Sheraton Grand Macao

My second stay in Sheraton. Love its location and the convenience. Breakfast was amazing! Would return if there is good deals in future.

The official check in time is 3 pm we have it at 12:30. Nice location, clean and the hotel staff was hospitality. Sure will book this hotel again in my next visit

It was the worst hotel experience I have had in Macau. I booked 路氹 金光大道景 豪華 特大床客房 (non-smoking room) for one night (June 8-9) through Trip.com and additionally put a remarks regarding birthday arrangement for my husband on June 8. I also received a confirmation email from the hotel on 22 May that the hotel will prepare relevant amenities to be delivered to my room during our stay. When I checked in with the reception on June 8, the front desk staff Edward had arranged a smoking room for our stay! We even re-confirmed with him during the check-in that we wanted a non smoking room and he saw the 2 years old toddler with us. Once we entered the floor and the room, we found that the smell are intolerable. So we asked the front desk whether our room and floor are smoking floor and room. They confirmed that our room was a smoking room and they managed to switch the room for us to a non smoking room. I had to pack my stuff and carry the baby to different floor and spent quiet some time inside the hotel doing this room re-arrangement. (After I reported a complaint to the hotel by email, the staff Cristina contacted me on 10 June to explain the reason of the mistake is that the hotel is unable to know what type of room I booked, because I was booked through trip.com, a third party agency. I had booked so many times through trip.com and never encountered a problem like that with other hotels.) In addition, the hotel forgot to deliver the birthday amenities until I had to call the front desk for reminder at night (11:30pm). After the reminder, the hotel is able to deliver a small chocolate moose cake without any birthday plate. So it was very disappointing, the birthday arrangement at COD is even better because the cake and champagne were well set up inside the room. The whole birthday celebration is so ruined by the hotel. I wasted my time switching the room and waiting for the birthday cake to come because of their careless service.The staff Cristina had offered me a complimentary upgrade on my NEXT stay to a Cotai View Room with complimentary breakfast for 2 as a compensation. I have no idea why they thought/ wanted me to spend extra money to book another night just for the complimentary view upgrade and free breakfast. I honestly did not expect 'Sheraton' this worldwide brand has this type of service and I would not recommend this hotel to anybody.

What a wonderful break! I paid extra to have access to the Sheraton Club. It was not cheap, but it was worth every penny! The breakfast in the club was amazing, as was the evening dinner and drinks. The bread and cheese felt like being in Europe. Almost everything about the hotel was amazing, the only shame was that two of the three pool areas were closed, and the one that was open had no jacuzzi, the pools were annoyingly shallow, there was no pool bar, but there was an old man spitting on the floor while he clipped his toe nails onto the ground (the staff did nothing to stop him). Alas, I would happily return there for sure.

The hotel room is still as good as before. Stayed there many times. It's always our first choice whenever we are in macau.