Hotel berhampiran Settler＇s Ridge Organic Wines, Sungai Margaret

After we made the booking at eight willows iconic room no 2, we managed to get an extention till 11am check out via email. On our arrival, staff verbally confirmed 1 hour extension till 12 noon checkout on condition after calling and confirming 2 hours prior of checkout. On the day of check out we called up the reception at 10am which was addressed by the accomadation manager who refused to give a late checkout and asked us to leave by 10am. I made her clear the email confirmation for 11 am checkout and later a verbal confirmation for 12 noon checkout, which she refused to grant and insited to leave at 10.15am. A family of 2 adult 2 kids cannot make up a checkout within that 15 minutes which I insisted, as a result she granted another 15 minutes. She was very rude from the initial conversation itself and kept insisting what she said earlier. We were really impressed with the resort, rooms, location and 1st day of service from the reception. Our experience was ruined just b'coz of the accomadation manager' s unacceptabl conversation.

Situato in una zona molto tranquilla. Le cose positive si fermano qui. Appena entri, un odore di lettiera per la cacca dei gatti, probabilmente il tappeto, ti assale immediatamente. La colazione “compresa” consiste in cornflakes , pane, latte e succo d’arancio messi su un tavolo di vetro all’ingresso. Arrangiati! La notte, improvvisamente partono dei rumori che sembra di viaggiare su una nave cargo. I letti non vengono fatti e le stoviglie te le devi lavare tu. Non c’è una pentola per poter cucinare un piatto di pasta. La reception non rispetta gli orari di apertura. Non esiste rapporto qualità prezzo. Il costo della camera è quello di un hotel di alto livello, ma il servizio e la struttura sono da motel di bassissima categoria. Cercate altrove e se non trovate a Margaret River, ci sono un sacco di piccoli villaggi nei dintorni dove trovare di meglio.

What’s good: The double bed is comfy and spacious, Queen Room had great space. Six soft drink cans and two waters complimentary. Tea and coffee great. Staff were lovely. Microwave and bar fridge worked fine. Air conditioning in room worked fine. Four minutes drive from the Main Street of town. What’s not: The Stay Margaret River official website states they are ‘luxury accommodation’, this is extremely misleading. $954.00AUD for three nights with no daily housekeeping. Room service delivered like takeaway but at room service prices, delivered in cardboard containers, not on a tray, no plates or cutlery, small portions for the price. Dishes cooked and delivered in no particular order. No food orders accepted after 8pm, even on a weekend. If you want your coffee cups, glasses, plates replaced, you have to take them to the ‘self catering centre’ and replace them yourself. TV in room is not a Smart TV. Entire complex is so tired, pool, grounds, furniture; shower in the bath. If you’re paying over $300 a night, you expect a bit more IMO. Either reduce your price to a budget hotel level or improve the facilities and service.

The cottages are well equipped, decent sized fridge and microwave. Comfortable bed. Air conditioner worked really well. The bathrooms are large. Hot water and good water pressure in the shower. The accommodation at the tourist park is very cramped and compact. The parking is quite tight and there is a maximum amount of people & cars jammed into the park. There are signs in the cottage to keep the premises clean, however when we checked in our cottage was just superficially clean. The linen’s and towels were clean, however the floors and mirrors were not cleaned, there were bits in the fridge and the mat inside the cottage was full of sand, so I think the bulk of the cleaning of the unit is reliant on the previous guest. The park is great for kids with loads of things for them to do. Big bouncy pillow was very popular and there is also a nice playground and a pool to swim in. Guest laundry facilities are available at an additional cost and plenty of places to hang up your washing. There are BBQ facilities around the property to use. The caravan park is an easy walk into Margaret River town centre.

Love our stay. Warm inviting- high standards staff professional and personable - manner has a distinct English countryside appeal - waking up in the morning and looking out through a most amazing ceiling to the floor window onto the full bloomed English style rose garden with my morning cuppa tea was rememberable - thankful

I recently had the pleasure of staying at this hotel for a night and I have to say it was an amazing experience. The hotel is cosy and welcoming with a warm and friendly atmosphere that made me feel right at home. The cleanliness of the hotel is flawless as everything was spotless, which is a big deal to me when it comes to picking a hotel. We were very excited to find out that the hotel was just 10 minutes away from the town, which made it convenient to explore the city. What really stood out about this hotel for me though was the spa that was located in our room. The spa was perfect for relaxing and was just what we needed after a long day of exploring. It made our stay at the hotel so much better and enjoyable. I will definitely be back whenever I'm in the area again!

Rundown serviced apartments The resort itself could be lovely if money was spent on it but unfortunately looks like a run down motel. 2 playgrounds one overlooking the restaurant which is fantastic for kids or while your having a bite. The second playground is in dire need of repair with faulty swings and play equipment. The pool was freezing in September which we knew it would be but we had some 20+ degree days would have been nice to have the heater on during peak school holidays period. Tiles around the pool are dangerous our daughter went to jump in and the tile lifted, upon checking several others faulty also. The sauna was full of graffiti and not operational. Our room was filthy and stunk of stale cigarette smoke. Countless cobwebs and spiders. The blind was faulty, the spa bath was dirty and had hair in it. Floors not properly cleaned. The outside deck was full on sand and cobwebs, we had to look for a broom to sweep it so we could sit out. We discovered we had no hand towel or bath mat which was dangerous trying to get out of a deep spa onto tiles with wet feet. The shower curtain had mould all over it, it needs to be thrown out. We asked for a mat which was delivered while we were out but housekeeping left our door unlocked much to our surprise after being out all day. Went to have a wine and the glass was chipped and needs to be thrown out. Just as well we didn’t need the ceiling fan on as it was covered in dust and was above the bed. Not to mention the cobweb hanging overhead. The walls are paper thin so didn’t have a relaxing sleep. The staff all seem like backpackers who can’t be bothered. The resort needs money spent on it. Charging peak prices for motel standard rooms is robbery. I understand the staff shortage but to still charge nearly $300 a night for poor standard rooms isn’t acceptable.