Fergus Club Mallorca Waterpark

We got the holiday for a very reasonable price and so we were not expecting a high-end experience, so we adjusted our expectations accordingly. However we were pleasantly surprised and we thoroughly enjoyed our stay! It's a fabulous resort with the water slides and numerous pools being the obvious focal points and my 3 children made extensive use of all of them during our stay, as did my wife and I! The staff were always friendly and considerate. We asked them for assistance on several occasions with things like information on local attractions and they were always happy to help. The reception staff all spoke excellent English. There was a daily program of activities which featured things like water basketball, yoga / stretching, darts, quiz night and they were always fun, if sometimes a little disorganised! The breakfast buffet opens at 8.00 am which is a little late for an early riser like me so I found myself going out to a local cafe for my morning coffee, but I probably would have done that anyway as the coffee at the hotel as not very nice. The food however is fine. There is plenty of choice and lots of healthy options available. There is also a lot of junk food on offer, which is of course a standard requirement for British families with children! It is a 5 - 10 minute walk to the beach and you go past a lot of shops, bars, restaurants on the way. There is an entrance at the opposite end of the resort (opposite from the reception) which is closer to the beach, but it closes at 18.00. If you don't get back after that time you have to walk around to the other end of the resort to get in. It would be great if they could keep that beach entrance open until about 19.30! Various act are booked to perform on the outside stage every evening and the atmosphere is always good, with the all-inclusive bar serving right up to midnight! We saw some excellent entertainers performing for us during our1-week stay. We have previously been on somewhat more costly holidays with TUI and there is no denying that the Fergus Club Waterpark did not quite match up to some of the other resorts that we have stayed at, but for what we paid we were thoroughly delighted with our holiday!

The hotel itself is ok , food is terrible, service is ok , rooms are clean. Do not leave money around when you are not in your room . the other night I came back and I had 15 euro missing but I left it. I got back from the pool today and 20 was missing so the cleaners are taking my money.we didn’t end up eating in the hotel restaurant as the food is horrible if you come to this hotel expect no money after your room gets cleaned and expect to get food poisoning x😘

wow where do I start. This holiday by far must have been the absolute worst hotel I have stayed in. 4* is an absolute joke. The Jet2 reps in the hotel were inundated with complaints. My room The door did not close properly, and 2 complaints later this was looked at however I still needed to pack the door with towels wash night and was too small for the frame and the light that shone through was horrific. There was no bedding for the beds just bottom sheets The noise from the hotel bar (the only bar on an evening for all guests) into our room was unbearable (which was worse because of the door not being shut tight!) Twice I needed to request towels as room clean as was not completed and no new towels were in room.(there’s not any fans etc in bathroom so everything was sodding) My fridge in the room was so dirty and left My TV did not work. The Food & drink (When there was any!) I’ve spent £800+ eating tea out as a family in an All-Inclusive hotel as the buffet selection was horrific. We stayed begrudgingly for breakfast and dinner as could not afford anymore eating out and this is more issues detailed below The Popular food ran out daily (after say 1 hour of opening) and was told several times no more pasta, no more crepes and chicken etc. The kids really struggled. Even 1 full day there was no ice cream. Very few staff to approach in restaurants About 20% of the items of food were labelled as to what they are… this is a safety issue with people with allergies unless obvious you had to guess I was not allowed a coffee cup, or a wine glass as was not in ‘magnus’ I mean having a dirty plastic tumbler for a coffee and wine is not what u want when the actually had plastic tumblers Often the coffee machines were out of order. Drinks during the day at bars were mostly help self which is fine but often no plastic cups left do no drinks The food was repetitive the same every single day for breakfast and lunch… as I said before tried tea the first night and my god disgusting and hardly anything to choose Waterpark Miss sold age limit on Jet 2 as 1.2 metres for slides and was told for 50% of the holiday my kids could not go on slides as needed to be 18 years old…. only for halfway through this changed. Out of pocket again as booked the waterpark in Magaluf to compensate this let down for my kids. The Jet 2 reps were so busy onsite with complaints we were told head office that they were reviewing the hotel closely due to complaint levels? The hotel is like a hostel I’ve never experienced anything like it (4*) I’ve never stayed in a 2 star and can possibly imagine it being like this

After booking this with 3 weeks to go, and reading the awful reviews and also someone we know who came back ill from this hotel and told us how bad the hotel was, jet 2 were contacted and gave us a full refund. Although at first they refused. Safe to say we booked somewhere else

