Hotel berhampiran Karakavak Yeni Cami, Malatya

I had a reservation for 2 nights on this hotel on 11-12 May. I was visiting my relatives after the earthquake and was arriving by a very late flight. Called the hotel beforehand and informed them on my late arrival and my request to make a late check in was confirmed by the reservations department. I corrected the reservation with the booking company as well. The plane was late even more due to delays in air traffic resulting in my arrival at the hotel at 03:00AM. The Front office manager informed me that my check in was due at 14:00PM and he has no information about my check in request. The dates, although confirmed by reservations department beforehand were misunderstood and there was no room available. The Front office person was without empathy and very very rude to me and my spouse. I corrected him on his approach but he did not offer any solution and continued arguing and being rude. I left the hotel at 3:30AM and cancelled the remaining days of my reservation online immediately after that. The people who are in the hospitality business MUST be hospitable, polite and emphatic. being rude to a customer is unacceptable. Will not prefer Mövenpick for my travels in the future.

Hôtel hyper bien placé à 2,5km du magnifique Nemrut Dag. Cela permet de profiter du coucher et du lever du soleil. Accueil très chaleureux et agréable de Hussein, le gérant qui est d’une grande gentillesse. Le repas du soir était simple et bon. Les chambres sont simples mais confortables et pratiques. Nous recommandons vivement cet hôtel pour toutes les raisons invoquées.

Arkadaşlarımızla ufak bir Seyehate çıktık ve nazar otel ile karşılaştık. Çok güzel butik bir otel ilgi alaka muhteşem odalar ferah geniş temizlik konusunda da çok iyilerdi. ayrıyeten İşletme sahibine ve çalışanlarına güler yüzlerinden ve anlayışları için çok teşekkür ediyoruz