Hotel berhampiran Convento di San Francesco, Lustra

the hotel itself is very stylish and modern; a mix of pop art furniture and fine marble; the breakfast area and bar is also very modern and nice; the rooms are old fashioned - not dirty but would need a bit refurbishment to come up to the expectations you have entering the hotel; down to the south of Italy it is helpful to speak some words in Italian - not all staff is able to understand your english; breakfast was a bit weird: everything was prepared by the waiters which was maybe due to corona but was not quite helpful (speed and thickness of the cutted slices); coffee was made on request (very good); pool area was very nice and tidy; beach is reachable only by shuttle (car provided by hotel for free); takes you within 10 mins to the beach; beach towels can be borrowed at reception (3 E); in the surroundings there is nothing special so you need a car there, which can be parked for free in front of the hotel; problem: every day (!) there was a big wedding/event; sometimes of course with loud music/noise; the hotel is more a party location than a hotel to stay for a relaxing holiday; Amalfi coast is about 1 hour drive

Positives 1. Parking for the apartments is right next to the apartments. 2. There is a decent sized swimming pool that we had access to next to the apartment so we didn’t need to use the bigger pool that was used for weddings. 4. The pool we used was a 1 minute walk from the apartment and wasn’t busy. 5. The bedroom was of a good size. 6. The kitchenette was functional. 7. It was possible to wash our baby in the bathroom, although tight the shower was big enough to put our travel inflatable baby bath in the base. 8. Beach was very nice as long as you sat in the 3rd row of chairs it was free. 9. The smell of eucalyptus trees on the way to the beach was nice. 10. The sea was a 10 minute walk, even with the baby and the heat it was easy to do and didn’t use the shuttle bus once. 11. Local shops are limited but good enough. (Didn’t find any baby formula though) 12. The staff were as accommodating with questions as my no Italian and their broken English allowed. 13. They let us settle our bill the night before we left as we were leaving early and they said there would only be a skeleton staff. 14. Using toll roads it’s only about 1 and half hours from Naples airport. (Don’t leave “avoid tolls” on like I did initially as that drive wasn’t fun and took and extra hour) 15. Toll was €2.10, I used cards and this worked every time although the transaction on a Sunday didn’t appear on my statement for 2 days, all other days the toll came off the card immediately. 16. We used the big pool in the photos once. It was nice and the baby liked it on a day when there weren’t any weddings. 17. Paestum really was very close and fully worth a visit. 18. Pompeii was only about an hour away with a €2.10 toll each way. 19. Decent safe in the bedroom, could fit my 13” laptop. 20. Hair dryer in bathroom was ok. Negatives 1. The large pool was closed for weddings between 12:30 and 15:30 and not cleaning as we had been told. 2. We weren’t disrupted by the weddings but they were every day from what a guest staying in the main hotel said. 3. No kettle in the apartment. 4. No iron in the apartment. 5. Massive sink in a small bathroom was a bit odd. 6. The shower, glass door runner always jammed and had clearly been “repaired” at some point. The kitchen tap and the shower water are connected so don’t use them both at the same time or the temperature gets very severely affected. 7. The apartment only had a single free bed linen change which did not include a room clean. 8. There was a €40 charge to clean the room which included towels and bed linen change 9. The AC only went down to 21° 10. The large AC unit outside between the apartments and the car park was very noisy and could be heard in the apartment at night. 11. Reception staff had better English than I have Italian, not really a bad point but a bit difficult as I have no Italian. I used google translate a lot. 12. Breakfast was very limited. We only had it once. Our friend staying in the hotel brought her own in the en

Very disappointed. Booked 4 nights after checking on line that everything was still open. We arrived by train and everything looked okay. The first room we were taken to would not unlock after several minutes and feeling rather nervous we were given another room. We then headed to the pool as the weather was nice the pool water fountains weren't working and it did not look very well maintained but we ventured in. Pool bar was closed as was the hotel bar. We then discovered that the restaurant was also closed. Nowhere on the hotels website did it give this information, we had no transport so did the 30 minute walk to the nearest restaurant. Next day after been woken early by yapping dog the weather wasn't good, looked at the indoor pool but again not fully working or maintained and not heated. I complained to reception about the lack of facilities available if we spent time in the hotel, ie no lunch or dinner available and was told they could do some toast at lunch time if I requested it at reception. We took the free bikes out instead and that was the only good thing about this hotel. We had booked 4 nights, something I would not have done if I had known the restaurant was closed. I asked to check out early because of the lack of facilities available to us and was informed it was hotel policy not to refund the un used nights. I understand this in certain circumstances but they did not provide us with the facilities they were advertising. They also advise no pets but that didn't apply to the managers yapping dog that woke us at 7am each morning. We checked out after 2 nights and no they did not refund us for the u used nights. Make sure before you book this hotel everything is open. If not you definitely need a car. I would not recommend this hotel.

