elmas t
27 Ogos 2024
I have to say it with regret. the good things. The location, rooms, and cleanliness of the hotel definitely deserve five stars. The reception staff and room service are also very friendly, but if you want to spend time in the magnificent view and garden, that's when the anxiety begins. The worst service I've ever experienced in my life. The waiters are very rude and you can't get service. They wander around but they are more interested in fixing the napkins on the empty tables than you are in yourself, and when you ask for something you get answers like "Can't you see I'll come when I'm done?". Whatever plate or glass you finish on your table can stay there for hours and no one thinks of coming and removing it, and when you ask for it you get answers like "I'll get it if you give me a chance anyway." No smiling faces, bad service, they really make people uncomfortable with their passive aggressive attitude, we were never satisfied with this part of the hotel.
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