WoodSpring Suites Lynchburg VA

Do not waste your money staying at this suite This hotel was not something I would recommend to anyone. The site says that it has shuttle service from the airport, which was incorrect. They do not offer shuttle service. They do not have a breakfast in the a.m.. if you want additional towels and wash racks, you have to turn in your current wash racks and tiles that you use so that they can wash them and then you can get another pair to make sure they have enough for all the rooms. They did not have complementary soap shampoo. Anything that usually comes in a hotel stay. On the day of leaving housekeeping knocked on the door three hours before checkout to inform me that I needed to be out by checkout time the best were very uncomfortable. When checking out another customer stated that it was due for a bad change because his mattress was very uncomfortable and once he left, the staff laughed and made snide comments about it. Very unprofessional. The phrase, putting lipstick on a pig is what came to mine once I checked in to this place. It’s very nice on the outside, but upon closer view, it’s not acceptable.

The towel situation left me thinking of Steve Martin in Planes, Trains, and Automobiles every time I took a shower. The fridge, kitchen sink, and microwave were useful. Had to stop at Dollar Tree for utensils and dishes because I’m too cheap to spend $20 to rent them and $30 for a pot and pan. All in all, my stay was adequate. Nothing bad. Just cheap lodging which was why I picked it to begin with.

Customer Servixe was terrible Chexked into our room and rhere was gnats everywhere. We dealt with it. There was no hair dryer and when we went to ask for an additional.pillow, we we told they had no extra and could not use a pillow from a non occupied room. Didnt seem to bother the host on duty that night.

It was great I stay here at least once a year if not more whenever I have to be in Lynchburg, VA

Had thr same experience with the second stay as the first. The front counter checkin was horrible. There is a lack of professionalism with staff that is displayed in front of customers checking in as well as checking out. Ive been coming to this hotel over several months and with this recent experience, i may have to rethink where ill stay when i return in a couple of weeks.

Everything was fine until checkout. No one was there when i rang the bell or called out. I found out they were outside having a smoke break. I asked for a reciept and they told me one would be emailed but it was not. Poor service !