Hotel berhampiran La Madelon, Mancy

My wife and I enjoyed a lovely quiet springtime break in this jewel of a property just five or ten minutes from Epernay. First the lovely buildings superlatively furnished with pretty, well appointed rooms of course with en-suite baths and walk-in showers. Beautiful grounds with lovely shrubs and gardens with, at the time of year we visited pretty rough law lawns great for wild life. The elegant dining room with wonderful silver service and a super menu. If there is one very minor criticism, the menu is rather narrow for four nights, but that is nitpicking as the offering is beautifully cooked and presented. The wine list is magnificent with the first twenty five or so pages devoted to a wonderful array of Champagnes from minor to major houses. Finally, the staff, they are superb, attentive, professional and oh so friendly, and when it counts, so knowledgeable!

La chambre est propre avec un confort relatif, le petit déjeuner est très bien. Par contre il y a une diversité dans la clientèle étonnante.

AVOID Don't stay in this hotel if: you like your room dark, your beds not creaky, but most of all if you would like your hotel to take responsibility for other guests being able to enter your room during the night. Around 2:30 PM we were woken up by another (drunk) guest in our room, who was accompanied by a group of friends outside. My wife was terrified. Safe to say we did not sleep much after that. The next day we took this up with the reception, where security footage showed that the door opened by itself in the early hours of the night. The door had been closed properly and locked. The hotel proceeded to do their very best to put the blame for this occurrence on us and on the guest entering our room in the middle of the night, even when it turned out the door-closing mechanism was faulty as it was not screwed onto the door. The hotel manager even tried to downplay the fact that the door-closing mechanism was faulty to us. Then, the email address they provided to us to escalate our complaint bounced (yes, we double-checked the spelling). As a result, we've lost all trust in this hotel, and we'd not be surprised if they try to blame us again for the door opening by itself due to a faulty door-closing mechanism in the middle of the night in a response below. At least none of our things were taken and my wife wasn't alone in the room. It could have been much worse than a few lost hours of sleep. We will never stay in any Vacancéole property ever again. We'd recommend you to do the same.

Some of the reviews put me off staying here so I was tempted to book the Ibis again, however I changed my mind and booked. The room was far better than the Ibis, much more space, clean, serviced well, couldn’t fault it really, and close to our favourite bar. A few strange reception staff, one very young girl who looked us up & down & stared all the time and then the older reception guy of an evening who did his job (which I couldn’t really fault but he wasn’t interested in us). I’d stay again, great position and quiet.

Just about 150m from the main champagne house street, this charming little hotel was the perfect place for my lady friend and I to lay out heads after a day of walking the city of Épernay. Overall the Hotel was nice, but I really did not like the fact that they are not staffed all the time and check in doesn't even begin until 1700, I have never seen that as a matter of fact. 1500, I can understand but 1700 is ridiculous. The room that was given was nice overall, a tad small but still acceptable. Also if anyone is in the hall you can hear each word they say clearly so they should work on the soundproofing. But overall I would stay here again.

This is a beautiful boutique hotel. It has been beautifully restored whilst keeping the original features. Great location within walking distance to all of the champagne houses & restaurants. Christelle was so lovely & very helpful. Would 100% recommend & stay again.