Hotel berhampiran Magooby's Joke House, Lutherville-Timonium

The place was Clean and booking was seamless ! Affordable worth the money. Great staff! Front desk staff is extra friendly and accommodating! Warm water and clean bathroom! Will definitely book again!

An overnight stay for two at the Residence Inn, Hunt Valley, MD, was a disappoint, as some Marriott stays have been during the pandemic. Staff was pleasant enough at check in, but then sort of disappeared after that. When we checked out, no one was at the desk (an engineer/tech guy stopped a repair in an adjacent room to run a receipt). The room was a decent design, although the trend to remove two double beds and use a king plus hide-a-bed (uncomfortable to sit on, much less sleep), is not a plus. But the room was not ready for prime time use: The bath was not clean (urine stains on the toilet and a large clump of rust, usually an indication of long term vacancies, a tub/shower with tile that needed cleaning). The room seems to have suffered from pandemic removal: Two of most needed dishes, pans, flatware (but NO forks), minimal soap bars in the bath, no writing tools, no glass in the bath, etc. Stains on the ”dining chairs” upholstery and scars and damage on the walls suggested the room has been neglected. Breakfast was rather minimal: the standard prepared eggs, frozen sausage patty, and packaged sweet breads ala twinky . Apples and bananas were available. Cereals were individual packaged items, very sweet, not so fresh. Waffle makers and prepared batter -- we didn't sample. Overall, for a hotel that has rack rates well into the $100 -- 250 range, this didn't make it.

We were delighted with our stay at the Sheraton Baltimore North. The front desk management and staff, and other hotel crew were very welcoming, knowledgeable, and responsive to our questions and requests. They went the extra mile to ensure our needs were met at check-in and during the stay with restaurant recommendations, transportation, etc. We enjoyed our lovely, well appointed room on the Club Level including the Club privileges. The hotel location is fantastic with easy access to major highways/roads, and convenience with the Mall and other shops/restaurants nearby. We highly recommend this hotel and absolutely will return again soon. Thank you!

I booked one night for business and found the room clean and prepared comfortably. I booked another three nights then added a 2 night booking for my family. Tangi was extremely helpful with our booking and made a few requested adjustments to ensure my family and I could be located near each other. I commend her on the level of customer service she provided. I am looking forward to my next trip to this hotel.

We had a very nice desk clerk, but it seems no one, including her, thanks you for being a member any more. Nonetheless, we were given room 219. We had to ask for the extra blanket we had requested in the reservation. As this hotel is somewhat isolated, she told us how to find the local restaurants. The room was large and clean. It included a small breakfast table and two chairs at the table. The desk/office chair was one of the best I ever have used at a hotel. WiFi speed was okay at 27 Mbps up and down. We stayed 4 nights. There was no desk lamp and, as we learned over the next couple days, it appeared the room had been cannibalized for things, much like the military cannibalizes some aircraft to keep others flying. It started with a noisy fan that would not turn off on the heater/air-conditioning unit. The next morning I told the desk and they sent someone up immediately. The wall thermostat would not cooperate, so he fixed it so we could turn it off at the unit. Then I pointed out the missing desk lamp which takes a special plug. He thought someone must have stolen it and immediately found me another one. That evening my wife looked for the hair dryer before showering. There was none. She went to the front desk and they immediately gave her a brand new one, still in the box. Later we discovered there was no coffee maker or coffee in the room, but that was not a big deal. There also was no ice bucket, nor were there any cups of any type. The management offered to get us all of that, but we really didn't need it and told them they could stock those items after we had checked out. In addition to the missing items, people arriving late had a tendency to slam doors and the hotel, as it turned out, was very near the Baltimore northeast extension and we could hear the traffic all night. A smoke detector on the wall flashed a very bright light every 5 seconds (really have to ask who designs these things?) Breakfast was handled by a woman who obviously was overworked. (People no longer wish to take jobs: we saw ”help wanted” signs at every service industry stop we made, especially restaurants and hotels). On our second morning, for example, the cheese omelets and sausage ran out and people had to wait. On morning 3, breakfast included scrambled eggs but some kids had clogged up the pancake machine the day before, so it was not working. It was working again our last day there. Coffee ranged from so-so to good. The end result of all these issues was that the management gave us a partial refund which we certainly did not expect, but certainly appreciated.

I stayed at this hotel for a family reunion celebration. The hotel staff were very accommodating, professional, and friendly. The staff was able to resolve three reservation issues which were clearly my family member's misunderstanding. The location is close to 95 interstate and other major highways in the Baltimore County area. Also, close to the White Marsh Mall and other stores like Target and Walmart. My negative observation was the pool area. The handle to enter pool water steps was very loose almost causing me and my grandson to slip which could have been a lawsuit if we had hurt ourselves. Also, the bathroom toilet seat was loose, it moved unexpectedly when I sat on it. Bathrooms are very dated, cracks in tile and wall paper peeling. Nonetheless, my stay for the weekend was comfortable. My room was 122 which faces front of the hotel property. It was quiet location surprisingly. My first time on a ground level room.

The room was very nice. When I checked in I asked about parking. They said I could go around the corner and park, it is connected to the hotel, and it would cost $29 for the night. When I left the hotel and tried to get out of the parking lot, the cost is $69! I drove around to ask about this problem, the girl at the front desk had no idea. She took my email address and said the manager would contact me when he arrived. It has been 24 hours and I have not heard from the manager. Obviously I’m not very important to this hotel so I will never stay there again. They lied to me when I checked in and then never responded to my complaint. I would have booked a different hotel if I knew I was going to be charged $69 parking for one night! Stay somewhere else.

Very clean! Which was one of our main wants but it is also up to date & has nice furniture, mattress, tv & ect. Instead of little sample shampoo, conditioner, & body wash they have nice pumps of dove installed in the showers. The house keepers our very kind and will be a helping hand with anything they can. The front desk employees are just the best! They will help you, try to meet needs if anyway is possible & always a pleasure to pass by. Our kids loved the indoor pool, & comfy bed with a big flat screen. I will only use the hotel in Baltimore!

Clean rooms.