyone knows people book due to the pictures, and this was a seriously lame response from the Trip.com customer support personnel. We decided to save our opinion for this review. The Aster had nice people, but it's hard to believe the availability missing on their website is a detail they would miss. Their hotel has impeccable detail and design. One can only surmise they conveniently left out the information because people would obviously not book there and go somewhere else. I told the front receptionist this as we were checking in. She mentioned, well, it said it on *******. But we didn't book through *******, we booked through Trip.com. And those specific details were not evident. After July 1st the Government is getting stricter on transparency with hotels having to mention things so we missed this window, but we're happy to hold hotels like The Aster accountable:-) Also, on Wednesday, we checked out, and they had a fire alarm drill test that lasted about 10 minutes. They forgot to mention another minor ”inconvenience” when we booked on their website. It was at 10 am. It wasn't so bad, but to state the obvious, they left out the ability for customers to decide by not making that information transparent during the booking process. It's not like the fire department or tech people didn't schedule that in advance. 1. If you book through Trip.com, please make sure you specify, call their customer support, and get it in writing. The clickbait and pictures seem shady and sketchy and reflect a lack of credibility in the process. 2. Trip.com asked which room we wanted to be in. When we picked the room, we picked the city-view balcony. But we got put in the poolside view instead. It wasn't bad, but that was missing in the booking details that Trip.com sent to The Aster. My fiance ended up being okay with the poolside view, but it should have been in the booking details via Trip.com. So please, please make sure you watch this if you book through them and call the hotel in advance. Lastly, the decor, valet, and, in general, the service people were very nice and thoughtful. We would give them 5 stars.

Awesome front desk service and staff! Just stayed over for the weekend to attend a Dodgers game. Picked this hotel because other closer hotels had a $40-$60 per night parking fee, while this one was reasonably priced at $15 per night I believe. I wasn’t expecting a brand new hotel, and it was really nice. Only junk thing was our in room fridge was either broken or not plugged in so I had to throw away a cup of fruit but not a big deal. Will definitely be staying here every time I come to town for a game.

Without giving any reason, the staff sent me to another staff member to check me in while he continued assisting others. I was checked into a room that was already occupied. They kept saying they were experiencing system errors, which prevented them from telling which room had been taken. It took me about 2 hours to check into a room. However, the room was filled with a bad odor.

My wife and I visited Catalina Island for our 28th anniversary — our first time back since before we were married in 1997. We chose the Catalina Canyon Inn specifically for the pool, jacuzzi, on-site restaurant, and shuttle service. Their website is very nice and seemed like a perfect match for the occasion. Unfortunately, very little matched what was advertised. Shuttle: The shuttle was not waiting at the Catalina Express port when we arrived on the last ferry Saturday evening which was unexpected. Four of us were left waiting in the dark for about 20 minutes until the other couple called the hotel. The driver was friendly and apologized, but this set the tone for the weekend. The shuttle was consistently unreliable throughout our stay. They tell you to call the driver directly, but he often didn't answer. You'd end up having to call the hotel instead, and the shuttle only seemed to come after someone went inside and told the front desk in person. At one point we waited 45 minutes. Some guests got frustrated and just decided to walk, but the hotel sits at the top of a steep hill — not a realistic option, especially for older guests like us. Their website suggests the shuttle runs regularly, but that was far from our experience. Restaurant: We arrived at the restaurant at 7:30 PM Saturday and were turned away, even though their website says they're open until 8:00 PM. We had to rush down the hill to find dinner to-go in town before the shuttle stopped running at 8:45. It was a shame we didn't even have time to stay and eat on our anniversary or face having to trek up that hill. The next morning I mentioned this to the restaurant owner, who insisted they closed at 8:00 and that she was there. She then told us the restaurant closes at 2:00 PM on Sundays — so dinner there that night wasn't an option either. She was very friendly though I must say. On Monday we finally had breakfast before checkout. The food was mediocre and didn't match the glowing reviews at all. The prices were also odd — $12 for mozzarella sticks, $20 for nachos, but only $11 for pulled pork sliders, which you'd expect to be the pricier item. The pricing just didn't add up. While we were there, another couple was turned away at 1:30 PM because the restaurant closes from 2–4 on Mondays. We could feel their frustration. Jacuzzi: The jacuzzi we were looking forward to was covered up and converted into a gazebo with chairs. At first we couldn't find it but yea. No mention of this on the website. Room issues: The soap dispenser in the shower was empty. The front desk told us we can mention it to housekeeping, who didn't come until after 5:00 PM. We got the soap and a couple fresh towels. The towels themselves were thin and didn't dry well overnight so fresh ones were sorely needed to get at least one shower in with soap before we had to leave the next day. The TV didn't work at all, and the microwave was unplugged — though I was able to fix that myself. The hotel also doesn't offer complimentary coffee, which is standard at most hotels we've stayed at for half the price. The good: The staff was friendly, the bed was comfortable, the A/C worked well, and the balcony was a nice touch. The room was quiet. Bottom line: The website gives a very different impression than what you actually get. Between the unreliable shuttle, limited and unpredictable restaurant hours, missing amenities, thin towels, and no coffee, this was not the anniversary experience we hoped for. I'd recommend staying somewhere closer to downtown so you're not dependent on a shuttle and stuck with limited options. I think we need to redo our anniversary. It was a miss for sure.

