Hotel Marriott di Mabalacat

I'm a bit disappointed with the hotel as we celebrated our new year. The lightings in the balcony were all busted and the front office team and engineering team cannot do anything as there's no available replacement lightings or bulbs during the night. In addition, the restaurant cafe midori told us to wait for an hour for the food to be serve, but we waited for 2 hours to get our orders. And upon check out, it caused another delay due to the miscommunication between the front office team and cafe midori regarding the 1000 food voucher. The attached photo was taken from our balcony.

We are truly blessed that we discovered the best kept secret in Luzon, Philippines and it is in Clark City, Pampanga! The park inn by Radisson secret for us to come back the 2nd time around is their excellently trained hotel staff! Almost all of their employees from guards to chambermaids are very respectful and mindful of each guests needs. The front office are always cheerful and efficient. The restaurant workers are attentive and quick. The porter and van driver are extremely helpful and thoughtful. When you visit this hotel ask for these these personnel: Front office = Rem, Angel, Ace, and James, ad Maren; Restaurant = Dion, Kido, AJ, Randy and Jessie; Room Cleaning = Richard, Edward & Kevin; Bags = John Not only did these staff gave their best at their assigned tasks but they also multi-tasked. My husband and I observed their performances for a week because we also owned our lodging facility in Virginia, USA. What touched us also, when we checked out at the crack of dawn, a sandwich with fresh fruit and freshly brewed coffee were waiting for us to go with our trip to the airport. Now that is a superb customer service! Finally, I want to mention the array of food served each day is well thought-out and very appealing. Kudos to the chef - it's getting better each time! The bedroom is so comfy that my husband wants to stay inside all day! For those checking in, make sure to request to clear the deposit charged amount to your credit card as soon as you check out. My family and I will definitely plan on making this lodging facility our home while visiting our relatives in Luzon area. Keep up the excellent and professional training Radisson!!!

The room is really nice I loved the neutral colors and it was very spacious. The room service was great as well as the hotel cleaning service. Angelica cleaned my room two days in a row & was kind & polite. One time she cleaned my room while I was in there and we had good conversation as well as she taught me Tagalog. She was awesome.

Our stay in Hilton Clark was very pleasant. I can’t stress about how friendly the staff was, they were really helpful, gentle and polite (despite my toddler son having some tantrums). The hotel overall was very clean, fragrant, posh and well kept. Upon entering, there's a small Duty Free store selling fragrances, wines, chocolates, bags and jewelries. Reception is at the 3rd floor and you have to take a long escalator. There's also a small ****** but we didn't check it out. Welcome drink was superb! It's worth it to claim as it was really good. We also then availed of their buy 1 take 1 happy hour promo. The room was cozy and the pool was super clean and nice. Wifi's fast. The pool water felt fresh and I think they have another way of maintaining since there's no smell of chlorine at all. Kuya lifeguard was also very friendly and accommodating. Breakfast is good! They offer not just black coffee but also the likes of latte & cappuccino. Hot choco taste legit! Bacon is also offered soft or crispy. Food is good. What I liked most in this hotel is the amenities for kids and their regard for safety. Apart from the 2-feet pool, they also have an outdoor playground, a spacious kid's area for biking where kids can choose 3 types of vehicle, a helmet provided, and most of all, they have a spacious indoor kid's playroom as an alternative activity area when it's scorching hot outside. Be sure for kids to wear shoes when they go biking and socks for the indoor play area. I also appreciated their attention to the kids' needs in that they have room slippers on kid size! Our daughter was so glad about it and said Hilton Clark is now her favorite hotel. Overall, it was indeed a very pleasant stay!

We were on our anniversary staycation, and for the first time in all the places we’ve stayed at (and we love to travel and stayed in cheaper places), I woke up with a cockroach bite on my eye. I wouldnt’ve posted a review but it still hurts, I can’t scratch my eye and it’s been heavy so it hurts and I can’t work right since, and I do online work, so it’s been hard :( the facilities are good. The food is expensive, not much of a selection, but I hope they clean better. I told the reception and pointed to my eye, they gave us an hour extension for checkout, which isn’t really special, or compensates for the damages their poor cleaning did :/

Dengan penginapan di Kingsley's Hotel and Gastro Pub di Bandar Mabalacat (Clark), anda akan berada 1 minit memandu dari Zon Bebas Cukai Clark dan 7 minit dari Jalan Pejalan Kaki. Hotel ini berada 7.4 km dari Pusat Beli-belah SM City Clark dan 0.8 km dari Royce Hotel and Casino.Manjakan diri anda dengan urut di tapak atau kecapi pemandangan dari teres. Tetamu boleh menumpang naik pengangkutan ulang-alik kawasan (dengan surcaj) ke destinasi berhampiran.Puaskan selera anda di restoran di hotel, yang menghidangkan makan tengah hari dan makan malam atau nikmati hidangan di dalam bilik dengan menggunakan Perkhidmatan bilik 24 jam. Hilangkan dahaga anda dengan minuman kegemaran anda di bar/ruang istirahat. Sarapan pesanan masak disediakan pada setiap hari dari 7:00 hingga 11:00 dengan dikenakan bayaran.Kemudahan yang ditampilkan adalah termasuk surat khabar percuma di lobi, perkhidmatan pencucian kering/dobi dan meja/kaunter hadapan 24 jam. Pengangkutan ulang-alik lapangan terbang disediakan dengan dikenakan surcaj (tersedia 24 jam) manakala tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda di salah satu daripada 12 bilik berhawa dingin yang menampilkan peti sejuk dan bar mini. Bilik mempunyai balkoni persendirian. Televisyen skrin rata 40-inci dengan program kabel disediakan untuk hiburan anda, manakala akses Internet wayarles percuma membolehkan anda sentiasa berhubung. Bilik mandi persendirian dengan pancuran mandi menampilkan hulu semburan mandi hujan dan kelengkapan dandanan diri percuma.

Everyone especially Gee , one of the staff who assisted and guide us here in Royce . She works 10pm - 6am shift and I can tell she has a golden heart and very welcoming to all the guests she encounters. I highly recommend her to be promoted because she’s a very hardworking, kindhearted and very driven .A big SHOUT OUT to ms. Gee . Thank you Royce hotel for making our stay feeling safe . We stayed May 1,8 & 9 in room 3033

Pros: -affordable rate Cons: -Not maintained -The room has rust -Lotssss of millipede (anthropods) outside the villa, and even inside our room (CR)!!!!!! -high grass; not maintained -hard to locate our villa number at night (no spotlight in front) -no slippers provided -no bathrobe provided -300 pesos entrance fee per head (adults and kids) if you’ll be using the hotspring (but take note, the hotspring or thermal pool is not even working / under maintenance. The water is not clean / not maintained (lots of falling leaves, etc) -centralized aircon (so if you want a cooler room especially in the afternoon, they cannot do anything about it) -low pressure water; sometimes, few drops only -the hot and cold shower is malfunctioning -I hope the (Filipino breakfast) daing na bangus is boneless -the slides/waterpark is under maintenance (I hope they can put a heads up or note in Agoda or in their official website) -50 pesos for extra pillow -no availble wifi/internet in their villa -few staff

Location is very convenient if you're coming from the North and would want to spend few hours of rest before heading to the Clark International Airport for your flight. It's located near the Dau Bus Terminal where most buses from the north stop.