Hotel berhampiran ＇Heaven＇ Clifftop Viewpoint, Loxton

We booked a Riverview Balcony Villa at the Berri Hotel via the Riverland revival voucher scheme from SA Tourism. We found our stay overpriced and were not impressed, considering what we paid. First the good bits. Location - we were located right opposite the River Murray The view was lovely. As was the weather The villas are fairly new and of good size, with seperate living & bedroom with a good sized bathroom with walk-in shower. 2 tvs handy wireless phone chargers next to the bed. Replenished daily “mini bar” (a few cans, water and chips nothing much! Didn’t get the mini wine replaced for some reason!) The food served at the dining room of the hotel was all nice and even though very busy was served quickly. (Book for dinner) The restaurant staff are a mixture of nice polite and helpful to rude and insolent. Tip - despite there being a scan order and pay facility on the tables (and in the rooms) it doesn’t send the orders. It will take your money! The staff know this but for some unknown reason they have not put any signs saying do not use. Apparently it’s your fault when you use them! And a big inconvenience to the staff when you do! Breakfast is included in the stay but only certain items from the menu. You can upgrade some items. But a difference of $3 on the menu becomes $4.50 on the till! You also get served tea as a cup of hot water and an opened tea bag sachet! No teapots or sealed sachets apparently. There is a pool, however it had the same goose/duck droppings in it for the entire 3 days we were there! So the area is not cleaned! Yuck! The Riverview villas are in blocks of 4 units. 2 up and 2 down. Would be nice if they had doorbells. They have outside lighting but if left on would stay in all day as they do not have light sensors. Not very energy efficient No recycling bins anywhere again not very green! The rooms are sp****ly furnished with low quality flooring. A sofa bed with no bedding. A kitchen with only cutlery (we had to buy a knife to cut things) no cloth to wash up or clean or spare bin liners. A microwave but no bbq. The dinning area was a sad looking table and 2 chairs. The room lights were either all on or off. It needs a side table and a lamp. There is Air-con in both the living and bedroom but no remote. Which was irritating at night having to get out of bed to turn it on/off. The sliding door to the balcony had a very flimsy poor quality lock. There was a missing light globe in the bathroom. The most annoying thing was the toilet. After each flush someone had to go outside and reset the pump. After twice going to reception and waiting to have it reset I asked the maintenance man what to do and did it myself for the rest of our stay. Why we were given the room with the faulty toilet (there were others available) or not moved, when it was reported is beyond me! A fully functioning toilet is an essential feature! By far the biggest disappointment was the price. When we booked the price appear

We moved into Waikerie area 6 months ago and have visited here regularly and have always been very pleased with the meals until recently. Not sure if there is a different cook but the meals on our last 2 visits were disappointing to say the least. The side salads have shrunk to half the size and are a garnish not a salad. The ribs previously juicy and great flavour tasted like sweet chilli and microwave reheat. ( not as described on menu). My Caesar salad with chicken had no poached egg and the chicken tasted like it was covered in curry powder. Considering this and the local club are the only to places that serve alcohol and meals in town on weekend nights we may have to reconsider eating out.

Very comfortable, exceptionally clean rooms, outside areas. Shower was great, could do with a power point in bathroom though. Staff were extremely courteous and very helpful. Dinner at 'Ashley's Restaurant” was wonderful. Good sized meals, great desserts and served with a smile. Conveniently located for travel in and around Renmark and Loxton. Value for money and I will be a returning customer