Hotel terbaik di Manila

During my recent 3-day, 2-night stay at Swiss-Belhotel Blulane in Manila, the overall experience left much to be desired. While the hotel had potential, the importance of providing quality service to guests seemed inconsistent. Firstly, there was a noticeable discrepancy in the service provided by the on-the-job trainees. While some displayed genuine warmth and eagerness to assist, others seemed hesitant, particularly when they perceived that a guest might not offer a tip. This attitude detracted from the overall guest experience and contradicted the essence of hospitality, which should prioritize genuine care and assistance regardless of gratuity. Additionally, the functionality of the elevators was a significant inconvenience. With only one elevator in operation, guests frequently experienced delays and overcrowding, resulting in frustration and inconvenience. This issue significantly impacted the efficiency of guest movement within the hotel and should be addressed promptly to enhance overall satisfaction. In conclusion, while this hotel in Manila has potential, there are notable areas for improvement, particularly in ensuring consistent and genuine guest service and addressing operational inefficiencies such as elevator functionality. By instilling in all staff members, including trainees, a genuine commitment to hospitality and service excellence, the hotel can elevate the overall guest experience and distinguish itself as a premier destination for travelers.

Stayed on this hotel for one night and we love it. Loved the breakfast buffet so much. I suggest arriving early in the hotel for check-in as there is long lines and it takes us almost 2hrs before we can get to our room even though this is a reserved booking but all in all smooth stay no problems encountered aside from the check-in. It's also good that there are not so much restrictions for example we can go out of the hotel at night or bring outside foods.

Always our hotel of choice when going to Manila. Located at the Newport City just across Ninoy Aquino International Airport Terminal 3. With various resto around the area. Resorts World Hotels and ****** is also nearby. Will surely book again next time. Very accommodating staff and accessible location. The front desk allowed us to check in early with room facing the airport.

We are located on the 6th floor and the front of us is under construction. But it's ok. We enjoyed our stay even though the aircon kept on turning off. The remote of the tv does not function ,we use the button at the back of the tv to change channels and volume up and down. It is near SM Moa, there is a jollibee and 7/11 at the side of the hotel. Walking distance to Baclaran church. So far it's been a good stay.

The place is pretty clean. Tha staffs and are very approachable and accommodating. I genuinely enjoyed my stay there.

There are not enough words to describe the excellence that this hotel offers its guests! From the moment you walk in, you feel so welcome, specially at the lobby lounge bar special mentioned to Dome he welcomed us with genuine smile he is the one assist on us during that night, He did a good job from suggesting the food and also thier drinks from their bartender Arjo everything is perfect, It was very comfortable and convenient. Perfect for our time for relaxation and with some business in the process. It was at the center of everything. We will definitely return.

The hotel has a very nice location in Makati, surrounded by many very good restaurants and cafes, is very quite at night so you can get a good night of sleep, the staff is very friendly and helpful with anything I asked from them! Room is very spacious and most important very clean! Is definitely worth booking with them if planning to stay in the city for few days. About makati is a very safe area and is also easy to get from there to Intramuros or binondo, taxi or grab would be between 300 and 400 peso. You are on a walking distance (15 minutes or less) from Poblacion which is the club and bar area. Highly recommend this place!

The hotel is quite old yet cleanliness and standard is maintained. Buffet breakfast is pretty good. All the staffs are hospitable and accommodating.

The hotel has good clean rooms. The staff are friendly and helpful. There is a conveinence Seven 11 shop located within the premise. There is no Restaurant but there are great restaurants within walking distances in the neighbourhood. Safety is guaranteed. Good for both long term and short stay.

I stayed here for one night because I had a USEM interview the next day. The hotel was close to the embassy, which made it convenient for me to get there on time. The hotel was decent, but our room looked outdated, the windows were dirty from the outside, and the light near the door flickered when we turned it off. We didn't report these issues because we were already settled in when we noticed them. The bed was smaller than a typical queen size bed. There was also a large empty space next to the bed, which made me wonder if there used to be a sofa there that was removed for some reason. Overall, the stay was acceptable, but I think there are better options for hotels that offer more value for money than this one.