Sheraton Manila Bay

Sheraton Manila Bay Reviews

Sheraton Manila Bay

M. Adriatico, corner Gen. Malvar St, Malate, City of Manila, Metro Manila, 1004, PhilippinesView Hotel Details
Sheraton Manila Bay
Sheraton Manila BaySheraton Manila BaySheraton Manila Bay
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Sheraton Manila Bay Guest Reviews

4.5/5
Great
157 review
Verified reviews
Location4.3
Amenities4.4
Service4.5
Cleanliness4.7
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All reviews(157)
Positive reviews(154)
Reviews with photos/video(45)
Friendly staff(44)
Awesome stay(36)
Delicious breakfast(28)
Clean and tidy(19)
Awesome rooms(18)
Near shopping area(9)
Delicious buffet(7)
Convenient for shopping(7)
Negative reviews(3)
Guest User
Executive King Room
Stayed in Jan 2025
Business travelers
28 review
4.0/5
Very Good
Posted on Feb 17, 2025
First time to stay at this hotel since it is no longer the Pan Pacific. Generally the hotel is much brighter. The food has improved significantly and the lobby bar is cosy. Some downsides. Front desk were not helpful in encouraging me to book again as they said my partner could not check in before me if her name was not on the reservation. As we are aware Trip.com only allows for one name on the reservation. So they lost the business to a competitor. On a note of more concern. My laundry was handled atrociously. I believe it has been washed but certainly not ironed. Absolutely unwearable. All else fine.
LucasLaiLiao
Deluxe King Room
Stayed in Jun 2024
Couples
2 review
3.2/5
Posted on Aug 13, 2024
1. Service: While the staff were diligent, I noticed that fulfilling requests often took longer than expected and sometimes required multiple staff members to complete a single task. This inconsistency, while not overly disruptive, did affect the smoothness of my stay. 2. Birthday Celebration: I requested a birthday celebration, but the offerings were limited to a balloon and a towel shaped like a cake, which didn’t meet my expectations. In my experience, other 5-star hotels usually provide a complimentary cake without needing to ask, especially my actual birthday is during my one week stay. I only received a cake after making a direct request. 3. Amenities: I was disappointed that the room did not include a coffee machine for coffee capsules. This is a standard amenity in many 5-star hotels. 4. Highlight Service: One positive note was that the hotel accommodated my request to reheat squid ink rice from an outside restaurant (see pic for reference)
Response from Property: Dear Guest, Thank you for your valuable feedback. We look forward to welcoming you back again in the nearest future. Best regards, Jake Mauricio Front Office Manager
ayutrip
Deluxe King Room
Stayed in Jun 2024
Couples
22 review
5.0/5
Outstanding
Posted on Jul 20, 2024
It was very convenient to walk to the mall for dining and shopping. Breakfast was delicious with a wide variety of items.
Traveler Dee World
Deluxe King Room
Stayed in Jun 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Sep 11, 2024
Amazing food, Amazing room I was relaxed. I so love it the most.
Response from Property: Dear Guest,We’re glad you enjoyed your experience at [outlet]. Thank you for your valuable feedback and we look forward to welcoming you back again in the near future.Best regards,Jake MauricioFront Office Manager
Guest User
Deluxe King Room
Stayed in Sep 2024
Business travelers
14 review
4.7/5
Amazing
Posted on Nov 1, 2024
The break fast ambience and arrangement was so nice. I appreciate overall. The staff in reception is to be more polite.
KelvinK
Deluxe Twin Room
Stayed in Aug 2024
Business travelers
20 review
4.7/5
Amazing
Posted on Sep 28, 2024
Located on a street that heavily populated with korean and japanese food, you will need to walk a bit to reach other choice 5-10mins, few mins to robinson mall and mcdonald’s is a plus for me
MrGrey23
Deluxe King Room
Stayed in May 2024
Family
6 review
4.5/5
Great
Posted on Jun 23, 2024
The service is the best and excellent room
John Charles
Deluxe King Room
Stayed in Jan 2024
Travel with friends
45 review
4.5/5
Great
Posted on Feb 27, 2024
This manila bay hotel goes out of its way to ensure guest satisfaction. They always treat you like a close member of the Sheraton family. There service is above standard and their hospitality well above par. Dont miss out and see for yourself how this particular hotel stands out from the others from food to beverage to baggage handling.
Greg - 格格
Executive King Room
Stayed in Jan 2024
Solo travelers
20 review
4.5/5
Great
Posted on Feb 17, 2024
I had a great stay at the Sheraton. Super friendly staff, and so incredibly helpful!! Especially Leen and Amil who went above and beyond to assist me when I had issues with my bank, I can’t thank them enough! Comfortable and relaxing pool as well as a nice exercise room that had a great view. Only went 4/5 on amenities because here on trip is says they have a spa, but actually they don’t and just recommend outside services. Overall was a great stay 👍🏼
ONG Jesslyn
Deluxe Twin Room
Stayed in Jan 2024
Family
15 review
5.0/5
Outstanding
Posted on Mar 14, 2024
This is our family trip for Chinese new year. First time to Manila and this hotel made exceptional service. Cafe serves great coffee (espresso with cocoa) and cakes we tried while waiting for check-in. There even have an indoor basketball court beside cafe you can view from hotel entrance. Great spread international buffet breakfast which they change menu eg noodles and sushi. Will be back to stay in this hotel..
Guest User
Deluxe King Room
Stayed in Jun 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jul 12, 2024
This hotel has excellent breakfast buffet and location, room cleanness , service swimming pool were great!
Angel Milev
Deluxe Twin Room
Stayed in Oct 2023
Family
8 review
4.7/5
Amazing
Posted on Nov 28, 2023
Very well managed hotel. The staff is super polite and well trained. Facilities are well maintained. Food and beverages are of a high quality and delicious. The pool is very well maintained as well. Worths to stay! The only drawback- the surrounding area/neighborhood is not very nice. It was a little bit of surprise such a high standard hotel to be found in this part of the district- guess the are has declined in the recent years.
6/13
Ruby Lin 0728
Deluxe King Room
Stayed in Oct 2023
Business travelers
41 review
4.7/5
Amazing
Posted on Nov 23, 2023
some noises heard during stay in the room, from both right hand and left hand side of my room. Polite hotel service staff and decent breakfast served. More different types of fruits are highly expected for my stay next time.
Siddharth Chatterjee
Deluxe King Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 25, 2024
Stay at Hotel was excellent. There was a nearby Mall with multiple food outlets , so have decent options to try. The hotel facilities are quite good, very clean and good hospitality. Will come again
Anonymous User
Deluxe King Room
Stayed in Sep 2023
Business travelers
77 review
4.7/5
Amazing
Posted on Oct 30, 2023
Everything is just good and I feel welcomed during the stay