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The Hotel Lucerne, Autograph Collection
4.4/537 Ulasan

The Hotel Lucerne, Autograph Collection

Lucerne|0.24km dari pusat bandar
Deceptive business practice to add more cost to the final bill. Initially, I asked about the higher price and they mentioned a 45 CHF per person city tax. I asked for the printed bill and found that was not true by they included an ”Arrangement” fee of 100 CHF. I booked a room for 3 adults and was already expecting to pay a 120 CHF for an additional bed but they decided to add on top another 100CHF. I expected after booking through the Marriott App the total amount printed as the ”Total for Stay” was the actual total for the room but the hotel chose to add an additional amount on top. What the heck is an ”Arrangement Fee” anyhow? After talking to Karina she blamed the system and said she can't do anything about ”their” website. Wait a minute, aren't I talking to Marriott or is this some independent Hotel using Marriott as a 3rd party? She won't even look at me when talking to me until I pointed this out. The 35 CHF per person breakfast is not worth it. You'll get better value at any breakfast place around the area. The cook could not cook eggs over easy (came out well done with the yolk broken). That was the first sign. The second were the abundance of fruit flies just about everywhere. We spent the time swatting the fruit flies away while trying to have breakfast. I even found a fruit fly in the middle of a muffin I had grabbed. The neighboring table also complained about the fruit flies. I grab a mixed fruit dish that was in a glass container with a lid as to avoid the fruit flies and it had bubbles in the liquid. I gave the benefit of the doubt and thought maybe it was champagne but after smelling it, it was clearly fermented. I pointed this out and they opened up two different plastic containers in the back and one package was clearly bubbly while the fresher package was not. They seemed puzzled and gave me a bowl from the fresh package. I thought the fruit was freshly prepared but apparently it was store bought pre-prepared fruit presented in nice glass containers. It was very clear that the restaurant staff is inexperienced and did not know how to properly run a kitchen. The waiting staff was friendly but fairly new. All in all, the front desk management was indifferent about both issues. They will charge what they wanted and suggested that I contact Marriott. They blamed the restaurant and did not accept responsibility for the breakfast. They appear to be more concerned about the bottom-line and less concerned about hospitality. I think Marriott should reassess the management of this hotel as it gives Marriott a bad reputation. The Management here also runs the Renaissance hotel down the street. I would not stay here again.

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Hotel Monopol Luzern
4.3/574 Ulasan

Hotel Monopol Luzern

Lucerne|0.03km dari pusat bandar
Don't be fooled by the gorgeous exterior photo of this hotel. There is no grand lobby to speak of that you would expect to match the building facade. Rather there is no lobby!!! As you enter the building there is a Starbucks to the left and a Covid testing facility to the right with people in line waiting to get tested that you need to walk by. Around a corridor you will find the reception - and that is where the bad part of this report starts. We had booked a Deluxe Design Suite and when we checked in that is was the room type written on our reservation card. We got our room key and walked back by the covid testing line and waited amongst them for the elevator. Up to our room and no special area of hotel as promised, no shower in room - just a tub with no curtain, no double sink, no electric blinds, and a room less than half the size as advertised. We go back down to the lobby and told them that the room was not the one we booked. They argued with us that it was indeed what we booked despite it missing the features and size they advertised. They had the nerve to say to us ”.......we didn't know having a shower was a criteria for you......”. They said they had no other rooms and offered us nothing in compensation other than we could switch rooms the next day. We went back to the room contemplating whether we would try and find another hotel and after a few minutes the front desk called and said another room had come available. A different clerk brings us a new key and shows us to a different room in the ”special” area of hotel - same hallway except you needed to use your key to access a door blocking the hallway to an identical hall - nothing special here like having a concierge lounge etc etc. This new room was closer to what we booked so we accepted it. We stayed four nights and everything was ok except they did not replenish the bottled water each day - told us 2 one litre bottles per stay not per night. I would not have written a review except fir what happened upon check-out. A manager checked us out and asked how our stay was and our response was fine after they got our room sorted out. She looked at the reservation and said well the room you booked was what you were originally placed in and then proceeded to argue with us that there was no difference between the rooms and that not all Deluxe Design Suites come with a shower. Rather than argue with her we walked out pissed off at them once again.

