ErikaSelvon
4 Mei 2024
The best thing about this resort was the kind and thoughtful staff. Special mention to Sammy, Collins, Kevin, Florence, Frederick, Josephat. The second best thing is that the landscaping is stunning - and the courtyard center pool is beautifully designed. My friend and I booked a junior suite for April back in January and were so looking forward to an elegant and idyllic experience. The room we were given looked nothing like the photos of the room we were promised, which boasted mahogany furniture and four-poster beds. Absurdly so, the mosquito nets in our room, suspended like curtains from the ceiling, stretched only 3/4 around the plain (poster-less) beds - and so we were eaten alive at night, even after covering ourselves in insect repellent and face nets. Upon checking in, we discovered that our shower drainage was clogged (flooding the bathroom and spilling into the bedroom) and our bathtub was nonfunctional (it was never checked despite our advance emails requesting a nice tub, which we were assured we would receive). We were given another similar room an hour later - with a working bathtub full of corrosive green buildup on the faucets. There were very few guests at this hotel during our stay. Due to this, management decided upon two terribly unfair changes, about which we were given no warning, neither when we booked nor when we arrived. The breakfast and dinner buffet (as beautifully pictured in the resort promotions) diminished each day until it was nonexistent. We were instead informed to order an entree from an extremely limited menu. It is understandable that food waste was being avoided, but this could have been more simply and fairly handled by having the same buffet selection though smaller quantity. Why would a hotel penalize paying guests when unable to fill more rooms? Why wouldn’t they just shut down altogether for the month? Surely, this hotel is making a fortune during the high season and should balance out costs. A bothersome family of hungry cats freely roamed the dining area and were never physically removed; they were relentless in their begging. And, as I read in other reviews, I can confirm that the flies at breakfast were unbearable; there were at least two dozen at our table every morning, landing on every bit of our food. The considerate staff continually lit citronella candles at our table, which would be extinguished moments later by the wind. I would suggest that breakfast be served in an enclosed air-conditioned space. Only two of the three resort pools were accessible. The spa was closed; it looked like a deserted ghost town. Our entire final day, there was no running water at the resort - neither in the guest rooms nor in the reception/general washrooms. It was clear that this was a cheap money-saving tactic by the management. This has been done before, as documented in reviews here. We were not able to shower off the salt and chlorine pool water - and were unable to flush the
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