The Sebel Pinnacle Valley

Upon checking out, the staff charged the cost price room rate to *******, where Trip.com sourced this booking from, to my credit card on file despite that I have made full payment for 2 nights. Accor is the operator for this property and seems like they are rather unprofessional. Instead of cancelling the transaction, they did a refund that obviously will cost me exchange rates differences. I had to spend time on my holiday to reach out to Trip.com, my credit card bank and go back to the property after my day trip to confirmed that the reception at this chalet made a mistake to charge the amount to my credit card instead of the credit card for *******. In the end, despite doing a refund, I incurred about SGD$18 losses due to exchange rates and both the property operator, Accor and Trip.com is not resolving this issue. Prepay at your own risk. I was charged SGD$1,040 for this and Accor was charging AUD$994.90 to ******* for 2 nights stay. It is about $110 profit for Trip.com and/or ******* and issue is not resolved.

This rural retreat is located in a picturesque setting with well manicured grounds. The chalet was well appointed and modern. We enjoyed the restaurant and bar and the vistas from the deck with views of the wildlife made for an enjoyable and relaxing afternoon setting for some beverages. The pool is clean and has beautiful native landscaping that made it perfect for enjoying the afternoon sun. The staff were warm and friendly and made for a very pleasant stay. The Easter eggs awaiting us was a pleasant surprise. The location was convenient to explore Mansfield and Mount Buller.

We stayed here for 2 nights this past weekend. We were gifted the accomodation for our 30th Anniverary. We had room 209 and it had a lovely balcony which we used. We listened to the kookaburras at dusk laughing and it was just so nice to listen to. We had dinner both nights at the peaks restaurant which did not disappoint. We also had breakfast and there was plenty of cold/hot choices.The room was lovely and quiet and the bed was very comfortable. The food at the restaurant was very nice and sitting out on the balcony watching the Roos and deer was peaceful. We enjoyed happy hour one night and that was also lovely. The staff were very pleasant and easy going and nothing was a problem not that we had any. The wildlife nearby is also pleasant to watch. I definately would stay again…

This is a beautiful, spacious resort with lovely views and kangaroos everywhere. Our room was quiet, comfortable and generous. We loved the open fires in the dining and sitting rooms. Both breakfast and dinner were delicious in a lovely setting with amazing views. The staff were friendly, attentive and keen to make sure you had a lovely stay. Thank you

Beautifully appointed property, huge open grounds very well maintained. Trees lining the driveway to the main resort reception, very welcoming. Open fire in main house next to the restaurant “Peaks”. Eating in the restaurant for breakfast and dinners. Food was delicious although option to cook in the apartment’s full kitchen. But with our Accor Advantage Plus membership received discounts on all food. Happy Hour 5-6pm in the main lounge with the fire burning on a winters night, Wow! We had 2 x 1 bed apartments on the same level, one with balcony. Large windows looking out on to the putt putt gold and swimming pool. Aircon in all rooms worked well. Recently renovated the rooms were sparklingly clean and inviting. The staff were wonderful, very friendly and obviously enjoying their job. On site ski hire so convenient and also competitively priced along with guest discount was a bonus. With skiing an expensive sport this was well received. Large games room with pool tables, table tennis and pinball machines kept the kids busy whilst catching up on a book. Tennis court and volleyball court, so much to do here. The Sebel Pinnacle Valley Resort exceeded our expectations, we’ll be back!

We held our fly-fishing retreat here for cancer patients (Mending Casts) and Nicolette could not have been more helpful. Nothing was to much trouble, things were easily shuffled around when needed, the rooms were lovely, the restaurants and their staff were always happy and helpful, and the facilities had everything and more that we needed (except a lift between floors at the accommodation site). We’ll be back. Thanks Nicolette and Dushy

10/10 we couldn’t recommend the sebel any higher! Most amazing staff and venue- they went above and beyond for us! The property, reception room and accomodation is stunning! We had the most beautiful stress free experience, with staff accomodating us both before during and after our wedding. From the beautiful stables being entirely set up and prepared for our ceremony, to our glasses being filled with our favourite bev’s. The bar tenders were amazing-thanks team for having a cheeky groove with us! And a big special mention to Niki and Alana for running our day. We couldn’t have imagined a more beautiful place to celebrate our love!! And the food is DIVINE 😍

Had a great time at Pinnacle Valley Resort Our Apartment was warm and comfortable With everything we could possibly need Bed was comfortable and great pillows Scenery is amazing We’ve never seen so many kangaroos

Beautiful view, great customer service , on-site restaurant makes life a lot easier , otherwise Mansfield is just 20min drive away. Property in great condition. Very happy will come back.