Hotel berhampiran Cementerio Municipal., Lugo

Es un hotel de fines de 1800 inicios del 1900. Muy bien conservado, la atención cálida, a nosotros nos tocó una habitación de muchos mts cuadrados, y dos baños. Repito. Es un hotel de mas de 100 años, por lo tanto la habitación no era moderna, pero esta muy bien mantenido y limpio. Muy buena relación precio producto, ubicación, en el corazón de la ciudad amurallada.

Hotel renovado, por lo que las instalaciones están impecables; ventanales, al menos de nuestra habitación, ocupando dos paredes enteras, bien insonorizadas y buenas camas. Solo ofrecen desayuno, ya que no tienen cafetería o restaurante. Buena ubicación cercana a la muralla. No puntúo más porque el personal de recepción tiene una falta de profesionalidad absoluta; ni te ofrecen mapas, ni te informan donde está la muralla como referencia,....., vamos que parece un hotel de check in automático, y, como cobran al llegar, pasan de ti al irte y si están fuera fumando o al móvil no se cortan y pasan de ti. En contraste el personal de limpieza y cafetería es amabilisimo.

Arriving for our two night stay we were impressed by the huge lobby. Check in was smooth with pleasant service. We were able to find a space to park on the road outside after having dropped our bags off in the room. We booked a suite and although it was very spacious, it lacked some luxury items that we had hoped for in the best rooms in the hotel. The suite was split into three separate areas - the bedroom was airy with a comfortable bed, reasonable sound proofing from the road below, adequate air conditioning. There was no tea/coffee making facilities and we would have liked robes and slippers to relax in. The sitting area had a sofa, but you sat staring at a blank wall, as the second TV as shown on the website was missing from our room. The bathroom had twin sinks, but a walk-in shower would have been nicer than stepping into the bath. Now for breakfast - this can only be described as a disaster! It was busy when we arrived, but we found one of the last made up tables and got juice. It was then we noticed a line of 8 or 9 people queuing at the only working coffee machine. The other two had run out and the overworked staff were struggling to do everything. We went for cereals, but had to ask for bowls as they had not been replenished. The same applied to the scrambled eggs, so again we had to ask for more. Whilst waiting for them, our table was cleared away, despite their being full drinks cups on it. When the scrambled eggs were brought out, we thought we would get some nice hot food, but when returning to our new table they were cold! The following day was a slight improvement, but still drinks machines kept needing to be refilled and guests having to request missing items. This hotel has the potential to be so much better.