Hotel berhampiran Michaels, Louisville

We really enjoyed our stay ! Its a nice older hotel . They keep it clean , & well maintained . The beds are very comfortable . They have a continental breakfast . While not a hot breakfast or buffet it was well stocked & better then most continentals . They do close it up pretty early so if you want 2nds you better be fast . It is conveniently , close to the Exposition Center & Freedom hall . Yet reasonably priced . We have stayed at hotels in the area that were very run down & much farther away the charge more . The staff is very friendly & helpful . I left my winter coat setting on the chair in my room when I checked out . The manager called me right away to let me know . The tractor pull was about to start so he kindly held it for me at the front desk so I could pick it up on my way out of town . The parking lot is a little tight . Our SUV fit ok . I wouldn't want to try to park a truck with both an extended cab & long bed though . We plan to stay there the next time we attended the National Farm Machinery Show if they have any rooms available !

We stayed 1 night so we could use the airport shuttle for an early morning International Flight. When we were checking in, I advised the clerk that we would need an airport shuttle at 7am. She said they did not offer 7am shuttles due to shift change. She then said Lyft is available. (She did not mention the hotel would be paying for it). So, I told her the Hotel advertises 24-hour shuttle service and I asked if the hotel would be paying for the Lyft? She said yes - hotel would pay. I told her we needed an XL because we had lots of luggage. She said she could not order an XL. We would have to wait for her boss to arrive. So we get our room and start unloading the car. Her boss arrives shortly thereafter and when I enter the building, she asks me if I am Mr XXXX. I said I am, and she started the conversation in a confrontational manner by stating the hotel does NOT allow park and fly and asked if I would be leaving my car. I told her - NO - I would be leaving my car in Indiana. She then repeated the exact same thing - that the hotel does NOT allow park and fly.. I said ”I know”. She then said it a third time! I asked her why she keeps repeating the same thing after I told her after her first question that I was NOT leaving my car. She then asks if we need a shuttle and the time - and I said yes at 7am, and said we needed an XL. Next morning - we go to the desk to make sure the Lyft XL was ordered. I asked the kind red-headed lady and she said the Uber was ordered, but no one put in the book that it was to be an XL. So she had to cancel the Lyft and re-order a Lyft XL. She mentioned that your staff put in the wrong date in the book and did not put XL. And she said they should not have had an issue ordering an XL in the first place. She also said the XL ended up being only $2 more than the regular Lyft. She was very kind and accommodating. Also the breakfast lady was very nice to my little boy and gave him an extra chocolate muffin (because she was getting the breakfast area ready). But the two employees on Sunday need a bit more training and the ”Manager” needs to learn some ”Customer Service” and to not be so aggressive. I am unaccustomed to people speaking to me the way she spoke to me - much less a Manager in a Marriott.

It was a nice place the owners and staff was very friendly and helpful could use some new carpet but over all it was nice

The location was okay, apparently close to the airport and university. It was also close to a good pizza place. I didn't care for the self-closing door on the bathroom, especially since I like to use the bathroom for some illumination in an unfamiliar place. There was also a weird floor unevenness by the air conditioning unit. I prepaid $10 for the breakfast with my reservation, the signs said they charged $20 otherwise, which is too much for the product.

It was a good experience!Clean,customer service was good

Good. No complaints. The shower was weird to use (I thought it was broke), but it did work. Was able to watch the Superbowl comfortably.

Clean and spacious room. Kind and pleasant staff with whom I interacted. Very good location with much to take in nearby and many good restaurants. Despite the large sign at the front desk that states only service animals allowed, I was annoyed by the constant barking of a dog across the hall. Also, I asked for housekeeping at the midpoint of my 5 night stay as I was out of soap, paper and plastic cups, & coffee, plus the 2 small waste cans were overfilled. I was told they would tidy up the next day, but no one did. Front desk said that she didn’t know what happened and that she was sorry. It’s a nice place, but seems to be a bit haphazardly run with little attention given to detail.

This was our second time staying at this property and we will definitely choose it again when we return to Jeffersonville. It's easily accessible off the highway and conveniently located near, and within walking distance to, numerous restaurants, shops, etc. The staff were all very friendly and helpful (and the sweet gentleman working at the breakfast buffet gave us a brief lesson about the 1937 flood). The suites are nice with comfortable beds and pillows. My only ”complaint” is the A/C system fan does not have the option of the fan being on constantly (high or low only). I like the white noise to drown out distractions.