Hotel berhampiran Ramapo River Access - Ramapo Reservation, Mahwah

I visited this courtyard Marriott partly for business and partly to attend an event with my sister. I called ahead of time to find out if they had smart TVs. And we were told that they did. We were going to leave my niece in the room to watch movies while we attended the event. When we checked in we were told that check-ins were going slow because their system was down. There was a long line. I was thinking it was the booking system. They did not say the Internet was down that everything was down. They said the booking system was down that was it. I had to unpack my stuff (and I have a lot because I’m a photographer/videographer) before I figured out myself that there was no internet. No streaming tv. And we ended up not going to the event because I didn’t want to leave my niece by herself with nothing to do. And the lady I spoke to about it was so rude. Most everyone I spoke to it were so rude to me. And making it seem like it’s just my tough luck that they don’t have internet because it’s out of their control. Which I understand it IS out of their control. But I should’ve been told ahead of time at check-in. This is how the conversation should’ve gone at check-in: ‘“ We’re sorry we just wanted to let you know the Internet is down we have no idea when it will be back up. It might not be back up tonight. We just want to let you know in case you needed to make other arrangements. ‘ . Then there would of been no problem at all. I could have found another hotel. As it was I didn’t get even an apology until the next day. That night it was just it might go up but we can’t guarantee anything. Very short and abrupt. The next day at least they apologized but I was strung along all day. The Internet never went back up all day. I tried to book another room but by that point since it was Saturday everything was sold out! I was stuck! In the evening people that I spoke to about it we were so rude again. So short with me. Didn’t offer me any kind of compensation. Nothing. And I don’t ever ask for compensation. But I was spending $200 a night. Which is a lot to not get internet and a lot to not get what were the most important parts for me. I wanted to go to My event and I wanted to be able to get a head start on my work week the next day (which required a good internet connection). Both were ruined because they couldn’t tell me about the internet before I checked in. And I am an ambassador level bonvoy member. I’m a super good customer for Marriott. I travel 70% of the year. I don’t think asking for a little communication was asking too much.

An apartment-like hotel contained kitchenwares including stoves, microwave oven, washing machine and utensils which are convenient for guests. Also, it’s closed to various supermarkets which are convenient for buying any commodities. An improvement area included the cleanliness of the room (as I could find small flies around the toilets in my first 3 days).

Hilton Inn Paramus was a wonderful experience. The exceptional service provided by the front desk staff stood out to me. The staff were incredibly friendly and welcoming, going above to ensure that all my needs were met. I would highly recommend this hotel to anyone looking for a comfortable and enjoyable stay, thanks to the super friendly front desk. The room smelled nice, was clean , and I had no issues.

Good!

房間有餐具 煮食爐 電冰箱 油煙機 微波爐 一應俱全；自己做飯還挺合適的； 前台服務也很好，有機會再來，特別不錯

We spent ten days here on our annual visit to our homeland. We have stayed on at least 5 yearly trips and have not been dissapointed. Great reduced rate for an extended stay. The rooms are quiet and the hotel is well situated right off the GSP and Route 17 next to a shopping center but way off to the side in a quiet area with little traffic. The breakfast is included and the gentleman and woman who runmit are great at thier job and justifiably proud of thier work. It is spotless, with a cauldren of fresh oatmeaL and many toppings. Fresh fruit, cereals, yogurt, juices eggs, bacon, ham etc are offered in many varieties and change on a daily basis. The breafast staff and cleaning staff operate at a high professional level here that is hard to find anymore. Other pluses are a great front end staff who accomodate changes in schedules cheerfully. The parking is free and safe and Rlute 17 has a great selection of businesses and bagel shops. You can get to the city easily by bus or rail easily.

Clean hotel with polite employees, parking spaces were enough and always guests can find one. Breakfast was hot and complete. Location of hotel was on highway so access to other places was good but guests need to travel with their cars.

設施：稍微有點老舊 衞生：比較乾淨 環境：整體比較安靜 服務：服務不錯

I stayed at this Holiday Inn in Haskell, NJ, in mid March because of its location and convenience to visit family and friends, as I have for years. This time though, I noticed a big change. It was very obvious that the hotel was feeding and housing a number of homeless people. Because I normally travel alone, I brought this to the attention of the front desk in addition to speaking with the manager. I was informed that he was not aware of this problem but he had cameras. I said he should watch his cameras then and he would clearly see what was going on. As I became more aware throughout my stay, I saw more evidence of this situation by the breakfast bar and throughout the hotel. Before leaving, I again told the front desk to please tell the “manager” that I am aware of what is going on and in order to make a few extra bucks, he is doing a disservice to his paying customers. I worry about my safety and the security at this hotel and I am uncomfortable in revisiting this Holiday Inn Express Haskell-Wayne area, as long as this continues. If you decide to stay there, please be observant and very aware of your surroundings because the hotel staff refused to address my concerns.