Hotel Aurora

Super Service, schönes Hotel direkt am Strand

The only positive aspect of this property is its location, which, however, can easily be reached by bike from many other hotels in the area (the cycle path takes you directly into the city center in just a few minutes). Everything else was utterly disappointing. Despite having paid an extra €50 for early check-in, we were told upon arrival that the room was not ready. We were invited to have lunch instead, spending another €65 while waiting — and yet, at check-out, they still charged us for the early check-in that never actually happened. The room itself was never truly cleaned, not on the first day nor on the following ones. It was dirty from the start, and housekeeping merely folded the used towels and placed them on top of our clothes left on the armchair, without providing fresh linens or proper cleaning. The overall hygiene was appalling: a crusty remote control, human secretions in the shower, dust, dirt and trash under the bed, and even cockroaches. The property resembles a rundown barracks: filthy, with extremely poor-quality food. Every meal felt like a struggle — you had to chase the waiters to get refills, all while fending off other guests crowding around the buffet. Waiters would even remove your plate while you were still eating. To make matters worse, the place was infested with wasps. As someone allergic, it was extremely stressful to avoid a serious reaction, since they were present all over the dining room and terrace. Clearly, there is a nest nearby, but management does nothing about it. The reception staff were rude and unhelpful, especially the short-haired blonde manager and the night guard, who mocked us when we asked for a bottle of water in the evening — telling us they could not sell us one and that we should drink from the tap instead (with no minibar available in the room). All in all, this was without a doubt one of the worst hotel experiences we have ever had. The location itself is beautiful, but you can enjoy it just as easily from countless other hotels in the area, which actually provide proper service and cleanliness — unlike this filthy, poorly managed establishment

This is not a review for the hotel but their beach hogging. You cannot use the beach with your towel because it's full of hotel sunbeds, you also cannot rent a sunbed cause they are reserved for someone who doesn't rock up to the beach before noon... hotel does not own the beach and this is unacceptable!!! I wanted to rent the sunbed but 8 sunbeds were free but reserved... disgusting!!!!

Beach lounge chairs are for rent and not included in the high price already paid! Beach towels are also exchanged for a price. Less fruit options at breakfast, for example, bananas and peaches, seasonal fruit are not available this year. The price of the hotel is up but the offer is down. Sad. Any other place in the world has these things included in the hotel price.

Great place to disconnect. Overall great value vs quality

Friendly staff, clean rooms, good food,