Totally agree with the rudeness of the front desk staff. Got the room on the ground level and told multiple times about smoking restrictions. The moment I entered in the room, there was strongest cigg smoke smell (I am allergic to it) so went back straight to the front desk asking to switch the room. Got another room but for some reason, it was not changed in the system. Room was ok with number of ants and no towels whatsoever in the bathroom. Couple of hours later, someone tried to enter into the room, went out and found there was another family issued the same room. Breakfast was below average and the staff was not very particular about restocking the breakfast items. Next morning at 5:30 am, received a call from the front desk while we all were sleeping with younger kids asking about my name and why I am in that room. It was really rude front desk lady who never bothered to apologize disturbing at that time. Overall, one of the worst experiences at this hotel. Stay away unless you like to be bothered by the staff at unusual times and sleep with the ants. Last not the least, we heard the person in the next room coughing all night long.
Bagus
104 Ulasan