Tulemar Resort

Everything was perfect ! The customer service was top notch !!! We saw so many animals, got lucky with some amazing weather and enjoyed it all from the patio of our villa ! Our concierge Laura was so helpful and got us around the city for some wonderful meals with zero issues . Thank you Tulemar for an amazing family vacation!

We picked this resort because we had heard really great things about it. I'd love to give it a 5, but there were a couple of issues during our stay. Firts of all, I feel like the website describing the Casa de La Flores was misleading. There is an upstairs and a downstairs and they use the word enclosed staircase to connect the two levels. This is not true. My kids' bedroom downstairs was connected by a stairwell to a door to our room, but the stairs could be reached by anyone walking by (more on that later). The only way to lock the door was from the outside. So they had to have a key to get out or we had to have a key to get in. Then when they walked up the steps, there was another door that locked. But none of the keys provided to us worked for them to unlock. My husband ended up staying downstairs in the 2 double beds with 1 kid and I stayed upstairs with the 2 others so we could lock all the doors. Upon arrival, we dropped our stuff off in the room and everyone but me went for a walk. I was upstairs the entire time. When they got back, my daughter's phone was missing from her bed downstairs. We looked everywhere, thinking she must have put it someone else in the casa. We didnt find it and all location services on her phone were showing not connected to internet, which I know she had already done when we arrived. I let the front desk know that her phone was missing and perhaps stolen. The assured me something like this has NEVER happened. They also do not have security cameras for the guest houses/villas. We went to be the first night really nervous about the entire situation. We think someone slipped in the room downstairs while I was upstairs and took the phone off the bed. The next day our suspensions were confirmed when there were unauthorized charges put on her phone. The front desk kept saying they were working on it, but really was never able to give us any idea as to what could have happened. They were kind enough to upgrade our room for the last two night to a casa with only 1 entrance. I felt much better being in that space. The food was delicious. The staff was incredible. The constant construction within the resort was less than relaxing.

Amazing place to visit for luxury with wildlife literally on your doorstep . The team are really helpful , caring and professional and make everything really easy . A variety of accommodation types are available so you can choose the best one for your needs