Hotel Mewah di Xinyuan

"The hotel is very clean and modern. It is quite spacious too. It is near the scenic spots. The reception staff are all helpful , friendly and attentive. They do their best to assist you in booking a car and get the best deal for you. One time when we were at a tourist spot in nalati, it was hard to get a car maybe because it was raining.. We called the hotel to help us get a car. They ordered a hotel staff to use his personal car to fetch us. This is excellent service."

"The place is wonderful, and the staff is very attentive and warm. I visited during the low season, so there were very few guests, which made the experience even more peaceful. The horseback riding offered by the hotel wasn’t available at the time, but they recommended another place and I absolutely loved the experience. The room was comfortable and very clean."

"Hotel Indigo Nalati, permata hotel di padang rumput! Lokasi yang sangat baik, dekat dengan kawasan pemandangan. Pemandangan bilik sangat hebat, tingkap dari lantai ke siling menghadap gunung salji dan padang rumput. Seluruh bilik dilengkapi dengan pemanasan bawah lantai dan sistem oksigen, menjamin penginapan yang selesa. Hiasan dalaman penuh dengan ciri-ciri nomad, bersih dan kemas. Perkhidmatan Laxin sangat baik dan penuh perhatian, makanan lazat, kemudahan lengkap, dan sangat sesuai untuk mengambil gambar. Pilihan utama apabila melawat Nalati!"

"Menginap di Hotel Life di Nalati! Menghabiskan hari-hari terakhir cuti Hari Buruh di Haynsai Resort merupakan satu kejutan yang sungguh menggembirakan! Suasananya sungguh menakjubkan, pemandangan biliknya sungguh luar biasa – membuka tingkap mendedahkan hamparan padang rumput hijau yang tidak berkesudahan, dihiasi dengan lembu dan biri-biri yang meragut – inilah Xinjiang yang selalu saya bayangkan! Pembantu bilik kami, Maiwuye, sangat prihatin dan teliti, bertindak balas dengan segera terhadap sebarang keperluan, malah membawa pengering rambut yang hebat di tengah malam!! Secara keseluruhan, penginapannya selesa dan santai, tenang dan damai, tempat percutian yang sempurna dari hiruk-pikuk bandar. Memilih tempat ini untuk percutian padang rumput adalah ideal; pengalamannya sungguh luar biasa!"

"I had an unpleasant stay at this hotel at Nalati. When I arrived at this hotel, I was welcomed and recommended by the hotel staff to liaise with a travel agency if I required any transport for tour at Nalati (the hotel staff pointed at a banner which was set beside the front counter (picture is attached). As this is the recommendation by a trustworthy 5-star hotel, without hesitation I contacted the person in-charge of the travel agency (Mr *** at hp: ***********/ ***********) via WeChat . Finally, I booked a travel tour with this guy 贾 i.e a 7- seater MPV to send myself & my wife from Nanati hotel to 奎屯市via 独库公路。 I was charged ¥498 per person for the trip and I paid ¥400 for the deposit. I told 贾that I needed a good view seats for the MPV. He acknowledged . The next morning , the travel transport MPV came to my hotel to fetch us to 奎屯. When we boarded the MPV, there were already 2 customers inside the car (one seated next to the driver & the other one was seated at the middle row). Immediately I chose the empty seat at the middle row and my wife went to the back seat at the last row. To my surprise , I was shouted by the MPV driver to move back to the seat at the last row because someone had booked the seat at the middle row. Prior to fetching us on the day before , I had spoken to the MPV driver and told him that my wife & myself preferred to sit in front of the car for better view of scenery . However , the driver replied that there is a first come first serve by the company policy . We were very unhappy and upset with the arrangement made by this travel company. I spoke to both the driver and Mr 贾 over this issue . Unfortunately, my request was turned down and they even threatened to forfeit my ¥400 deposit if we refused to take the back seats . After which , Mr 賈 didn’t want to speak to me at all. To this, I got no choice but to cancel my trip with this company. My deposit was not refunded . I felt we have been cheated and unfairly treated by this travel company just because we are foreigners? Finally, I lodged a report with the local Police. The Police attended the case and took statements from me. They also spoke to the travel agency over the phone. After much persuasion from the Police, the travel agency agreed to refund me the deposit . I’m putting up this review as to praise the Nalati Police for their prominent & effectiveness in handling the case. As for the front office manager, Mr 王， please be impartial and handle the issue with responsibility . Anyway, I wished to thank Mr 王for calling the Police which he initially reluctant to do so. As I require"

"The view from the room is very nice. You can see the mountains and river. Room is wide and they provide the fruit and some drinks and snacks for free. The staffs are nice and helpful one of them can speak English. At night they have a campfire activity that you can join for singing and dancing. Overall this place is very good and I recommend to stay here when you visit Nalati."

