Ulasan Mövenpick Hotel & Residence Hajar Tower Makkah

luar biasa

لا انصح التعامل معهم انا عميل معهم شكل دايم و في كل فروعهم حول العالم افشل فندق و ادارة الغرف مو نظيفه و السرير كان متكسر و تواصلت معى عبدالله الحربي مدير مناوب و تعامل جدا سيىء و ليسى محترم و يوم الثاني رحت للمدير احمد الحوساوي ولا قصر نقلنا الى جناح و اسف الشديد المكيف لا يشتغل و تواصلت معه و كان جدا غير مهتم و رحت له بالمكتب لاني م نمت نهائيًا و اضطريت اطلع من الفندق ب عز الصباح باختصار فلوسك بتروح خسارة لا راحه لا نظافه لا تعامل زين و بدال ما تحس بالراحه تحس بالكتمه و التعب و اعيد و اكرر لا انصح التعامل معهم و وفقكم الله الارضية كلها دم و وصاخه و غبار و موجوده بالصور جابو عامل يقول نص ساعه و يشتغل و للاسف م اشتغل الرجاء يرجعون المبلغ الي اخذوه

I like the hotel room and clean. Will come again and bring a family here.

Smooth check in and got upgraded to better view. Overall good stay. Nice view at level 32. Housekeeping is prompt

************* .. worth stayed . All hotel team r nice n helpful. D

Very clean dan nicely

I have booked 2 rooms under my name but the reception and duty managers made my stay uncomfortable for 6 hours for their mistakes. I requested them one day before arrival to have both rooms connected or at least the same floor. But no one cares about it and they have given me 1 room in one tower and another room in another tower which totally disappointed me and i have to request many times to change my room in the same tower or the same floor. No body was there to listen it looks like I was in a third class hotel where guests who have paid too much money don't have any value. After requesting many times to the duty managers my room was changed.

Very nice stay at movenpick just remind the check in time due to very hectic hotel, they got us late check in and must be wait for several hour to get our room ready.

Rubbish, wouldn’t recommend at all. The only staff that were nice and helpful were the cleaners. All other staff were useless. Wanted late check out but got fined 500 riyals instead. Our shower was broken and we had dirty water coming out the tap on several occasions. I paid nearly £1600 for 7 days and I wasted my money. Don’t bother!

Best quality

, EXCELLENT SERVICE, good location , easily can go HARAM . Food are delicious.

Location advantage Room Service was good and amazing Hotel room's were old if we choose classic rooms

Amazing hotel, entrance to haram via clock tower so super quick. The staff are super helpful and polite.

This stay offered a generally positive experience, but a few minor inconveniences detracted from it. While the cleanliness and amenities could have been better – particularly the malfunctioning hot plate – the staff addressed the booking issue efficiently when contacted. Despite these hiccups, the overall experience was pleasant. Here's a breakdown of the key points: Positives: Generally positive experience. Rooms were almost ready before Zuhur prayer and they checked us earlier before the actual timing. Negatives: Cleanliness and amenities could be improved (especially the non-functional hot plate). Booking issues arose as we booked two rooms but only one room was appearing when we reached there, but resolved promptly by contacting trip.com.