Hotel Terbaik di Madrid dengan Spa

Atendimento espetacular, almoço maravilhoso no jardim, spa impecável, bom café da manhã, localização perfeita e decoração linda. Quarto amplo e banheiro super confortável. Recomendo escolher um arroz no restaurante, o com pato estava delicioso.

酒店設施完善～服務周到～親切熱情～ 值得提的是洗護用品：歐舒丹的～yyds 服務人員還貼心的夜床服務並送上歐舒丹的護手霜～很不錯～ 房間有贈送免費的礦泉水～ 唯一不足就是從酒店出來通往路邊的街道一股尿騷味…十分噁心～（酒店大門在巷子裏面）

My staying in this hotel was beautiful. Location is very good, service is excellent. The stuff is very friendly and helpful. The hotel is modern, very clean, breakfast is very good too. All foods was fresh and tasty. But only one question: why spa is available for additional charge in such level of hotel? But in general I'm satisfied and come back to this hotel with pleasure.

I really enjoyed my stay here. My room was clean, very large and clean, and the bathroom was very nicely updated. The staff was also very nice and helpful. I was stupid and didn't remove the drain plug in the sink before using it, so it got stuck with water on top in the sink. I explained to the front desk what was wrong, and a very kind repair man had it sorted within 5-10 mins of my asking. I do speak Spanish so I can't comment on their English proficiency for other tourists though. However, my word of caution: this hotel is about an hour from the city center of Madrid by transport. It's past the end of the line on the Metro, from which you either have to take a bus or walk about twenty minutes (also caution: if you are coming back from the city center after midnight, the buses do not run regularly). That being said, it's a really nice area with a very peaceful walk to the station. Even as a solo 21 year old female walking back past midnight I never felt unsafe at all. Also when I went (mid February) it smelled really nice all around because the flowers were in bloom. Just an FYI because it is a little annoying to meet friends in the city center/do things there and then know you have at least an hour before you get back to your hotel.

We got an awesome room, great location and super Fun pool. It’s super popular with the Instagram crowd and they cater a bit to them. But everyone is super nice and friendly, treated our kids lovingly although they accidentally threw away our baby’s lovie and couldn’t find it later which super sucked. The bathroom flooded because it was so full of hair from previous guests, kind of gross. Got an absolutely terrible night sleep because you can hear every single Thing in the hotel from next door to above you. They seemed to be vacuuming rooms at 1:00AM above us and moving furniture which was super loud. Food was great, service was excellent but alot of snotty people.

性價比不錯，總體滿意

My stay at Rosewood Villa Magna was nothing short of immaculate. Never before have I experienced such a well-rounded hotel experience which I will always remember. The room was excellent with an incredible bed and powerful shower, and breakfast was the best I've had at any hotel. However, what truly stood out was the utterly outstanding customer service. From the first night in, my cleaning staff anticipated my needs and met them, even before I knew I had them. I was astounded by the attention to detail - from organizing my luggage to folding my pajamas, to preparing a fresh set of slippers, to setting the place for 3 bottles of mineral water, to unpromptedly providing an antimicrobial cloth for my laptop screen, to putting a fresh bouquet of flowers, to organizing all my toiletries. In my 5 day stay, every night was equally excellent. I especially respect the cleaning staff for putting up with my habit of handwashing clothes. By the second night, I had been traveling for a week prior and needed to wash my clothes. However, since all hotels charge an insane amount for cleaning, I asked the front desk for some detergent and washed all my clothes in the bathtub. In order to dry my clothes, I had to hang them not only throughout the closet, but also atop the doors and handles in the bathroom. My cleaning staff completely respected my choice and even helped put a towel underneath my wet clothes to help them dry quicker. This type of initiative that they took to meet my unanticipated needs was something I have never seen before. It was not only my cleaning staff that were amazing. When I couldn't change the temperature in th eroom, guest services sent a handyman within 5 minutes of calling, who fixed my problem immediately. I didn't have a European number, so when booking a restaurant for a reservation the concierge helped me book within a minute. When we arrived at the restaurant, they were already expecting us. Every single staff member was beyond friendly, and all took the initiative to go above and beyond. Doors were opened with a big smile, I rarely needed to do any heavy lifting, and even my Uber Eats order was delivered to me on a literal silver platter. Even though I have stayed at fancier hotels, some with much more expensive interor decor, no hotel has ever matched the proactive ability of the staff at Rosewood Villa Magna in serving the guest. When I was younger I dreamed of starting a hotel chain, and I hope that if I ever do, I can train my team to be as competent as the team here. I am not in a financial position where I can always stay at hotels like this one, but when I am, I will certainly come back to Rosewood. As someone who is usually ultra-focused on work and responsibilities, I have trouble relaxing. However, I was able to completely destress here, due to the incredible service. Rosewood Villa Magna has been one of the highlights of my visit to Madrid, and I cannot recommend it enough.

西班牙這次商務出行，全程都很舒適沒有瑕疵，除了長時間的坐飛機以外，到了菲尼克斯酒店入住後很放鬆很舒適。 設施：滿意 衞生：滿意 環境：滿意 服務：滿意

For our one night stay, to catch an extra EU flight the next day, we booked a offer including free shuttle from /to the airport, free breakfast, 1 hour of private spa and 1 bottle of wine with fruit at our arrival, late checkout . Pros : close to the airport with the arrival pick up shuttle in the evening perfect, the room clean and comfortable, the breakfast pretty good. The 1 hour spa payed very relaxing, worth the price . Cons: the hotel policy shows that you can book your return transfer to the airport and the spa only during check-in, not in advance. You need also to write before your arrival the required time to have in the room wine and fruit previously paid , and that's exactly what we did. We informed that we should arrive at about 20,00 and we would like our wine and fruit at 20,30, to enjoy it before dine out. We wait for it about 1 hour, but at about 21,30 we went out to have dinner, without having received what ordered. We found it just backing to the room after dinner. Furthermore, checking in, as per hotel rules, we booked our shuttle at 13,30 the day after and the spa at 10,00 am, everything was confirmed by the reception. In the morning we decided to ask if was possible to enjoy the spa at 11,00 instead of 10,00 and they said was OK but.....no one booking at 10,00 was in their database!!! So it could happen that someone else occupied it in the mean time as it resulted with no booking! The most important disappointment was after checking out arriving at the shuttle bus stop at 13,20 to catch the 13,30 shuttle as per our confirmed booking, without being able to catch it because the hotel staff gave all the available seats at the crew members (without telling us nothing during check out!!!) , telling us not to warry because we had to wait no more than 10 more minutes another shuttle...The next shuttle was at 14,00 (so the other scheduled available not earlier ) and we had to wait 30 minutes standing with bags outside the hotel, with the concrete risk to be late for our extra EU flight !!!

Stayed end of Feb during a business trip, greeted by the main entrance doors not working and the side door jammed. Security assisted with gaining access but not a great impression. The hotel card reader was not reading any of my cards even though I had just used them outside. I asked where the nearest bank was but the staff could not help apart from shrugging their shoulders. Another person had the same issue after me and it transpired the trainee receptionist had not got the experience to deal with the issues. The hotel was clean with decent rooms as you would expect at this level, the rest of my stay was pleasant with helpful staff.