Pengguna Tetamu
28 September 2023
Overall I was disappointed with our stay, considering this is a 5 star hotel. Positives: - the concierge and reception staff were very helpful and couldn’t do enough for the guests. They really are an asset to the hotel. - the rooms were spotlessly cleaned every day, the housekeeping staff were fantastic - the view from the grounds was lovely - car hire from organised by the hotel was good value and very convenient Negatives: - our room had a view over the carpark and despite booking for a whole week, we weren’t treated to a better position. We weren’t even able to guarantee a double room ahead of arrival, despite enquiring about this. - the aircon was noisy and behind the thick curtains so was only effective with the curtains open at night - the restaurant staff did not offer good service. We had to chase them to take our order every time and were quite rude at times - breakfast was poor value and the terms were a little confusing. The sausages and bacon were poor quality and the scrambled eggs were rubbery - there is no bar, no atmosphere if you just want a drink before dinner - the pool area is tiny and offered no waiter service - the wifi was patchy - the tv was slow and there was no way to connect via Bluetooth or cast from phone - the room had no floor length mirror - travelling to and from Malaga was more arduous than I’d hoped. Walking is a chore after the first couple of times so involves taxis. Even the scooter / bike hire points were a long walk. - local cafes and restaurants in the very close by area weren’t great quality Next time we travel to Malaga we will undoubtedly stay elsewhere, I would definitely not return to this hotel.
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