Hotel terbaik di Machelen

So, if you have any allergies best avoid this hotel, they have no care for anyone with allergies. I am a celiac, on my first day we got there we were all informed the restaurant was on a small menu due to staff issues, so there was nothing at all for me on this small menu (I have come to expect this) what I didnt expect was to be totally ignored at breakfast. I took a sign that explained my allergies in the local dialect, I took 3 different cards to avoid any issues. I gave the sign to the receptionist who took me to the breakfast buffet and said there was nothing for me. Come the 2nd day, I did the same as the receptionist was different, he took the sign to the chef who informed him there was nothing they could make me. So at €120 a night for bed and breakfast, I couldn't have any breakfast, 3 nights I stayed and I didnt have a single item of food from the hotel. I asked to speak to a manager who obviously ignored me as she didn't want the hassle. When I got home I emailed the company who own ibis (it was a pain to find an email in the first place) they said it wasn't correct and would email the hotel to investigate the issue. After 2 days I get an email back from the manager of the hotel, the email said there was actually something I could eat bar the ham and cheese her receptionist stated. She also explained there was no cross contamination even though I was watching her staff contaminate all the food she claimed I could have. I emailed back and obviously she couldn't be bothered to reply. I tried to email the initial company who now ignored me and refuse to solve this issue. I have never experienced anything like this before, I had nothing to eat for breakfast and as we were on the spa f1 trip when we all got to the track again there was nothing for me so I ended up loosing alot of weight due to this. At €120 a night its ridiculous to think there was no breakfast for me, its even worse to think the hotel refused to dp anything about it. They have a sign above the buffet that had all the allergies on it but clearly this is just a facade as if you ask the staff they have no clue and just stand there going well you can't have any food, it's a shame. Please bare in mine this hotel is in the middle of an industrial estate and there are no other restaurants or takeaways nearby so if you can't eat at the hotel you have to travel to Brussels to get something. So the hotel its self. As stated the staff are all useless and have no care whatsoever The room was small, cold, dirty and unsuitable. There was no safe, the tv didn't work, the window wouldn't close properly, the room was always cold but they provided massive duvets to counter this. One night at 4am there was some kid in the hall having a shouting match with himself, this wouldn't have been the hotel's issue, but I was the first room on the ground floor next to reception, so when this guy was shouting and waking up the whole hotel, he was 5meter away from the receptionist who didn't do any

Excellent service, specially from the front desk! Clean! Had a greta sleep. I missed my flight and hotel was just want I need at the time. I recommend this hotel to anyone who need to be close to the airport

Friendly & helpful reception . Good & cause room . Free soft drinks ( water & cola) , coffee & tea. The room has to be cleaned better. The train station is close the hotel. 15 minutes by train to downtown of Brussels

Very convenient location and very clean. The staff was very polite and there was a wide variety of food for beeakfast

La ubicación del hotel es perfecta para ir al día siguiente al aeropuerto o para desplaz**** y visitar los alrededores. Es un hotel básico que cumple su función para pasar un par de noches máximo. No lo recomendaría para una semana de vacaciones, ya que algunas cosas se pueden echar de menos en verano: una piscina donde relaj**** o aire acondicionado para refresc****. Yo fui en mi coche propio porque tenía que desplazarme a 15 minutos del hotel, pero en la puerta paran autobuses. Está ubicado en una zona tranquila y el aparcamiento gratuito está cerrado con una barrera, así que da bastante seguridad dejar el coche. La comida del restaurante está buena y aunque tiene platos fijos en la carta, cada día hay un plato adicional que es distinto. El desayuno incluye un poco de todo: fiambre, fruta, pan, lácteos y bollería. Aunque el zumo daba la impresión de estar aguado.

Let’s start with the two positives. One, the staff were absolutely lovely, so incredibly helpful, going above and beyond to assist us. Perfect English and just genuinely nice people. Two -it’s quirky. As an ex jail some of the features are interesting, although the dark and tatty hallways did nothing for it I’m afraid. So, the reality of this stay. Uncomfortable. We had two single beds pushed together and they were like a bouncy castle. I fell off the edge one night because the very very poor mattress didn’t stay on the base. It was like a big inflatable. There are no facilities in rooms for tea/coffee. The hotel does not do food other than breakfast. This hotel accommodates many surgery patients who have to stick to a liquid diet. Not so easy when no food at hotel and no kettle in room. Patients are not always able to walk any distance to get into town to buy anything. The room was hat I called “surface clean” it was not clean to standards I’d expect. Thick pockets of Dust and the cleaning service did not come near our room in the 5 days we stayed. They have no till at the bar so It’s exact money only with no change given or use a card (which if you’re pounds sterling will add a charge From bank) At €120 per night, was it worth that? No it certainly was not. For that accommodation I’d expect To pay €95 a night tops. Again I must finish with how fabulous the staff all were. In a better hotel our trip would have been perfect Staff actually heated a tin of soup for me also which they didn’t need to do. So kind

Free shuttle is the key service I'm attracted to. But the shuttle missed 1 timing and we waited for an hour. Pls remember to contact hotel in advance for shuttle. Hotel is good and clean. If without shuttle, need to take train and it's just across the station.

Fabulous room, very quiet. Beautiful mattress, pillows. Bathtub and shower separate. Be aware shuttle bus is limited in hours see the picture below. Delicious breakfast huge range. Book in room or pay 24 euro extra.

The hotel only provides 1 free bottle of water per night stay. This is unlike my experience at other hotels, which provide water upon requested. Hence, I have to rely on kettle to boil water. However, the kettle is very dirty, and white flaky stuff could be seen inside the kettle. After boiling water, a layer of oily stuff could be seen floating on the surface. After feedback, the hotel provided another kettle, but this time the water turned cloudy after boiling. I wanted to use the coffee machine to boil water but hesitated after seeing how dirty the filter was. This is totally unexpected of a 4-star hotel.

This was an adequate hotel for a one-night stay that would allow us to easily get to the airport by 6 am. The receptionist ordered a van that did accommodate the bike box that we were using (oversize luggage) and arrived on time. We shared it with 4 airline staff members. The only problems we had were getting there. We came from the US and did not have online services except when we had access to wifi. The hotel told us ”You have the IC train to Zaventem and Brussels Airport Zaventem or you have the S train to Schaerbeek and Louvain for both trains you will have to step off at Diegem.” For timetables and tracks info, you can ask the staff at the station or check the display panels.” The IC train to Brussels Airport does not stop at Diegem. Luckily we noticed Diegem was not listed on the display panel at the track when the train was arriving and asked someone to verify before getting on that train. The hotel does not provide enough information to identify the specific train to take from central station in Brussels. There are trains leaving constantly from at least 7 tracks and the main display panels in the main part of the station telling you which track to go to list only the destinations, not the interim stops. it is vital to be able to identify the exact train you need. There are no paper timetables available, no wifi, no information desk to help, and the ticket line is extremely slow. I found the right train by standing in the ticket line and talking randomly in French and English about how there seemed to be no way to identify the train I needed to take. Another person in the ticket line volunteered to help by looking it up on his phone. This is something that is impossible without easy online access, and knowledge of how the train website works. The hotel needs to be able to tell people exactly which trains stop at Diegem. This seems like minimum courtesy for their guests. Getting from the train station to the hotel was also a problem. Google maps gave three different sets of instructions, which we obtained from two locals and using Google maps location services. None of them were correct, so the hotel needs to provide exact instructions to get to the hotel from the train station, including an exact map and street names. Again, this seems like minimum courtesy to guests.