"Brand new hotel with large, comfortable rooms with amenities including ear plugs and Vietnamese instant coffee you can pick up in the lobby. The washing machines are a bit complicated to use but locating it in the gym is a great idea. Breakfast spread is not bad but taste wise not fantastic. Cooking can be improved."

"時隔許久，第二次約上朋友一起來那拉提旅行，依舊毫不猶豫選擇入住那野山河度假美宿，整趟入住體驗依舊讓人滿心歡喜。再次到訪依舊能夠感受到店家滿滿的誠意，服務細緻入微，工作人員待人温和親切，全程管家式服務隨叫隨應，不管是出行接送，還是日常生活裏大大小小的需求，都能夠耐心妥善幫忙處理，貼心又靠譜。我們入住的四季清風房型十分驚喜，客房打掃得一塵不染，全屋智能設施使用方便，居住舒適感拉滿。獨有的私人花園清幽安靜，閑暇時分坐下來吹吹風聊聊天，遠離旅途喧囂，格外愜意放鬆。入住贈送的草原下午茶、歡迎鮮果、本地乾果、民族服飾換裝體驗、旅拍精修、景區來回接送等項目內容豐富，性價比很高。民宿配套完善，閑暇時可以約上好友吃一頓熱氣騰騰的包間火鍋，飯後還可以唱歌休閑，朋友小聚再合適不過。兩次入住都沒有讓人失望，暖心細緻的服務，安逸舒適的環境，不管是散心還是結伴出遊都很合適，是那拉提出行很值得打卡的民宿，下次再來那拉提，我們還會選擇這裏。"

"給的 5 星，是因為最高評分衹有 5 顆星，如果可以我願意給 10 顆星 9 月初到的那拉提，新疆自駕了 8 天，從喀納斯到拉提，一路都是高山草甸湖泊溪流，那拉提景區裏的自駕票已經很充裕不需要搶了，但考慮到就算能自駕進去，到了景點也要停車走很遠的路才能到各個打卡點，而且沿途的美景已經沒有讓我們特意進去的必要了，所以選了一個祕境民宿，本來覺得房費有點高的，入住之後覺得太划算了，抬頭是那拉提河谷草原森林，轉身猶如置身北歐莊園，細節處見品質，每一處都是享受，管家服務貼心到無微不至，小禮品拿到手軟，美味可口的飲品喝到肚子飽飽的，這裏點贊咖啡師，每一杯都都調得很好喝，本人還自創了一杯青提美食，小馬可愛的不行，能聽懂人話，馴馬的小哥哥也好可愛，那天客人不多，然我們多騎幾遍，可是我們不會騎，體驗一下就好了，騎馬可以穿過叢林，趟過小溪，來到河邊看那拉提河谷草原。接下來誇誇餐廳，一路的羊肉吃到吐，作為南方人小炒菜和米飯才是標配，他們家的炒菜真的不錯，鹹香鮮甜，少油少鹽，再喝口湯，舒服啊。感覺誇不過來，冬天應該也挺美的，捧一杯咖啡圍着壁爐，和我在挪威的時候好像。好像有不少遺漏的，算了就這樣吧，計劃明年 6 月帶父母來多住幾天，好好 享受一下。"

"來那拉提玩必須誇誇民俗管家小馬，人真的太靠譜貼心了！我們出發前他就主動提醒穿搭、防曬和景區注意事項，剛到民宿就早早在門口等候，主動幫忙拎行李，熱情又實在。 給我們規劃避開人流的遊玩路線，還推薦本地人常去的美食，幫我們預約騎馬、民族服飾體驗，省去超多麻煩。路上車子小出狀況，也是他第一時間幫忙協調解決，隨叫隨到從不敷衍。待人真誠有分寸，不會過度打擾。全程遊玩省心又舒服，沒有任何隱形消費。來那拉提想玩得自在省心，找小馬絕對不踩坑，下次再來還找他！"