Hotel berhampiran Ridgewood Plaza, Manatee County

I mean, I guess it was good for what it was. The bed was fine, the location was good because it was close to the highway and where i had to be in the morning. The staff was friendly and nice.

While this is an older hotel, (paint on paint) we found the location was great, on the water walk, great pool and hot tube. Staff could not be any more pleasant and accommodating. We used the suite with two adults and 3 children. Sofa bed not bad (its a sofa bed). two queen were comfortable. We loved it.

Clean, bright hotel with excellent front desk service. Shout out to Nate, in particular, for being so friendly and helpful. The room was spacious with a good size bathroom, couch, desk and partial water view. Bed was comfortable. Would have liked a few more TV channels but streaming was an option. Restaurants close by. Breakfast was included with the expected cereal, bagels, waffle, etc. Overall, a good stay.

My room was not cleaned the day before I departed

Very clean hotel, was very pleased with front desk lady Margaret, she was very friendly The lady at the breakfast bar during our stay there was very friendly every morning and always greeted us with a smile every morning, We noticed one morning at breakfast that she was laughing and teasing over a special juice blend she makes- it was nice to be around such friendly atmosphere The food was always fresh and hot Room was clean Enjoyed our stay allot Would recommend to anyone

Kemudahan dalaman bilik hotel lebih lama tetapi kemas. Lokasinya bagus, tetapi lalu lintas di bilik di sebelah jalan menyebabkan banyak bunyi. Kolam renang luaran dan bar di tingkat bawah mempunyai suasana yang bagus, tetapi agak bising

適合旅遊度假！推薦！

The location is perfect if you have any business or social event planned in Lakewood Ranch. I was attending a charity event at the golf and country club and the location is absolutely perfect. it was 20 minutes to the beach and downtown Sarasota and 10 mins to Lakewood Ranch Golf and Country Club. The rooms were nice and fairly updated.. The shower head could use an update, rainforest heads with separate sprayers would be nice. Instead, they have the cheap plastic spin adjustable head with low flow equipped. The beds were super firm, I prefer a more medium to soft bed and the pillows were ultra thin The plus side. the AC is one of the quietest I have ever had outside of high end hotels. So for quiet and sound sleeping, that is a plus. Also the room layout is fantastic with a nice couch and chair seating area and a central desk/ TV cabinet that you can see through. very nice room overall. Just need a softer bed and better shower head. Breakfast was OK. typical fare for this type of location. Only complaint there was the lack of bacon. Not a fan of chicken sausage patties. But overall a good breakfast and the staff kept everything filled as needed. Also, worth noting that the hotel sits right in the property of a huge shopping and dining plaza providing great breakfast, lunch and dinner opportunities and enough shopping to satisfy any wife.

This horrific experience occurred this past weekend, January 26-28. We were advised prior to our arrival at the Hilton Garden Inn by family who had checked in earlier that the hotel had NO hot water. On arrival late Friday afternoon, we asked about problem and was told that heater had been fixed and that water was being warmed and would be hot later that day. This turned out to be a complete lie! When we called the front desk the next morning at 730 am after finding only a cold shower, we were told that the heater had not been fixed but that plumbers had been called. We checked back to the front desk mid-morning and were told the plumbers were still coming but hadn't yet arrived. We checked back again early afternoon and was told the heater would not be fixed until two days later. Apparently parts weren't available until then! I asked for our rooms to be comp'd but was only offered a free buffet breakfast and a $50 one night discount. I told the front desk manager Rick Ring that was not adequate given that I was told on check in that the problem had been fixed and that front desk staff lied to me. Ring responded that $50 was the maximum discount he was authorized to provide. I asked Ring to speak with the general manager Catlin Naser who was off site but access was denied stating he wasn’t available. Hard to believe that the general manager couldn’t be contacted if there was a fire or worse! I asked without hot water how did they clean dishes, etc. used for breakfast which was to me a sort of a disgusting, unhealthy thought. I mentioned that I led a group of ten families who had stayed at the hotel before and would now would not return but that didn't matter. I am a frequent traveler. What I have encountered problems like this in the past, my rooms are always fully comp'd and alternate hotel, which is also covered by the hotel without the hot water, is offered for the stay. Feels like the owners of this Hilton Garden Inn are dishonest or have gone cheap and don't understand importance of good customer service. Or if they do value good customer service than there is a failure in the management and training of their employees. In any event, we with our ten rooms will not stay there again. We will seek reversal of charges through our credit card company. I will report the food health and safety question to Florida Health next week, when their call center will be available. With this review, we hope all will beware of this Inn until their management changes. Bad place and bad people. PS After posting this review, we witnessed another irate guest who “wanted his money back” which was refused by the front desk. He apparently had not been told at check that was no hot water. The shouting match went on for about fifteen minutes ending with the front desk threatening to call the Sarasota Police. With choices, why spend your money here? Honesty and integrity matter.

Kathleen was very nice, attentive and very helpful. I looked forward to seeing her every morning at breakfast. She wasn't afraid to talk to people and help people at breakfast. Everyone just stood around, didn't help or even talk to you. You could tell that Kathleen loved her job and what she does. The front desk staff was amazing (Maria). Thank you to all the staff who made our 7 day vacation amazing!! My husband and I will definitely return. I forgot to mention the availability to ride the bikes was a pleasant experience and all the shops, mall and stores was in walking distance.