We’re do I start…we booked this hotel on the basis the hotel was having a full refurbishment for 2024 it looked lovely and thought it would be great for kids. Arrived at the hotel it looked ok not the best but was ok we checked in and was told to leave luggage and use the changing area down the block we got down and only the males was open so we used that. We went to the reception toilets which is the toilets for reception/bar/pool they were absolutely filthy I also have photos. We went along for some food and what I can only describe it as a cattle market or a zoo the buffet area was tiny unorganised and no food labels, travelling with my mam who’s gluten free was a issue. Now the amount of chicken nuggets available was mind blowing they even included them in the salad bar. You couldn’t put together a descent meal It was awful and smelt a worker hit my 3 year old in the head with a red hot tray and just continued on. We went back to the hotel complained to jet2 and point blank refused to stay there we were told to check in our rooms now and await there call to move on our way to the block (cell block) which you get no help on were your going it’s not clear it’s pot luck if you find it we went in and started walking down the corridor there was a work man there with no warning signs etc working on Eletric and my 3 year old daughter ran exited up the corridor and the work man started shouting live wire live wire but it was to late she was already within inches of the life wire and had she been a little bit taller I dread to think what could of happened to her. We have a photograph as evidence which I will upload once Jet2 resolve my complaints This hotel should not have opened as it’s not ready and the description is no we’re near close it’s had a lick of paint at the most If you like butlins you’ll love this place it’s like butlins on steroids! If you like a decent standard 4star hotel my advise would be to avoid this place at all cost If I could give 0 star I would

Hotel is advertised as a newly refurbished hotel. It isn’t. Food was not good at all which is very disappointing especially as we had paid for all inclusive package. We ended up eating out every night because of this. A lot of the lunch time food also seemed to be reheated for dinner. Pools were good for children although the water was freezing. Rooms wernt great- nowhere to hang anything in the bathroom. Also no bottled water in the room which you would usually expect. No kettle or iron either. Couldn’t check in the the room until 3.30pm which is annoying as we had paid extra to Jet2 for an early Morning flight. For the amount of money paid we will definitely not be returning.

DO NOT GO HERE IF YOU HAVE AN ALLERGY OR VEGAN/ VEGETARIAN! Shockingly bad, get passed from pillar to post noone understands. I have been given fish and meat as vegan and cheese in salad - I have dairy allergy! I checked with jet 2 prior and 3 emails to hotel prior to coming say they could cater us. 5th night- haven't managed to get a lounger as all gone by 6.30! Bar manager won't give you magnus drinks without black wristband, even though they were only 1st week they're turquoise now. magnus pool is green, water so low filters can't work.

DO NOT BOOK THIS HOTEL. Jet2 have updated their website time and time again. It’s no longer had a full refurbishment just a refresh. Looks nothing like artist impression! Complete health and safety hazard. Not labelling food for allergies, no air con, electrical wires hanging out. I was due to travel in august but had a full refund from Jet2 and booked elsewhere.

We booked this hotel quite last minute for May half term (still paid £4,400 so not cheap). We had a Magnus room/wristbands. Pros - Very central. Beach, shops, wider nightlife are all on the doorstep - Lots of the staff are lovely and helpful. - Lots of pools Cons - This hotel has not been refurbished to a high standard. It has had some paint slapped over the cracks and they have hoped for the best. - Rooms: —We had no main light in our room just some down lighters (some of which didn’t work). — The shower completely flooded the bathroom and had no storage/shelf. — There was no blackout curtains and the aircon temperature appeared to be locked/controlled by someone who wasn’t us. — We were told we’d have robes and slippers but didn’t. — We were supposed to get a PlayStation (turned up several days after we arrived) and had to ask about the key for the safe. We did have a kettle but no tea/coffee. - Food. We were able to use the Magnus restaurant for breakfast and dinner. The team clearly didn’t know how to use the oven as there was lots of things burnt on the outside and raw in the middle. One day this happened to be chicken. I flagged the chicken was uncooked and the server spoke to the chef. It wasn’t addressed though and several other families complained after us. Other food would sit warming - who wants to eat lukewarm sausages?! The main restaurant was like feeding time at the zoo. We went once but couldn’t face going back to the utter chaos. - Pools - these are great in size/depth but some days were filthy e.g. plasters and bottle tops on the bottom of the pool. We were there in half term too so unless we were up and reserving beds at 6am there was no loungers left. - Open times - breakfast does not open until 8am and the pool 10am. This was late for our family and our children were very antsy sat waiting. - Some staff liked to make you wait for service whilst they finished their private conversations. In summary, with some tweaks this place could be great. At the moment it feels like it’s trying to be a hotel for families but is doing the minimum (and what the 18-24 crowd might put up with).