Hotel berhampiran Rite Aid, Madera

We stayed at this location as a way stop while helping move our daughter to southern California for school. We were caravanning with two cars loaded with household items. Prior plans to connect with family in the Yosemite area (and keep things secure overnight) had to be hastily changed because of evolving wildfires. We made a last minute reservation and pulled in to this hotel later in the evening. Ever aware of possible security risks, but knowing there wasn’t any way to avoid leaving things in the cars, we took a little comfort that they had someone sitting outside the hotel entry who the desk indicated was there to watch the cars –and we did take more valuable items like laptop computers to the room. When we returned to our cars early the next morning, both of them had smashed backseat windows. The household items, mostly packed in storage bins, were untouched. However, about half of our daughter’s clothes that were in a large stuffed duffle and two handmade quilts – one she’d made with her grandmother last year before she passed – were gone. I’m giving the hotel 1 star because of security. The security person they had out front seemed to be semi-catatonic, which had prompted my inquiry at the desk when we checked in, and which in hindsight should have raised more questions. However, with a last minute, nonrefundable reservation and being at the end of a 12 hour day of driving we didn’t feel like we had much choice. The signs about not leaving valuables in your car that dot the parking lot also aren’t much help, except for the hotel to be able to say “we told you so”. This is a hotel along the highway -of course there are travelers with stuff –most people aren’t just making a short trip to the corner mall. The hotel staff nicely helped get us trash bags, broom and vacuum to clean up all the broken glass, and provided the phone number for the police, but didn’t do much more. I asked about security camera footage since we were right in the field of view for two cameras –but the front desk couldn’t reach their manager to get permission to share it. I left my name and phone, but never heard back. We called the police immediately upon discovering the damage and stolen items, but they didn’t show up and so we left to start looking for someplace that could replace broken windows on a Saturday (hint, auto dealers aren’t likely going to be able to help). We got one car fixed at a glass shop associated with the local pick-n-pull –but it took about half the day. The other vehicle, which was less than a week old, I ended up driving to southern California without a window (which means other windows also have to be down to avoid the resulting wind throb –that’s fun for 4-1/2 hours) with the hope of finding a dealer to make the repair near our final destination. In the end, this is a crime hole. Until the Hotel finds way to really effectively ensure safety and security (it’s a cinch as others aren’t going to) you’d be be

It's new facility and room are modem design, except road vehicle noise can hear a few times that is perfect stay. Location is good, you can walk to Target nearby.

This hotel has construction, and we were only told upon check-in to expect an 'inconvenience.' The noise beginning early in the morning on Monday, the second night of our stay, was absolutely unbearable, and ruined our morning on the day of preparation for a relatives funeral. Literally sounded like a jackhammer on the wall outside our room. They’re doing stonework. There's dust flying everywhere. There's loose plaster on the carpet in the elevators and the hallways. Construction workers come and go in the elevators alongside customers with all their equipment and mess and noise. There's an operating cherrypicker in the registration area of the parking lot with no safety cones. You walk out the East guest door on the first floor into a total hardhat situation with people doing stonework on ladders overhead, construction material blocking the exit, and the door is usually propped open all day. I politely told the front desk that we unfortunately needed to check out 2 days early due to the noise, and requested a late checkout to 3pm because we had appointments at the church, and funeral home, and hadn't planned to have to change hotels today. Note that I'm a platinum member, and didn't expect this to be an issue whatsoever given the unusual circumstances. I was denied, and asked for the manager, who promptly flatly denied my request with literally the rudest most uncaring expression and flat tone possible. I reinstated my request and attempted to explain my situation, and the manager admitted that the hotel was not booked (obviously because my room was already spoken for for 2 more nights), but still, she flatly denied me. She finally told me it was because the hotel could experience 'loss of revenue.' So I'm here to tell you that if revenue is more important than customer experience or showing compassion to a customer you placed in a difficult situation, I will no longer be staying at La Quinta. I'll certainly never step foot in this one again, in a town I visit every month. And I’ll be demanding a full refund from La Quinta Platinum Customer Service, let’s see where that gets me. I also recommend anyone else over the next few months seriously reconsider. I don't care about your loss of revenue. Close this place, finish it up, and reopen. With a new manager. There are several really nice hotels with similar rates in the immediate area.

The staff was friendly. Room was cozy and it had a kitchenette which was nice.