On arrival, we were dropped off by our clueless tui rep, who was more interested in speaking on her mobile phone than helping others! Waited 30mins for room, when receiving our key they was an argument going on with a previous guest, if I'm honest this could of been sorted quicker then it was as they was children present including my own! Our room was basic, with no balcony, bath, or even a fridge, we were told a fridge is extra & if I'm honest, we didn't have a balcony, so a fridge would of been perfect as we didnt have this! Tv had no English channels apart from disney. Rooms were cleaned well, but most of the time, I did it myself as I have a little OCD when it comes to cleaning, I came to this hotel with my 7 year old son, who has an allergy to fish! This was explained to the staff as well as kitchen staff as I used my phone to google translate, I wouldn't of minded eating there if food wasn't cooked together, fish & meat was both cooked on the same grill as well as been placed on the same tray! This happened a few times so my son couldn't eat there at all, we had to pay extra & eat out as even though I mentioned this to staff nothing was done! On the last day, I spoke to the manager and told them about my sons fish allergy as I was told staff were going to pass the message on which was never done! The manager apologised & told me I would be given a refund through Tui & he would help all he could! Which was lies as Tui refused to give me a refund & said the manager should have given me this when we left! (The manager wasn't going to give me a refund it was lies) I spent an extra £250 eating out every night when this hotel could have sorted my sons dietary needs as most places do theses days! We had 2 days of rain and to be honest they was no entertainment or even music playing in the bar which made our holiday glumy, we were offered a few board games, the entertainment at night time was mainly for adults, I wouldn't recommend taking your children here as it's more of an adult environment! The hotel is basic, no fridge unless you pay extra, the hotel was clean, some staff go above & beyond for people, they was a young lad with glass and a lady called Sally I think who where absolutely amazing, they knew about my sons allergies & apologised, I do wish more help was given though like a refund the manager promised me! The pool area is small, we never went in to the pool as the beach was more fun, the hotel is very basic and I would recommend going somewhere different as the money we paid for this hotel wasn't worth it, some of the guests are so rude, pushing in, mucky looks & completely blanking people, I felt uncomfortable in this hotel as people seemed to judge me due to having tattooes, (my body, my rules) I wouldn't go here again as it was boring, and nothing much for children, we did meet a few couples who were lovely & even they told me they would never go again as it's changed, it felt like management just wanted my money & didn'
Tunjuk Lagi