The Sonesta Los Angeles Airport is a fantastic choice for an easy stay near LAX. Location: Excellent—less than a mile from LAX with frequent, free 24/7 shuttle service. Rooms: Recently renovated, quiet (great soundproofing), and very comfortable. Amenities: Multiple dining options, friendly staff, and a heated outdoor pool. Highly recommended for a reliable and comfortable airport stopover.

Located near Artesia Metro train station but the area is fenced up that it seems impossible to cross over the track directly to the hotel. I chose LA Crystal Hotel thinking I could walk there after taking the Metro train to the Artesia station ( according to Google map). We took the bus at the M station and one stop only later, you still need to walk and cross the road ( Be very careful of oncoming trucks, cars because it can be a blind spot as they turn a curve towards your side of the road!). However, on your return to the M station, you could walk easily ( no need to risk crossing the road this time) and downslope without need to take the bus to the Artesia Station. I like the self-making Waffle station ( see photo ) at breakfast time.

We were only there about 7 hours to sleep before dropping off family internationally at the airport. It was a beautiful hotel, and very clean. Had a very spacious bathroom.

This review based on mainly on my check-in experience and first impressions of the room. After 2 flights traveling from Shanghai to Los Angeles, including a 12-hour flight, I arrived exhausted and ready to check in. I was aware of the required USD $100 deposit and had no issue paying it. However, upon arrival I was informed that cash deposits are not accepted. This information was not stated on the booking platform I used (Trip.com), nor was it made clear in advance in any correspondence from the hotel. As a result, I was left waiting over 30 minutes in the lobby while staff contacted a manager and discussed making a “one-time exception.” To be clear, this situation should never have occurred. If a hotel does not accept cash deposits, that policy must be clearly and explicitly stated on all booking platforms, not just the hotel’s own website, which the manager on duty reiterated, that it was on the hotel’s website. Guests should not be made to feel as though they are asking for special treatment when the lack of transparency on a specific policy is not their fault. I had already prepaid for two nights online, yet due to the hotel’s failure to update its information, I was left embarrassed, inconvenienced, and forced to wait in the lobby after an exhausting international journey. I want to emphasize that I am not blaming the front desk staff personally, nor the manager on duty, as they are likely following the rules given to them. However, situations like this must be handled with far greater care and professionalism. Paying guests, especially those who are respectful and simply trying to check in should be treated with dignity and understanding. While the manager on duty appeared to try to assist, by that point I was already too annoyed and too exhausted to engage in further discussion on an issue that was not my problem. Being told that a “one-time exception” would be made did not feel helpful, because I was not asking for a favor; I was simply trying to check into a room I had already paid for. Unfortunately, the room itself did not improve my first impression. Basic expectations typically associated with this brand were missing, no complimentary water, minimal toiletries, and nothing that made the stay feel welcoming after such a long journey. Having stayed at Holiday Inn and IHG properties across the world, this is easily one of the poorest first impressions I have experienced in hotel stays. I was extremely dissatisfied with both the check-in service and the overall initial experience. Clear communication, professionalism, and basic hospitality standards matter to all customers, especially for tired international travelers. Based on this experience, I would not choose to stay at this property again. All the other staff I encountered during my were lovely though, especially the restaurant/kitchen staff and the security officer.

My go to for Hollywood. Very clean, location is a tad sketchy but it’s close to Universal and TCL. Bathroom is always clean. Staff is not warm but get the job done. Cheapest place around that isn’t gross or sketchy. Would recommend.

First time, i stayed at hostel and the hostel was acceptable with location and safety in hostel. Bus stops and metro is prettt easy to use. The people was nice to talk and communicate in hostel. Easy check in-out. The breakfast is not breakfast, just bread, nutella, peanut butter and pancake mix. Every morning, a lady cleaned the bathroom. Everyone was respectful to be quiet for others in my room; i was lucky✨🤞🏻