Hotel berhampiran Clarion Island, Manzanillo

It all started when we spent a whole day flying or in airports. We had reservations for everything (flight, shuttle and hotel...fully paid for). when we arrived about 10pm, we were tired and shocked to see we had no reservations that night. They informed us we had to pay for the night up front in order to stay there (305.00us).....we did and they let us have a room....so next day, all finally got figured out with the help of the shuttle driver, and I was to get refunded the money, per front desk evening supervisor. She promised with no results, even though I was told the money would be back in my account by the day before we left for home...over and over she said we would be paid, They don't even have the courtesy to call or email me with info or money. Dont trust this hotel.....I have been vacationing and traveling over 40+ years.........this is the worst, never ever go back , even if I won a free week there. I would have given a minus 2, but employees were very helpful, kept grounds and beach clean, food was good ............so there be it.........plan on another hotel, one with more better feed back.

Todo fluyó perfecto durante nuestra estancia. La app de Trip nos ayudó a conseguir un muy buen precio y no se tuvo ningún inconveniente. Nos llegaron los avisos y comprobantes de pago en tiempo y forma. No hubo cargos sorpresa. El personal de recepcion muy atento y amable. En el hotel se tuvo buena atención en general solo el horario y menú del restaurante para la cena creo que pudiera ser mejor. Así mismo el mantenimiento del lavabo debería ser más eficiente ya que se saturaba fácilmente como que había algo de obstrucción. Seguramente regresaremos pronto.

服務還可以，環境一般，，像國內的快捷酒店，離碼頭不遠，是個不錯的選擇，按照碼頭附近性價比還可以

Buen hotel, buenas instalaciones. Buena ubicación. Excelente atención del personal. Lo único que les pediría es poder dejar el clima encendido para encontrar la habitación fresca. Sales y regresas a la habitación y está caliente. Por todo lo demás, excelente.

We drove to Manzanillo, Colima from Chapala, Jalisco this morning for a one-night romantic getaway, and reserved a Suite with a Jacuzzi tub. We called ahead to assure that our room had a Jacuzzi. The place was relatively deserted when we arrived, no one in the restaurant all afternoon ... and we were alone in the pool. The Jacuzzi was HUGE and took well over 90 minutes to fill (seemed wasteful of hot water). However, it did not work. We called down to front desk and requested a maintenance man. They first sent two guys around 8 pm, a young man and an older man who reeked of alcohol and staggered, and both left after about 20 minutes and not being able to start Jacuzzi. A second call to front desk brought the young man back, who worked enthusiastically for another 40 minutes, then left, saying he would return. After waiting 20 minutes with no return, a third call to front desk gal, Angie, had her send the older, drunk guy. He worked for another 15 minutes before giving up. Meanwhile, handfuls of Dirt were being forced out of the various jets, making the water unusable. I called to Angie again and reminded her we were there for one romantic evening with a Jacuzzi tub and since it was unusable, we were needing a partial refund. She said we needed to talk with Manager FELIPE LUNA at 8am. I asked her to leave Mr. Luna a message about our more than Two Hours of failed maintenance attempts on our Jacuzzi tonight. We felt it would be appropriate to have a refund of the difference between a Standard Room and this room with Jacuzzi (a difference of $1,303 MXN or $64.50 USD). Shortly thereafter Mr Luna called our room and, after repeating that we felt a partial refund was due, he offered us 'breakfast' in the morning, 'worth $20 USD'. I repeated that the difference in room rates would be appropriate ... and FELIPE LUNA lied and insisted the difference in room rates was $20 USD!! After reading other reviews about the poor quality of their restaurant, I'm glad we did not accept Mr Luna's ridiculous offer. This was a learning experience and we will definitely NOT return to this poorly maintained hotel. We plan frequent trips for a 60 member motorcycle club, and will cross this hotel off our list of beach destinations.

Atención excelente, el personal muy cordial, habitaciones remodeladas , camas y almohadas confortables y el desayuno muy completo (incluye chilaqiiles, huevo, frijoles, hot cakes, carne con chile, etc., la verdad me sorprendió! Volvería a hospedarme en este hotel.