Hotel berhampiran Lamadi Market, Magu

I had a relaxing stay at this hotel. The views are out of this world. Their breakfast buffet is top-tier and comprehensive with complimentary champagne. Their meals whether buffet or ala carte are fairly priced and so are their drinks. The staff at the restaurant are professional, welcoming, and very helpful whatever training they have undergone needs to be replicated across all the staff. The rooms all have a view of the lake and have a reasonably stocked minibar. The bed is large and you get a comfortable night's sleep. The rooms are spacious and have A.C. and the bathrooms are large and have all the toiletries you need. The hotel has a nightclub which is awesome. For the best experience visit in on Sunday, Saturday night works too. The Views! The Views! Well-manicured grounds, an infinity pool the list is endless. The only feedback I would like to give for purposes of service improvement is that; 1. On the day of check-in, the guy who took me to my room was not too keen on showing me around the room/ was too casual, and had a weird attitude which was unfortunate and unwelcoming. 2. A professional approach when verifying whether guests are residents when accessing resident-only areas is needed. I was being asked ”Who have you come to see here” - in an undermining tone by the staff at the pool as well as in the evenings when getting my key from the reception possibly because I was a solo lady traveler or didn't fit whatever pre-conceived model guest the staff had in their minds or are used to here. This was rather insulting and unwelcoming and I consistently made sure I carried my room key with me to avoid embarrassment. Solo lady travellers do exist and they should not be subjected to bias. 3. During my checkout one of the front desk personnel solicited a tip, it was masked in a lot of consistent incoherent jokes but was really solicitation, which made me so uncomfortable, I would have tipped anyway despite not having the best experience with the non-restaurant staff throughout my stay as I have stated. I found this to be unprofessional for a hotel of this caliber and as a guest, I felt pressurized/cornered. Overall, I would still visit again as the pros outweigh the cons and I really did enjoy my stay here and did not let the few unfortunate experiences overshadow my stay.

Extremely friendly staff and very respectful. Will go out of the way to help. Location is in the middle of the city and close to everything including airline offices. Breakfast is reasonable. The view of the lake Victoria is awesome. Not all rooms have this view so you must request for this view

No, no no, and again, no. For the price, we literally just sat in the dark from 6pm to 10 pm and went to bed. The food was fine, the rooms were fine and view/location were beautiful. But the infrastructure is falling apart (a *huge* tree branch laden with about 15 potted plants cracked and fell 3 metres from where we were standing - for no reason but age - we would have been severely injured should any of us be standing underneath). The power went out - that's not unusual - but there's no generator, no solar lights (eco lodge?) and not even a candle or lantern to get us back to our tent. The best part of the place was one person - the waiter - who moved heaven and earth to try to deal with the constant calamities - but where were the manager / reception? We tried to call them several times (no electricity means no wifi, by the way); we tried to call reception - she had gone home. Tried to call the manager - he *hung up the phone* on the waiter twice. Clearly didn't care at all. We were told on check-in that Agoda (our booking agent) was taking the money and not paying the property; and what were we going to do about that - we should have left then. Even, when seeing the horrid state of the road, all washed out in places, and quite dangerous - we should have turned around then. This place has lost whatever glow it once had. A final note? No eco centre should host a sad zoo with a few mal-treated 'local' animals like lions, zebra and camels (???). Heartbreaking and so so so sad for those animals.