Hotel berhampiran Litchfield's, Marin County

Toilet leaking raw sewage from the base across the bathroom floor. We were walking around barefoot in the bathroom until we realized the problem. Enough leakage to soak through the bath towel we wrapped around the toilet to try to contain the problem. Then the person at reception was a trainee with no management around. She had not been shown how to work the computer properly and took over half an hour to figure out how to change our room. Mgmt was quick to say 'sorry' but did nothing to make it right. In fact ludicrously maintained there was no problem at all. That a previous handicapped guest had noticed nothing. Right - that's the attitude! Just close your eyes. Nothing to see here! Here's a tip: If you don't know how to run a hotel, don't.

It is a good motel close to San Francisco. It has swimming pool, hot tub, basketball and a few other outside games. Next to two shopping malls. Room clean and big. Hot breakfast although I would not call it great. Rather passable.

I feel bad writing this, but people need to be aware. I would say this was like Fawlty Towers, but many of the staff were plain awful. AND THEN THERE WAS MY CAR BREAK IN AND THEFT IN BROAD DAYLIGHT 50 FEET FROM AND IN VIEW OF FRONT ENTRANCE AND DESK. Earlier comments are true. Many staff unhappy, ignore you, socializing and going through the motions. Extremely poor communications (notes not used, each person you talk to gives you a different story), frustrating. Two exceptions. The night staff member (many years experience, tall, thin African American, sorry forgot his name), was extremely kind and helpful. And the GM, who kindly listened to me, was also. The problems. Wife was overcoming jetlag and a cold. We requested light housekeeping late each day. Woman housekeeping Supervisor took great offense at this and literally hated and punished us. Getting housekeeping was a daily ordeal. Two days I requested sheets and remade bed myself. People walking in on you, midday, with Do Not Disturb sign and requested, stop, stop, don’t come in. This was the Supervisor and we felt like she was our angry landlady, who would do as she liked. Literally verbally abusive. I never saw such behavior in my life. We were promised a larger, upgraded room, but no notes were made and it was given away. No apology. We gave up. But the obvious worst situation was THE CAR BREAK IN, MID-MORNING. Smashed windows. Stolen suitcase. Wife lost her clothes and important medicines. Desk clerk focussed on writing his report - I was focussed on trying to reach the police. Police did nothing. Hotel had no responsibility or cameras. I was out thousands of dollars. Imagine what could have happened if I had walked into the robbery. Manager offered to comp one night. Bill was wrong, had to request it. To add insult to injury, I was charged for parking. After we left, another mysterious $109 charge appeared. No bill. No explanation. I called. Unresolved. I give up. I am beyond frustrated and upset. A Police Detective later told me the Civic Center area is “sketchy”. Worst hotel experience in my life.

Great hotel. I came for the jacuzzi and was not disappointed! It is big and warm. There is tremendous value here. The $20 breakfast buffet is the best deal in Marin County. ($22 on weekends! ) This property is classy and feels warm and inviting . The bar and restaurant have good food and atmosphere. World Class services is everywhere!

Stayed at the Courtyard by Marriott Novato for weekend our hotel stay was slightly above average. We had to ask for fresh towels twice before going to the desk to get them ourselves. The next morning before checking out we looked out the window and noticed that several Novato police cars were by our truck. When we went to our truck the rear passenger window was smashed and our vehicle was broken into. Crime and theft everywhere is on the rise. I am sure the hotel is aware of this because there was a sign that said park at your own risk we are not responsible for break ins. Most people drive to hotels and park vehicles during their stay. Solution, all night security to insure that patrons cars are not vandalized. The front desk staff was as accommodating as they could be. They had housekeeping come and assist us with cleaning up the broken glass. Park here at your own risk, upon leaving we noticed several unhoused people across the street and walking in the vicinity.

Not a very good place to stay. First off, let me say that the room was physically fine, nothing was wrong with it. Of course, they had the obligatory price tag on the bottled water, sort of a put off. Also, a mini fridge but no microwave in the room. The available microwave on the 1st floor was filthy. At the desk during my check in they asked if I had a vehicle. Okay, I said I did, and the young man gave me something to put on the dash. He didn't tell me that they were going to charge me for, and get ready: parking in an unprotected public, open lot. Absolutely ridiculous. Next issue, the people in the next room came in at 2:30am and started to have some sort of party. I called the front desk at 3:30am and they did call the room that was producing all the noise. The people quieted down, so I thought. Actually, they left and returned half an hour later and started to make a racket again. I had to get up at 5am so I basically just gave up. The hotels that have been recently built all have paper thin walls. Often you can hear the people tin the next room when they're talking in normal voices. In this case the people in the next room were screaming, laughing, etc. Also, no coffee in the lobby until 7am and then it was a Starbucks which of course you pay for big time. The coffee maker in the room produced pretty bad stuff. Breakfast is also not free but fairly expensive. I visited the fitness center, meh! Not much there. There are many other hotel options that handle all these situations much better. Stay at one of those.

you can't go wrong with a BW. Although some are more swank than others, generally depending on location This an OK location, and the service was good even though they were really busy. The single room was just this side of tiny. The bathroom was way small, like step outside to change your mind small , There was good water pressure and lots of ”right now” hot water. The breakfast area is way too small for the location, so I'd get there early as you can. There was adequate parking, and the location is just a short distance from a Target and it's friends.