Pengguna Tetamu
18 Februari 2024
We visited this from 15 -18 Feb, 2024. Overall resort is fine. Let me break up for more clarity: Pros: - Nestled in between trees giving nice natural experience especially early morning and evening bird sounds - only 32 independent cottage units with inside hotel like amenities - Game room with snoker, chess, 2 carrom boards, badminton net, tt table all being fresh and new - Some books as well for book lovers - Play area for kids has trampoline( again not old and rusty at all) which they love like anything - Infinity pool with 3 gradients-2.5/3.5 & 5 ft. With no fixed timings - Facility of candle light dinner as well as group parties - The staff is friendly and cooperative. Now that we know how good they are there are some things which pull them down from 5 Star experience Cons: - We spotted snake just behind our cottage but entire hotel staff (we contacted atleast 4 resort staff) was cool about it as they beleive it was rat snake n it's normal. Only in night they said they will have security guard deployed outside but we heard nothing at all of someone sitting outside. - The restaurant, Game room, Pool as well as Spa, is on hill top and you actually have to trek to reach there which drains lot of energy and becomes challenge of you have small kid around - If you are vegetarian, then you gonna face lots of challenge. While the options are limited yet the so available are not that good in taste at all - The service time despite lots of servers is too high which is even more if you order in room. -The Spa for me was ok types as I think post ayurvedic spa session my body is more aching. - If u opt for plantation visit, they will charge INR 800+ GST per person which is 4 times higher than what even bigger plantation charge you. Also they will simply tell you directions and in morning you are on your own to visit. Not sure how that's even a service by hotel - Before booking, you must understand clearly the location of this resort. It is atleast an hour from city and therefore elephant resort, plantation etc. all will take atleast 1 hour of commuting time and everything at coorg starts at 8 am and ends at 4pm. - Housekeeping and restaurant work as separate units and therefore utensils of restaurant will not be picked out even cleaned by housekeeping and will be left outside sinking till rightful person comes after constant follow up. Overall it is very good resort and location as well and upkeep is good too. If somehow ***agement can fix minor challenges highlighted above, Resort is definitely better than any other 5 Star one. Till that time it seems over priced in absence of service.
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