BestRest Inn & Suites Manchester

On the positive side: the beds were comfortable, the TV worked, it was quiet, the AC worked, the ice cube maker in the hall worked, and they had good water pressure. However, there are a lot of problems with this hotel: - either they have a bad computer system, or nobody knows how to use it. They had problems when I made the reservation, when I checked in, and when I checked out. - We had 4 people in 3 rooms. Nobody could get the WIFI to work. - There was one bottle of foam hand soap for the bathroom. It didn't work well for a shower. - the pool was closed "until further notice." the "breakfast" was bad...some stale Long Johns and cinnamon rolls, some cheap white bread for toast, a couple of dry cereals, and 1 bagel. The refrigerator had 2 home-size packages of cream cheese and 1 of margarine. No butter or peanut butter. The refrigerator also had a quart of whole milk and some orange juice. Coffee was good. The waffle maker was working, but there was no waffle batter. So, no hot food. This wasn't an inexpensive hotel, for a small Iowa town. We will probably never have another occasion to stay in Manchester, IA. But, if we do, we'll try someplace else.

My wife and I were on a road trip and needed a place to rest for the night after a long day driving. We took a room at the Best Rest Inn. The rate was low. The front desk staff were very friendly and helpful. They were sisters and their family, it seems, had recently taken over management of the motel. It was obvious that the previous management had let things go and it was also obvious that the new management was working to bring things up to par. Our room was large, the bed comfortable, the hotel very quiet overnight, and we hit the road refreshed the following day after wishing the new management well in their efforts to turn things around.

First they put us in a room that was already occupied. Then they put us in a room that was so hot - the A/C was not working. The young man at the front desk said it was only his 3rd day there and the manager left him alone. We decided to leave and go to another hotel, but he said he could not refund our money, his manager would have to help with that. We've contacted the hotel numerous times and were told we had to email our request for a refund, which we did. No one is responding to the email, and we still have not received our money back.