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Hotel Berhampiran Tarikan Popular di Lucerne

Lihat hotel berhampiran tempat menarik yang popular di Lucerne

Chapel Bridge and Water Tower

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Old Town

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Schwanenplatz

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Lion Monument

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Lihat Ulasan Tetamu untuk Hotel di Lucerne

Ingin menempah hotel di Lucerne? Lihat ulasan daripada pelancong sebenar untuk pilihan hotel terbaik.
Waldstaetterhof Swiss Quality Hotel Lucerne
4.1/560 Ulasan
Why score is low is only due to behaviour for the staff at the brake fast. Not been taught how to be kind and courteous to elderly people . Maybe she behave the same to her own parents .
Art Deco Hotel Montana Luzern
4.4/51 Ulasan
瑞士盧塞恩性價比高的酒店,陽台景觀是遠處的雪山,明鏡似的湖泊和森林
The Hotel Lucerne, Autograph Collection
4.4/537 Ulasan
Deceptive business practice to add more cost to the final bill. Initially, I asked about the higher price and they mentioned a 45 CHF per person city tax. I asked for the printed bill and found that was not true by they included an ”Arrangement” fee of 100 CHF. I booked a room for 3 adults and was already expecting to pay a 120 CHF for an additional bed but they decided to add on top another 100CHF. I expected after booking through the Marriott App the total amount printed as the ”Total for Stay” was the actual total for the room but the hotel chose to add an additional amount on top. What the heck is an ”Arrangement Fee” anyhow? After talking to Karina she blamed the system and said she can't do anything about ”their” website. Wait a minute, aren't I talking to Marriott or is this some independent Hotel using Marriott as a 3rd party? She won't even look at me when talking to me until I pointed this out. The 35 CHF per person breakfast is not worth it. You'll get better value at any breakfast place around the area. The cook could not cook eggs over easy (came out well done with the yolk broken). That was the first sign. The second were the abundance of fruit flies just about everywhere. We spent the time swatting the fruit flies away while trying to have breakfast. I even found a fruit fly in the middle of a muffin I had grabbed. The neighboring table also complained about the fruit flies. I grab a mixed fruit dish that was in a glass container with a lid as to avoid the fruit flies and it had bubbles in the liquid. I gave the benefit of the doubt and thought maybe it was champagne but after smelling it, it was clearly fermented. I pointed this out and they opened up two different plastic containers in the back and one package was clearly bubbly while the fresher package was not. They seemed puzzled and gave me a bowl from the fresh package. I thought the fruit was freshly prepared but apparently it was store bought pre-prepared fruit presented in nice glass containers. It was very clear that the restaurant staff is inexperienced and did not know how to properly run a kitchen. The waiting staff was friendly but fairly new. All in all, the front desk management was indifferent about both issues. They will charge what they wanted and suggested that I contact Marriott. They blamed the restaurant and did not accept responsibility for the breakfast. They appear to be more concerned about the bottom-line and less concerned about hospitality. I think Marriott should reassess the management of this hotel as it gives Marriott a bad reputation. The Management here also runs the Renaissance hotel down the street. I would not stay here again.
Luzern Youth Hostel
4.2/546 Ulasan
Wir durften mit meiner Schulklasse eine Nacht in der Jugendherrberge verbringen, als Start in unseren Wettbewerb. Das Frühstück wurde von allen sehr gelobt und die Zimmer boten alles was wir brauchten. Nochmals herzlichen Dank für die flexibilität und die Spontanität.
Hotel Spatz
4.1/528 Ulasan
The hotel is about a 20 minute walk to the river and the station. Walked it both night and day and I felt very safe. Reception is clearly signposted and you walk through a little outdoor area with chairs and tables to get there. There is a lovely reception/restaurant area (where you can also grab your coffees) Check in was easy and fast. The staff were very friendly. We seem to have a large room with a balcony area which had a couple of chairs and a table outside (not every room had this). Restaurant was open from about 7/8am where I was able to grab a coffee and soft drink. A clothed Iron was available on request. We explored the city at night and the reception area was shut by the time we got back but the room keys gave us access through a different door which was really useful. Overall, we had a really pleasant stay and I would absolutely return.
Renaissance Lucerne Hotel
4.1/540 Ulasan
I was first thinking that ok..this will be a regular hotel room..and Marriotts are nice.. I was wrong.. IT is not just a Marriott. It is a beautiful more like a boutique type hotel. The staff were great. The location is a short distance from the train station and everything is close and walkable. The hotel gave a transportation pass for the entire city. We used the bus to come back into town and it was easy (first time I took a bus in 40 years) All the main attractions for downtown are right there. The shower...best shower I have ever had in my life. The bed was very comfortable and I slept soundly with out outside noise ever even being heard. The dinner in the hotel will not get a thumbs up, skip that one, but the breakfast was outstanding and one of the best we had in Switzerland. It was a buffet and made to order eggs and pancakes. I would definitely stay here again.

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Maklumat Perjalanan Setempat

Harga TertinggiRM 9,513
Harga TerendahRM 282
Bilangan Ulasan3,609
Bilangan Hotel305
Harga Purata (Hari Bekerja)RM 1,620
Harga Purata (Hujung Minggu)RM 1,693