Hotel Mesra keluarga di Mabalacat

Our stay in Hilton Clark was very pleasant. I can’t stress about how friendly the staff was, they were really helpful, gentle and polite (despite my toddler son having some tantrums). The hotel overall was very clean, fragrant, posh and well kept. Upon entering, there's a small Duty Free store selling fragrances, wines, chocolates, bags and jewelries. Reception is at the 3rd floor and you have to take a long escalator. There's also a small ****** but we didn't check it out. Welcome drink was superb! It's worth it to claim as it was really good. We also then availed of their buy 1 take 1 happy hour promo. The room was cozy and the pool was super clean and nice. Wifi's fast. The pool water felt fresh and I think they have another way of maintaining since there's no smell of chlorine at all. Kuya lifeguard was also very friendly and accommodating. Breakfast is good! They offer not just black coffee but also the likes of latte & cappuccino. Hot choco taste legit! Bacon is also offered soft or crispy. Food is good. What I liked most in this hotel is the amenities for kids and their regard for safety. Apart from the 2-feet pool, they also have an outdoor playground, a spacious kid's area for biking where kids can choose 3 types of vehicle, a helmet provided, and most of all, they have a spacious indoor kid's playroom as an alternative activity area when it's scorching hot outside. Be sure for kids to wear shoes when they go biking and socks for the indoor play area. I also appreciated their attention to the kids' needs in that they have room slippers on kid size! Our daughter was so glad about it and said Hilton Clark is now her favorite hotel. Overall, it was indeed a very pleasant stay!

Pros: -affordable rate Cons: -Not maintained -The room has rust -Lotssss of millipede (anthropods) outside the villa, and even inside our room (CR)!!!!!! -high grass; not maintained -hard to locate our villa number at night (no spotlight in front) -no slippers provided -no bathrobe provided -300 pesos entrance fee per head (adults and kids) if you’ll be using the hotspring (but take note, the hotspring or thermal pool is not even working / under maintenance. The water is not clean / not maintained (lots of falling leaves, etc) -centralized aircon (so if you want a cooler room especially in the afternoon, they cannot do anything about it) -low pressure water; sometimes, few drops only -the hot and cold shower is malfunctioning -I hope the (Filipino breakfast) daing na bangus is boneless -the slides/waterpark is under maintenance (I hope they can put a heads up or note in Agoda or in their official website) -50 pesos for extra pillow -no availble wifi/internet in their villa -few staff