Motel di Manila

We recently stayed here and celebrated our Birthday and Wedding Anniversary and had an exceptional experience. The staff was incredibly friendly and polite, going above and beyond to ensure our comfort. From the warm welcome at check-in to the attentive service throughout our stay, their professionalism was outstanding. We truly appreciate Mr. Jason (pool area attendant) for taking care of us and offering drinks even though we were the only ones at the pool at that time. We also commend Ms. Marivic and her team, especially their dining area supervisor, for serving our food. Special mention to Ms. Sheila, who serenaded us during dinner. The rooms were luxurious, well-maintained, and offered stunning views. Every interaction with the staff left a positive impression, making our stay truly enjoyable. I highly recommend this hotel for its top-notch service and welcoming atmosphere.

The hotel is quite old yet cleanliness and standard is maintained. Buffet breakfast is pretty good. All the staffs are hospitable and accommodating.

During my recent 3-day, 2-night stay at Swiss-Belhotel Blulane in Manila, the overall experience left much to be desired. While the hotel had potential, the importance of providing quality service to guests seemed inconsistent. Firstly, there was a noticeable discrepancy in the service provided by the on-the-job trainees. While some displayed genuine warmth and eagerness to assist, others seemed hesitant, particularly when they perceived that a guest might not offer a tip. This attitude detracted from the overall guest experience and contradicted the essence of hospitality, which should prioritize genuine care and assistance regardless of gratuity. Additionally, the functionality of the elevators was a significant inconvenience. With only one elevator in operation, guests frequently experienced delays and overcrowding, resulting in frustration and inconvenience. This issue significantly impacted the efficiency of guest movement within the hotel and should be addressed promptly to enhance overall satisfaction. In conclusion, while this hotel in Manila has potential, there are notable areas for improvement, particularly in ensuring consistent and genuine guest service and addressing operational inefficiencies such as elevator functionality. By instilling in all staff members, including trainees, a genuine commitment to hospitality and service excellence, the hotel can elevate the overall guest experience and distinguish itself as a premier destination for travelers.

Very very very niceeeeeeeeeeee amazinggggggg Like it toooo much ans want to stay again and again

Location wise, super accessible to restaurants. Near a church and near to nearby tourist spot. The room is bigger than usual. There's a workspace where you can do your work properly. The comfort room is also big which I like since the bathtub is separate from the shower.

We had a great time. Sogo is a very nice chain of hotels and the Malate is one of their best. Their motto is correct. It is clean & very good. The food is wonderful, The place is very efficient and the people are very cool. A few things went wrong with our travel and plans but Dennis, Jocelyn & Joanna went above and beyond to help us work things out smoothly

The hotel service is superb. No problem there. Swimming pool is a joke. It's not even inside the hotel. It's next to the stage and appears to have been the old place where they held their sea lions. Ginawang pool lng. The rooms are average. Biggest problem is that it hasn't decided if it's a room for kids and family or a honeymoon suite. The shower even when the door is closed leaks a lot of water so the entire bathroom is wet. The most disappointing is the actual Ocean Park. Limited animals and attractions. The show itself is limited to birds and 2 sea lions who do a few tricks for snacks. OK naman un show but the mere fact that they let their audience burn in the hot summer sun for 30min and the show is merely that is severely disappointing. They can't even pay for a good tent cover.

The environment is beautiful, the location is good, the transportation is convenient, the rooms are comfortable and hygienic, and the service staff are very enthusiastic and willing to provide all kinds of help. The facilities are very user-friendly, the network signal is good, and the scenery outside the window is beautiful. Good value for money, will stay again next time

It is indeed a lucky hotel. Lots of people on FB recommended this hotel and so we did stayed here. Accessible to USEM. Near to the foot bridge. They don't have free dental kit but it's okay. Staff from guards to front desk to maintenance are very friendly & helpful. Thank you.

The receptionist who assisted me during check in was very friendly and accommodating. I appreciate the upgrade to my room that I didn't expect. All of the staff are nice. The breakfast buffet is also good. There's a minibar inside the room and the price for the items are reasonable. Really enjoyed my stay. I highly recommend this place.