Hotel Perniagaan di Mannheim

A Grave Disappointment at Leonardo Hotel Mannheim City Center... Having made reservations for a suite at the Leonardo Hotel Mannheim City Center for our stay from April 5th to April 7th, 2024, we were looking forward to a serene weekend break. Our booking was made on January 5th, 2024, ensuring that we planned well in advance for what was supposed to be a relaxing retreat. Imagine our astonishment when, merely a week before our arrival, we were bluntly notified that no rooms were available. This abrupt notice came as a complete surprise, especially considering our early reservation and the clear communications we had with the hotel subsequently. The hotel's sheer lack of initiative in offering us any alternative or solution was thoroughly disheartening. Our booking was summarily cancelled just days ahead of our intended visit, without any prior consultation or effort to accommodate us in any way. Though they stated there would be no extra charges due to the cancellation, this scant consolation does nothing to alleviate the profound inconvenience and utter lack of professionalism we encountered. I am profoundly disappointed by this experience. The absence of service was not just poor; it was completely lacking. This incident has entirely deterred me from considering a future stay at the Leonardo Hotel Mannheim City Center, and I strongly advise potential guests to reconsider their options. The failure to demonstrate any form of empathy, understanding, or competence in customer service throughout this ordeal was not just surprising; it was unacceptable. Sadly, it is clear that this establishment does not value its guests or their experiences.

We came two hours early. In all hotels we were when a guest arrive, the try to finish its room earlier. Not in this hotel. The check in starts at 15:00 to all guests. Hotel management prefers to se me sleep on a couch in the lobby and not resting in their room. So we will wait patiently untill 15:00, and then wait in the line to get our key. Room is OK. No ventilation in bathroom. Coffee machine - really disgusting. We did not try. Location: Perfect for our personal needs Parking: Public parking with a direct connection to the hotel. We were told the price per day is 12 EUR. We stayed less but paid more. 20 EUR. Never mind. General look: Decorated. Nice. Next time in Mannheim: not at this hotel. Date of stay: June 2023