We booked an Executive Double Room for 2 nights in this hotel. The hotel is connected to Osteria Arbustico a Michelin star restaurant. During check-in we were told that the pool was closed for that day. There was a wedding venue the whole day and we found out that the guests occupied every space available so there was no room for the other guests that were staying at the hotel. No possibility to eat, to drink nothing. Our room was more that of a Motel. It was separated from the hotel in a block with other rooms. We had a view from our terras on the parking, garbage, airco units and clean wash hanging outside. The room was small and had a small dated shower. The second day we went to the pool. To our surprise we found broken glass, cigarettes, olives, cheese and whatever you can think of left behind by the beloved guests of the day before. During the day this was cleaned up as well as possible because this was too much for the regular cleaning staff. In the afternoon we were confronted with a new event in the hotel namely a communion with a lunch in the restaurant and bar. We decided to go to the beach to avoid the hotel again. When I asked the manager if they had given me the right room he reacted anoyed. I tried again by showing him a picture of my view and he confirmed that this is what I paid for. I didn't react anymore because I realized that this person had no clue on how to handle disappointed guests and he had absolutely no idea what the word service stands for. We didn't ask for anything special or a discount or whatever but not being taken serious was the main irritation that we had. Our advice: please check in advance if the hotel has no events and due to the manager we say that this is hotel is 2 star worthy.

A beautiful sea front hotel with stunning views. Very well located with great access to Paestum and Old Castellabate. It is just a short walk to the town with everything you might need. You can follow the road or walk along the beach, however you may need your phone torch for a very short section along the beach at night. There is free parking with the hotel which is located in the town; a lovely porter will shuttle you to and from your car. There are some spaces right outside the hotel for ease with bags and disabled spaces there too. The rooms are large and very clean with incredibly comfortable beds. We had a sea view and a lovely balcony. The showers here are amazing! The hotel boasts its own private beach, which is sand and staff will arrange loungers for you, you can access the bar from the beach using the QR code on your umbrella. Lovely clear water and an amazing sunset experience sat in the beach bar. Mostly excellent service, we only had an issue with one of the receptionists, who had some attitude but everyone else was very friendly and helpful. There was Maximillian on reception, who was fantastic, a lovely blonde on the beach bar with the friendliest smile and was really enthusiastic and last but certainly not least the porter who was so very generous and helpful. There are lots of bars within the hotel, all with differing opening hours listed in the elevators. You receive and amazing snack variety with drinks. We never ate at the hotel as we decided to go into town, but if we stayed again we definitely would as the breakfast was very good. I personally prefer a savoury breakfast, however my mother says the apricot tart there is superb (a regional speciality I believe). The chocolate cake looked delicious, but sadly I had to abstain as I was attending a wedding shortly after. I had hoped for some tomatoes to go with my breakfasts, but there were not any provided. There was every kind of milk or juice available and plenty of fresh fruit, preserves and yoghurts. Hams, cheeses, eggs and a full patisserie selection. The pain au chocolat style Italian pastry I am told was delicious along with some of the doughnut looking types of food. There are lots of nice touches around the hotel and in the bedroom giving an air of luxury, such as the towelling slippers, which were very much appreciated and used. I believe there is a spa, but I did not visit it. Our only gripe about the hotel was that some tables were closed off during our stay as the cushions were being laundered, this limited seating space at the beach bar, there were some very comfortable seated areas dotted around on different levels of the hotel, however these were not well served by bars and too many different elevator rides to take our own drinks there. The bar on the middle section should be open all day to cover these areas in my opinion. Also I am of the opinion that a 4 star hotel should not have a bar that closes, there should always be somewhere open to get a nightcap sho