VP Jardin de Recoletos

Great location in the middle of Salamanca, walkable area to Serrano, Jorge Juan (restaurants), etc. Very kind personel at the property. Very decent breakfast.

The check-in experience was EXTREMELY disappointing. We purchase an extra night so that when we arrived at the hotel really early in the morning our room would be available; however the room that was assigned to us was NOT the one that we had reserved and it was an up-hill battle to get our reserved room. As if we had not already paid for it, we had to wait until the room became available after 3:00 PM. The hotel assigned us a lower category and visibly much smaller room, even though in both the hotel's website and the ******* website, the room we had reserved was entirely different. Hence, we had to wait in a room that was not our reserved room until the one we reserved was available. The manager did agree to move us to the room we had reserved, as shown in all the pictures and the description of the room in ******* and in their own website, but he was reluctant, and in fact he did not budge, in compensating us for their error, our discomfort, and the interruption of our planned event that day. The manager did not offer any type of compensation of any kind as a gesture of their willingness to make their wrong right. Hence, this is a hotel I will never return to. They failed us, and they charged us for a room that was not the one we reserved, even when they knew we had purchased that extra night. The manager displayed complete disregard for acceptable customer care.

Very homey atmosphere. Large room with large balcony. Walking distance to everything you need. Quiet safe neighborhood. Cab ride away from city sights. Staff very nice and accommodating. Cool vibe

We like the small kitchen as we can make hot tea after a long walk. We like the shade curtain，it's beautiful！I also surprised as the hotel provides slippers！everything is great！！

Nice sized rooms with comfortable beds, the staff at the reception is fabulous, always trying the best to serve you. This was our 5:th stay at the hotel in Madrid and we still love it

Very good location, staff are friendly and very helpful and the room was excellent

great property in amazing location. staff was very nice and helpful.

The hotel room was great and the bed and sheets incredibly confortable. The location is fantastic in a short and small street but few meters from Serrano Avenue, which is the hearth of the Salamanca District.

Front desk personnel very helpful in securing reservations. calling taxis and suggesting restaurants.Standard double Room had a kitchen, a couch and great bathroom. There was some street noise late at night.