Pengguna Tetamu
26 Mac 2024
We stayed in this hotel for two nights. I wanted to spend one more day in Madurai but after the horrible experience in this hotel we decided not to extend our stay. Service: Their service is very slow. You have to call them ***y times to get one single thing done. Most of their staff doesn’t seem to speak or even understand English properly. They keep replying you in their own language which doesn’t help either. On top it one of their receptionists (a lady) was very rude. Food: Their food is ultra expensive and some of the items beat the prices of 5-star hotels! Their portion size is so small that one full portion is not enough for even one person. At the given price the food is not even worth it. Rooms: Rooms are small and clumsy; windows are tiny and since they don’t have balcony it feels little claustrophobic inside the rooms. Beds are very uncomfortable. They contain thick spring mattress and because of that if you are not careful around the edge you might fall from it. They don’t provide you with even one bottle of mineral water on the pretext of not using plastic. The glass water bottles are neither sealed nor very clean. We had to buy our own water bottles from outside. Cleanliness: Rooms are okay but bathrooms are very disappointing. They don’t contain proper tiles and water takes forever to dry. Also, the basic safety features are missing such as handrails to prevent you from falling in case you slipped. Toiletries provided are very basic and some of the items which are provided by default, are not given until you ask for them. Parking: The parking in this hotel is a joke. You can park few cars inside the hotel boundary. For rest of the vehicles, they need to be parked outside on a broken road or in an open area that feels like a garbage dump. Staff Behaviour: The staff keeps asking you to give them 5-star ratings on internet and remind you the same at least 2-3 times daily. They also ask you to put their names in the review for personal benefits. Based on my own experience I won’t recommend this hotel no matter what their online ratings say.
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