Hotel berhampiran Camilleri Street Skate park, Mackay

Check-in went fine, young lady was polite. Got into our room to wind down and the streaming service for the television was not working. Tried multiple times following the guide on the service without success, so called for assistance. Young man came to the room, wasn't knowledgeable on the system and after pressing the same buttons and suggesting Bluetooth, (there was no suggestion that this was an option?), we were left with ”Well I'm not sure, sorry” and he walked out. There was no discussion of other options to resolve the matter, (other rooms were available), or to discuss this with his manager and have a form of compensation offered, (not that it was expected but that is hospitality and customer service. Someone is paying a lot of money for things to work, and not to have to muck around when they are staying with you at the property, or are using your restaurant and bar). Decided we would go and have an early dinner and the staff behaviour was something I have not seen before after many years in hospitality. The chef was in and out of the kitchen walking quickly through the bar area multiple times, back and forward into but never carrying anything? (And yes there was an event in the event room beside us, but still didn't make sense or appear professional). Bar and wait staff seemed disengaged, considering it was quiet. Entree was very average, bruschetta was piled high with avocado, VERY little tomato mixed through, balsamic glaze was there, with a beetroot plate flare, but every flavour was sadly lost to the avocado. Mains were lovely, steak was cooked perfectly. Bed was very comfortable, hot water was speratic but pressure was nice. Overall had heard great things about the property after researching for a special place to stay, but left feeling rather disappointed. Unfortunately won't be staying again.

Disappointing experience. Would recommend looking elsewhere. I booked this hotel for an overnight stay on a road trip to Brisbane. Due to bushfires, the Bruce Highway was closed and my arrival delayed. The office phone number went to a message bank, despite the pre-recorded message saying the opening hours were till 9pm and I was calling before this time. My wife ended up finding an after hours number to get the late checking details. Suggest the message be updated. Room was poor quality. After the long drive, I wanted to chill with some tv before bed. However, the TV in the room didn’t work, I suspect it may have just been flat batteries in the remote. This is something that ought to be checked and reception was closed due to my late arrival. Whilst the room was largely clean, the bathroom was not the same. There was mould in the shower, and the toilet seemed to keep running. The only positive I have from this stay was the comfortable bed.

This motel proved to be a rather pleasant surprise to both the hip pocket and the quality of sleep when compared to the majority of similar establishments along the QLD coast. It was clean, fairly well maintained and reasonably private for a quite night's rest. It shows that some hotel owners/managers do still put pride and customer satisfaction first when it comes to running a business.

Large room, with a very comfortable king bed! Bathroom is modern with a country style twist as the vanity is a dark wood but very large/long. If you like a country style decor this hotel will be perfect, as you find the furniture inside is a dark wood, tall buffet with bar fridge, desk, luggage rack and a wardrobe. Completely tiled, and a very hot shower. Lounge chairs are a little old and the place has general wear and tear, but a quality 3 to 3.5 star hotel.

I stayed here for a work trip. With undercover parking right at the room door, it meant the car wasn’t sitting in the sun getting hot! The room was clean & comfortable. With 2 queen sized beds I was able to take my pick. Being on a main road also means they are easy to find. There is also plenty of food options close by should you wish to eat out, or you can try the on-site restaurant.

My stay at the ibis Mackay Airport was necessary due to the cancellation of my flight. The front counter Team Member Savannah did all that she was able to do to enable my stay even though they were fully booked. When I was told that accommodation would not be available I opted to wait until the airline contacted me to advise what had been arranged. After waiting for over 30 minutes Savannah advised that the situation had changed and that I could be accommodated for the night. The friendliness and concern of Savannah over my plight my very apparent. Consequently, I was greatly impressed with the service along with the quality of the rooms, service & restaurant facilities. Well done and I would strongly recommend the ibis Mackay