Hotel berhampiran Bola do Eldorado, Manaus

Hotel é muito bem localizado e fica na região central de Manaus. Possuí uma boa estrutura e conta com um bom café da manhã. Fiquei 02 dias na acomodação, mas só reservei 01 pela Trip. O ponto negativo é no tocante ao primeiro dia, onde houve duas quedas de energia, durante a madrugada, deixando o quarto sem climatização. O calor de Manaus é terrível e a energia só voltou umas 02h depois. Pela estrutura do hotel, deveriam ter um bom gerador.

It can be a good experience here... with some luck. Stayed here twice and the experience was miles apart, even though I ordered the same kind of room -a triple with a window. Yes, not all rooms have windows. The first time, they gave me room 106, and it was pretty awful. Very run down. A/C blows over the bed, which is what I wanted to avoid by ordering a nicer room. Fortunately, with some manual rigging of the A/C unit, that problem was solved. Mattress was serviceable. But the main issue was the water. The shower ran at a trickle, and never hot. I need to get out of there by 7:00 for an Amazon tour, and their ad hoc fix was to let me use the shower the workers use. You can imagine the state that shower was in. Not ideal at all. Oh, and 7:00 is when breakfast starts. After being used to 6:00 start times in Brazil, I was disappointed I would not have breakfast. Fortuntely that worked out -my driver was late, and some things were already getting put out by 6:50. I will say, for the price of rooms here, it's a good breakfast, though heavy on carbs. All said and done, the manager was very apologetic about the hot water situation, and offered me free lunch or dinner. Lunch/dinner also seems to be a buffet, with middle class Brazilians always holding parties there, it seems. That said, I declined, asking instead for a late checkout the next time I stayed (after my tour), for 1:30 pm. That was done, and they gave me a much better room -202. This one is borderline classy, with a faded elegance, 3 large windows, and most importantly working HOT WATER! Too bad the safe didn't work. Nor did the second safe they brought up. It's OK, nothing was stolen, but these are things that a hotel with its act together should be able to manage. Oh... and about that 1:30 PM late checkout... I did get it, but not before I was awoken at 1:30 in the middle of the NIGHT, by a member of the staff who mistakenly thought I asked to check out at 1:30 in the morning!! See, this is what I mean about ”good luck.” It can be a nice place if they run a tighter ship.

Efetuamos a reserva da hospedagem com base nas fotografias divulgadas. Realmente parecia se tratar de um hotel 4 estrelas, como anunciado. Chegando ao hotel, notamos um odor desagradável na recepção. Para atender aos 11 andares de quartos, havia apenas um elevador operante, este pequeno e com odor extremamente desagradável. A preocupação com a pandemia de Covid-19 inexiste. Vários funcionários não usavam máscara, bem como muitos dispenseres de álcool gel encontravam-se vazios. O primeiro quarto que nos foi disponibilizado apresentava aspecto decadente. Colchão desconfortável, roupas de cama rasgadas, limpeza deficitária (incluindo um carrapato no lençol), além do ruído ser bastante desconfortável. Feita a reclamação nos reacomodaram em um segundo quarto. Este era ainda pior. Encontramos aranhas, formigas, uma latinha de cerveja no banheiro e o colchão era extremamente desconfortável. Feita uma nova reclamação, fomos reacomodados para um terceiro quarto, este era um pouco melhor e foi possível prosseguir a estadia. No último dia da viagem, a fechadura eletrônica apresentou problemas e a equipe do hotel levou cerca de uma hora para realizar o reparo. Vale ainda destacar a baixa qualidade do café da manhã. Pelas fotos no site de reserva parecia ser uma refeição completa, no entanto, haviam apenas algumas opções de pratos quentes, um ou dois tipos de bolo, café, suco e apenas um tipo de pão. Tudo limitado, se acabasse, acabou… Para finalizar, destacamos ainda a falta de cortesia do staff durante as solicitações e atendimentos.

After the drought in the Amazon cut our 9 day camping tour short, we found Mural Living as a last minute accommodation for a shower, wi-fi, and air conditioning. Over the next few days, it became our home as we scrambled to find another tour operator. The hotel is centrally located, clean, and feels like home. We loved the hot showers, the quick service requests, all the kindness shown when communicating with me in my awful Portuguese, and the general low key vibe of the place. We ended up staying 3 nights, each morning coming down and asking to stay another night but keeping the same room. They so kindly obliged. I'm a huge fan of this hotel and whole-heartedly recommend it for others. It'll feel like a home away from home.

Ótima estadia, hotel bem limpo e confortável! Localização privilegiada próximo ao porto da Ceasa. Funcionários educados e prestativos.

Pratos típicos locais; Boa representação da cultura local; Atendimento personalizado; Funcionários qualificados. Piscina excelente; Quartos confortáveis; Boa climatização; Excelente área de lazer; Boa paisagens.

It’s a nice hotel. Closed to the airport. Very nice staff and breakfast