Pengguna Tetamu
21 Julai 2022
I booked a room and did prepayment, when we arrived they said we're overbooked and took us to another street and gave us an appartement, when we refused they said take it or leave, first of all nobody speaks english and they ignored us badly, the appartement so dirty and not safe for girls at all. In the morning someone came to us and said we don't have room and if you want to leave feel free and we will rembourse you, after 4 days no refound has been done and when I asked they said we will not refound anything, and you can take voucher.... This staff they don't give any care to guests and seems don't like arabs at all, I don't recomment this propety and I will contact the ministry of tourisme to explain what happening to tourists in this hotel.
Terjemah