Nica Arquiza
26 Disember 2025
During our stay at Makati Palace Hotel from December 23 to 24, we were disappointed due to serious cleanliness issues. Upon entering the bathroom, there was a strong unpleasant odor, which we later found was coming from the shower curtain. It appeared unwashed and possibly not replaced after the previous guest. Despite this, I proceeded to shower and contacted housekeeping afterward to request a replacement.
Later that night, we discovered a blood stain on my child’s pillow. I have photographic evidence of this incident. At that point, I became deeply concerned about the hotel’s hygiene standards, as it seemed that room items may not have been properly cleaned or changed after prior use.
Feeling uncomfortable and disgusted, I requested a room transfer from room (514 to room 603) and informed staff that if the next room had similar issues, we would check out and move to another hotel. Fortunately, the replacement room was clean.
While the issue was resolved, the experience caused us distress, especially as we were traveling with a child. I hope management reviews housekeeping procedures to prevent this from happening again.
Terjemah
